Apologies for the long review but I think people ought to know all the details.
We had to stay in Antigua on our way home from Dominican republic due to availability on the flight, so we needed to find a safe and clean hotel for the night.
We were recommended the Halcyon cove by the airport staff so thought it would be fine to stay here with my family (my husband, 5 year old child and my mother)
How wrong I was!!!
I'll start with the small issues
1. Rude receptionist wouldn't put us in a room together as said that it wasn't what we asked for when airline had rang ahead, she then looked blankly when I asked if it was possible, we were so tired I said I would just take the 2 they had prepared. (Rooms they gave us were quite far apart from each other and we were told there was nothing close together, we will find out later this was not the case)
They charged us 400 US dollars which is extortionate for such a poor quality hotel.
2. Food. We arrived late so requested they make us a selection of sandwiches as restaurant was closed. We received 'plastic' cheese sandwiches (like the cheap individual wrapped cheese slice you would put on a burger). Bread was dry and curled up like they had been made a very long time. Basically inedible.
3. Drinks. We arrived at 10pm and were told the bar would be open until 12. I went over for drinks at 11:15 and it was all packed away. The barkeep actually tutted at me when I asked for drinks, I asked what the problem was to be told "well there was no one here so I want to close". He did serve me but looked less than impressed that I had disturbed him. Also, bottled water is chargeable!! This is supposed to be an all inclusive resort.
4. Suspected prowler. As I say, it was late when we arrived, I noticed a man dressed in dark clothes lying very still on a lounger in the grounds. He saw me looking so got up quickly and went behind the buildings. Could of been security but didn't look like he had a uniform on so it was very unnerving.
5. There were 2 gates to the beach (which is public), both were smashed of their hinges, did not feel very secure at all. (I noticed this while wandering the grounds at 6am)
Now for the horrendous!!
Initially we all went into 1 room (room 234) it was grubby looking, marks on bedding and walls but we thought it would do for a night.
I settled my daughter in this room with my husband then my mother and I went to the other room (220)
Again it was grubby but it was also very smelly, like it had been empty for a while. We watched TV until we couldn't stay awake then got into bed and the horror begins.
I was woken at 2am by my hysterical mother as the bed and both of us were covered in BED BUGS. Loads of them. My mother had bites all down her arm and we were itching like crazy. When we killed a few of them there was blood all over the bed, our blood from where they had been feasting, there were even drops of blood on my phone.
I rang reception repeatedly but no answer so we went to the other room. Tried again to ring reception with no joy so at 2:30am I had to walk up (bearing in mind the person I had seen lurking around made that very unpleasant)
The "night manager" was nowhere to be seen but a large man in a leather jacket appeared and told me to go back and use the phone. I refused due to no answers so leather jacket man started banging on the reception door. After a few attempts the "night manager" appeared, clearly he had been asleep. I was very upset and explained what had happened, he just pushed a key to me saying "move to here, I will look at the other room" no apology or concern at all, in fact he didn't even look surprised.
He had given me the key for 235 (next door to my other room, so much for there being none close together!)
My husband inspected my daughters bed and thankfully it was ok. I didn't want to go near it though in case there were bugs on my clothes so my mother and I stayed in the new room.
New room had a flimsy door with no security chain. There were also flower petals scattered all over the bed but they were shrivelled and black like they had been there for weeks. I tried to check the bed but we were so upset and felt horribly itchy that we just sat in chairs waiting for it to get light so we could go and sit outside. We sat on a wall from 5:30am.
Went back to reception at 7, spoke to the night manager who said he had been down and seen the bugs (he called them fleas but i know they were big, full of blood and didn't jump, they were definitely bed bugs). He said there was no one able to help until 8am.
At 8 we were seen by the manager who looked thoroughly embarrassed, he and the reception girl apologised to us. At first he offered 50% discount but then refunded the full amount. We left immediately and checked into another hotel.
All in all this is hands down the worst resort I have ever stayed in.
- Official Description (provided by the hotel):
- Enjoying a pristine picture postcard beach front location, the Halcyon Cove by rex resorts offers the very essence of a perfect Caribbean setting. Beautiful glistening waters gently lap at the palm-fringed white sands of Dickenson Bay where guests can recline beneath the palm-frond parasols or exert some energy on a variety of water sports. International buffet breakfast and dinner cuisine is served at the Arawak Terrace restaurant or treat yourself at the Warri Pier a-la-carte restaurant featuring speciality grills and lobster in its unique setting over the sea. ... more less
- Reservation Options:
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- Also Known As:
- Halcyon Cove By Rex Hotel St. John`s
- Halcyon Cove Antigua
- Halcyon Cove By Rex Resorts Antigua/Saint John Parish
- Rex Halcyon Cove Resort
- Rex Halcyon Antigua