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“Terrible Hotel Ruiend our Hols,but a beautiful place!”

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Halcyon Cove by Rex Resorts
Ranked #5 of 15 Hotels in St. John's
Hertfordshire
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Terrible Hotel Ruiend our Hols,but a beautiful place!”
Reviewed 19 August 2007

Sorry it has taken so long to leave this and i can only hope if you booked this holiday it has now improved. We have been in the throws of getting compensation from firstchoice!

Well its difficullt to know where to start! After a long flight we had a TWO hr wait in the lobby, very sweety and hot, with our little one yr old. After this we where taken to our room, just happy that we where getting sorted we hoped this was not a sign of things to come.... we are not negative people looking for all the bad points.

The room on arrival was still being cleaned. The following day our son put his foot through the rotten wooden floor of the wardrobe! Thankfully it was so rotten he did not get caused too much damage.

This problem was not fixedfor 4 days dispite asking for it to be boarded as we had cockroaches coming up through the hole.

Staff where extreamly rude to myself and partner and many other guests in the hotel, walking off when serving and generally ignoring you. Wether this was due to them being very understaffed i do not know. The lady who seved breakfast on the ppeir was very nice and always had a smile! The managment are very nice but unfortunatly do not seem to get things done which does not help you on your once in a life time holiday!

The problems continued and you would get board of listening but to sum it up tables where lacking in numbers, lighting at the pool resturant where bad and the no. of highchairs to babies was not good! The icing on the cake was when we sat next to the pool resturant in the evening and there was cockraohes everywhere, the bar and food area was not even wiped down after we had seen them all over it! A court case waiting to happen.... which the managment where informed about and aaware of! Not what you want to worry about with a small child.

On the positive the beach was stunning and beautiful. The boat trip is an absolute must it was the best day we had. We took the smaller boat not the wadili \cats as it was slightly less packed. They put a brilliant day on!!!! Worth every penny. The men on the beach are also very friendly and genuine!

Please be aware if booking with first choice that the week we got back i went and got a brouchere and the star rating was now a 4star newly refurdished! be carful!

Im sad that our once in a life time ho.liday was ruined by the hotel and staff, i did not realise how much of a negative effect this could have on your experience. Had this been better the holiday would have been perfect as the location was amazing!

Stayed May 2007
Helpful?
4 Thank sassyangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (568)
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English first
massachusetts
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 August 2007

My Husband and I arrived in Antigua for 10 fantastic days, we felt like we were in Paradise! The Rex Halycon Cove was certainly everything we expected and more the staff were exceptionally wonderful, the food was great especially the Warri Pier the counch fritters were our favorite. We received excellent service from our waitress Caselene. If you need a taxi to take a tour we highly recommend Lake, he was great! He is located right on the Resort. The lunch and dinner buffets were wonderful a great assortment of food. If you see the hat man on the beach besure to buy one of his beautiful baskets. We will defianately return to the Rex Halycon Cove.We only wish our vacation didn't have to end!

  • Liked — Comfort and Service
  • Disliked — Having to leave!
  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank roses_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broadstairs, Kent, UK
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 August 2007

My husband and I returned with our children (aged 2 & 10) to Dickenson Bay after spending a very memorable day here during our honeymoon carribbean cruise in 2004.

We booked a Standard Room, RO Basis. We were Upgraded to Superior Pool Room. This room was lovely although it did not have enough beds for our family. Reception was very helpful and took us along to view our new room before moving us in. Our two weeks was spent in a very spacious oceanfront apt, a stones throw away from the waters edge (room 306). Not the most modern apt but the view was heaven!!

Most people seemed to be AI. The stafff at this hotel were so laid back that most of the time they just could not be bothered to charge us for our drinks. I did try but they always said not to worry. Who needs AI???

Restaurant is very very hot so I feel sorry for any person feeling that they have to eat there twice a day. Breakfast was lovely but we were always so hot and flustered. The Coconut Grove - "A room with a View" as described by the Times newspaper (UK)was a much preffered option for breakfast and dinner.

The Beach, The Lobster Shack and the restaraunt at Tradwinds were really lovely so it seems such a shame to go AI and miss out on all this lovely places with idyllic settings.

We met so many lovely people here. The staff and local people were so friendly. They always had time for everybody, especially the kids, you really could not pick a better place than Antigua for your holiday. Our children had a holiday of a lifetime. Jake (10)and Mackenzie (2) would like to say "Respect" to everybody that they met in Antigua.

Book now - the Halcyon Cove is brilliant!!!!

  • Liked — Our Oceanfront apartment
  • Disliked — Needs updating
  • Stayed July 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Littlemac01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 July 2007

This was my first stay in the Caribbean, and hopefully not my last. Hotel situated on a lovely stretch of beach, nextdoor to the Sandals resort. It was a cheaper alternative to Sandals, and although clean and comfortable, the rooms could do with a re-vamp. We went for the all-inclusive which was well worth it as there were few other restaurants within walking distance. Food and staff were lovely. Entertainment was laid back and minimal, but this could reflect the fact that the hotel wasn't very busy when we were there as it was just before the more popular carnival season. Lots of trips on offer, the island circumnavigation was excellent. A good place for couples and families and I would definitely recommend it.

  • Liked — The bed was enormous plus fully air conditioned room!
  • Disliked — The decor and furniture needs replacing.
  • Stayed July 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Hamoir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 July 2007

I only had a week at the rex halcyon and wish we could have stayed longer. The staff were excellent, good variety of restaurants and food. All inclusive had everything we needed. Room could do with updating decor but large, clean and good standard of housekeeping service.

  • Liked — large room, separate dressing area and good size bathroom
  • Disliked — dated decor but clean
  • Stayed July 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank NB77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North London
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 July 2007

Halcyon Cove is based in the beautiful area of Dickinson Bay in Antigua. It is situated a few paces from a wonderful beach with fantastic facilities including Jet Skiing, Paragliding, Canoeing, among many others.

The Hotel itself is average. I personally stayed in an upgraded room which had a lovely pool side view and our room came equipped with a phone, a hairdryer and a fridge. The room was spacious, fresh and modern. Bathroom facilities left a lot to be desired for, as they needed a revamp, but it's manageable to stay in. Plus, you don't spend your holiday/vacation in your bathroom, do you?

One of the main highlights of my holiday was the fantastic group of staff members. They are extremely friendly, humourous, helpful and joyful. I made friends with many of them and it seemed that they would go out of their way to help in any way possible, which made me feel at ease when staying there. The beach that the hotel is situated by is public, so anyone can use the sun beds and the sea. My only complaint about the whole holiday is the local people selling products. The majority of them would leave you alone after you have said 'no thank you', but there was the occasional Antiguan who would get a little aggressive after hearing such an answer.

Catering facilities were very good, there is a Pier which is run by the Hotel and the food was well presented and very well cooked. Other restaurants nearby (a beach bar/night restaurant called 'The Beach' was a particular favourite of the family) which all served delicious food. Prices are not cheap, and are the sort of prices that one would expect to pay if you were dining at home, and may be expensive if you are not All-Inclusive and are needing to dine out every breakfast, lunch and dinner for the duration of your stay. Catering facilities are above average at the Hotel, but I recommend venturing out of the hotel grounds for a variety of other restaurants nearby.

Entertainment and night life at the hotel is quiet, and personal, so is great for those who are needing a quiet break in the gorgeous Island of Antigua. Entertainment includes Karaoke, Quiz Nights and Live Music. However, if a loud night out is desired then the beautiful site of Shirley Heights is available with a charge for a shuttle Bus to escort you there every Sunday nights. Nightclubs are also situated around the Island if wanted.

Plans to renovate the Hotel are underway and a drastic face lift is soon to be, so watch this space, the Halcyon Cove will soon be a major contender to be one of, if not the most desired Hotel in Antigua.

  • Liked — The Staff Members
  • Disliked — Bathroom Facilities
  • Stayed July 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank xziare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 July 2007

Like many reading reviews about the Rex Halcyon we were not sure what to expect but were very pleased once we got there. It seems most of the more recent reviews are reflecting that the hotel is improving all the time. The location is already excellent but the room we stayed in was also very nice with everthing we required and more.

Our booking was room only and although it may cost a bit more in the long run, we enjoyed being able to go out to different restaurants. We tried the Arawak Terrace in the complex, where most of the all-inclusive meals are based, once and although the choice of food was good, it wasn't that great in terms of quality. The restaurant itself was also very humid and there wasn't much of an atmosphere.

Of those outside we visited we would highly recommend the Beach, Pari's Pizza, Coconut Grove and particularly the Lobster Shack. This last one was a very short taxi ride from the Halcyon but was worth it for the setting (right on the beach) and the excellent food. Unfortunately they don't seem to get the business they deserve being a bit hidden away but if you see Wesley handing out flyers on the beach, take his advice and check it out!

Overall, Antigua is a beautiful island with friendly people and something for everyone and the staff and facilities at the Halcyon are perfect as a base from which to explore or stroll straight onto the beach.

  • Liked — Location
  • Disliked — Room towel service
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
13 Thank Ben H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Halcyon Cove by Rex Resorts

Property: Halcyon Cove by Rex Resorts
Address: Dickenson Bay | PO Box 251, St. John's, Antigua
Region: Caribbean > Antigua and Barbuda > Antigua > Saint John Parish > St. John's
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in St. John's
#5 On the Beach Hotel in St. John's
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Halcyon Cove by Rex Resorts 3*
Number of rooms: 181
Official Description (provided by the hotel):
Enjoying a pristine picture postcard beach front location, the Halcyon Cove by rex resorts offers the very essence of a perfect Caribbean setting. Beautiful glistening waters gently lap at the palm-fringed white sands of Dickenson Bay where guests can recline beneath the palm-frond parasols or exert some energy on a variety of water sports. International buffet breakfast and dinner cuisine is served at the Arawak Terrace restaurant or treat yourself at the Warri Pier a-la-carte restaurant featuring speciality grills and lobster in its unique setting over the sea. ... more   less 
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Also Known As:
Halcyon Cove By Rex Hotel St. John`s
Halcyon Cove Antigua
Halcyon Cove By Rex Resorts Antigua/Saint John Parish
Rex Halcyon Cove Resort
Rex Halcyon Antigua

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