We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Wonderful experience”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sandals Grande Antigua Resort & Spa
Ranked #3 of 15 Hotels in St. John's
Certificate of Excellence
Lawrenceville, New Jersey
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“Wonderful experience”
5 of 5 bubbles Reviewed 24 June 2014

We traveled the last week in March and were looking for a place we could relax and be spoiled. We did receive all that plus more. We learned how to sail (not very good but nonetheless we managed) and Robert's patience was fantastic. He was also easy to talk to and if the weather hadn't gotten bad, he was going to work with us some more on the sailing. We went snorkeling twice and it was a group of 10 and we went to a private section of the coral reef. Really got to explore the area without a crowd of people. The food was great and they really went out of their way to make sure I had gluten free selections at every meal. The staff was wonderful and extremely helpful. That includes Mitty, Stanley and Anthony and many others. This was very important as we were the only gay couple at the resort and they made us feel very welcomed. We wish we had known from the beginning we could have gotten a different bed as it was a very tall bed and we are short. Plus we had trouble with wifi in the room but no problem around the resort public places. The only complaint I have is that it is nearly impossible to get a shaded space to relax as all the chairs seemed to be held for others. This was difficult for me as I needed to stay in the shade as much as possible since I am recovering from chemo and radiation treatment. The beach is not private but vendors have to be licensed and adhere to strict rules. We found no problems with the vendors. However the crew that hung out to sell rides on the jet ski were crude, disrespectful of the women and generally disgusting to be near. To be fair they were not employees of Sandals. Sandals staff were the complete opposite of these men; kind, courteous, informative and great at remember who you are and what you needs are. I would highly recommend this resort.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

6,581 reviews from our community

Traveller rating
    3,790
    1,622
    590
    331
    248
See reviews for
153
5,438
22
62
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,730)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Milton, Wisconsin
Level Contributor
488 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
4 of 5 bubbles Reviewed 24 June 2014

We are Diamond guests, having stayed at Sandals/Beaches for over 10 years now. This is our 3rd trip to Sandals Grande Antigua. Karen B. arranged for us to have private transportation to and from the airport! Thank you my dear friend! Upon arrival we are to be taken to our room for check in with champagne & snacks waiting for us. Not only did this NOT happen, the Mediterrainean check in area was mass chaos... The employees would ask your name & then disappear as if they were only to help a certain guest... We were NOT greeted with cool towels as is the normal welcome and we had to ASK for champagne while waiting...this wasn't a good start to our vacation... Jenny, one of the hotel interns, took us to our room. A little while later, Omari knocked on the door & apologized, as he was to have taken us to our room for check in, not Jenny. He brought chocolates & welcomed us "home". We stayed in 5310. We had an unobstructed view of the main pool & ocean, & no problem with smokers this year, so enjoyed our balcony, unlike our last visit. Housekeeping CONTINUES to be a BIG problem. Most days our room was NOT cleaned until AFTER 3pm. I just can't understand this...Even after speaking to the housekeeping supervisor, we only had one day that our room was done by NOON...This is UNACCEPTABLE. We were told they don't start cleaning rooms until 9am. For those of us diving, we are out of our rooms at 7:30am & want to come back to a CLEAN room by noon. We only had Jamaican Blue Mountain Coffee the first day in the room. The rest was Maxwell House. Now come on...this is "Luxury"??? I don't buy MH at home & I sure didn't enjoy it on my vacation... I was told the container ship had been delayed... This happened with vanilla at Cafe' Paris on the last trip. How about contracting with Starbucks or another well known coffee company when you are out of Blue Mountain?? Details, Details, Details... Rochelle, a Sous Chef met me in the room later our first day to set up my gluten free dining schedule. You are a delightful young woman who will do well serving your guests! Thank you for your care, concern & true understanding of nutrition! You went ABOVE & BEYOND our first evening, bringing lobster dinner from Eleanors to our room as you knew how tired we were from being up nearly 48 hours travelling to Antigua!!! Also, frying a platter of plantain in GF oil.. what a treat! Thank you so much!!! Our dinner at OK Corral that you personally prepared for us was delightful! Unfortunately, the communication that you sent to other restaurants either did not happen or took too much time...I waited all week for a GF hamburger bun at the Barefoot & never received one... It took Anika at the Pizzeria midweek helping me to understand that I needed to request a GF pizza crust at Mario's in the morning at breakfast so it would be thawed for lunchtime....As divers, we only had about 45 minutes between dives to eat lunch, so couldn't wait 30 minutes for a crust to thaw... Anika is AMAZING!! Once she understood our diving schedule, she took it upon herself to put in our order and have the pizzas WAITING for us when we arrived between dives!!! EXCELLENT job and always with a smile!! As I have mentioned in the past, I bring a small gift and watch for an employee who takes GENUINE pride in his/her job. Anika was my recipient this year! She had an EXCELLENT mentor, as in 2012, Spice (now in Eleanor's, congrats on your promotion!!), received our recognition! We still need Anika to jump in the "pond" & go diving with us! The nurse sharks don't bite!!! Kudos to our dive team! We love you all! Fern, we are so glad to have a female dive instructor to keep the "boys" in line! Welcome to the team! Please keep sending us pictures to entice us to return! We had a dive computer battery fail & requested to buy a new one off site as there wasn't one at the resort. Karen B. and Omari went out of their way to help us. Unfortunately, the person delivering the battery, deposited it at the WRONG room & it took over 24 hours to get it to us. Steve had to use a resort regulator that had problems & Steve ended up with a cough that continued the rest of the week & since we returned home... DETAILS!!! As we all discussed, better communication is needed between divers & dive team...having our night dive cancelled was a BIG disappointment, especially for Bella, as BOTH Thursday night dives were cancelled during her stay...PLEASE announce the night dive EVERY morning AND afternoon & tell them your expectations: Each diver MUST sign up and charge the $80.00 to their room BEFORE Thursday to GUARANTEE 5 people are going. This way, everyone is on the same page & you won't have VERY UNHAPPY guests... Troy, water sports manager, I am very disappointed that you were unwilling to step out of your office when you had 7, yes SEVEN very disgruntled guests waiting for a night dive... You had Jason, a boat captain, AND Fern, a dive instructor, BOTH WILLING to take us out on Thursday night when they knew how upset we were...We had all changed our dinner reservations/activities to accommodate our night dive... Please ask Sandals for additional management training to assist you when these type of situations arise and pick up a copy of "The One Minute Manager" as I believe it is a good book to refer to. Let's just say, "I miss Tiny" and leave it at that. Thank you to Jason, Ray & Iverness for taking all 8 of us out night diving the next night...yes, we recruited 2 newly certified divers, but had to wish Bella "safe travels" back to the UK. We dined at Eleanors twice as I love lobster! My biggest disappointment was that we were celebrating BOTH my birthday AND our wedding anniversary & neither were recognized... In 2012 our table was adorned with rose petals, etc... DETAILS make guests feel SPECIAL... Why do you ask if you are celebrating anything special & then completely IGNORE what the guest has written??? Service was also slow at Eleanor's, so had to take my dessert in hand to meet friends in a timely manner...We are VERY disappointed at the name change from Cricketeers Pub to Drunken Duck. I am not sure who decided this, but PLEASE consider changing it back... The new name isn't what we want the pub to be known for AND we MISS Shepards pie...The service was still very good & the care with gluten free dining was WONDERFUL! We attended a Club Sandals cocktail party where we "won" a free 5x7 photo, but never received a coupon... Luckily the photo shop took our word & gave us a free photo. I had requested a photo shoot on 6/19 for 6/20 at 5:30pm at the dive shop for our group of night divers on Friday. NO ONE showed up... We had one of the divers use their camera. One, Sandals missed out on potential revenue... Two, we aren't impressed when we make a request & it isn't honored.. We enjoyed the SSG cocktail party & dinner! Unfortunately, no GF snacks were available...Please consider making at least one in the future. We enjoyed sitting with Nico and hope that he will pursue getting swimming lessons to be made available for staff & and residents. It still boggles my mind how many residents are either afraid of the water or don't know how to swim...and we pay so much money to come play in the "pond"... Mr. G, I was introduced to you by Karen B. at the beach party, so was glad to have had that opportunity! I was disappointed that you did NOT attend the SSG dinner. As we were leaving you mentioned you had been in a managers meeting. If it is not too bold for me to say, I believe a managers meeting could be re-scheduled so that you are present to engage with your returning guests. If others are like me, we appreciate having the opportunity to chat. I was encouraged to seek you out on several occasions due to poor service either to us directly or to other first time guests. I chose not to as I didn't feel welcomed after your absence at the SSG dinner. Scotty did give us a call the night before departure & I did explain some of my concerns... especially what other divers on their honeymoon had experienced. He gave the standard answer, "sorry 'bout that". I wouldn't want to have his job... We suggested to our new friends to respond to Sandals inquiry & write on TA as well if they are inclined. As I tell others, being a Diamond Guest at Sandals/Beaches, I take pride in this company & am very disappointed when I see poor service. I hope these concerns will be addressed. Thank you so, so much to all those who went the extra mile for us!! We look forward to seeing you in the future!

Room Tip: We like the Mediterrainean side on at least the 3rd floor so you have a view of the ocean!
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naugatuck, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

I'm going to start off saying that this is a very long, but in depth review of Sandals Grande Antigua. It is basically a description of our entire stay, but we had such an amazing time, we want to pass on the message to everyone else! If you don't feel like reading a long story then this isn't the review for you. We hope that this helps and everyone enjoys!

Our time there: Got to the airport, had to step off the plane onto the runway, don't take any pictures, they will yell at you, from here you go through customs and then to your sandals desk, where you go into a shuttle van with a few other couples, and then its off to the races to get to the resort! These drivers were flying on the roads, felt like there was a prize if they got there in a certain amount of time. Off of the shuttle, and greeted with cool towels and champagne. I think there was some confusion when we first arrived, because from the reviews we read, anyone with butlers went to a separate area, we were with everyone else however, no biggie, but when they realized their mistake there was a lot of whispering and a butler greeted us immediately after. Our butler's name was Geoffrey, and our other would be Cecil. Geoffrey took us around a little bit showing us part of the resort, and explaining how our room wasn't quite ready yet, we went to bayside for a buffet lunch. After about an hour, Geoffrey came over to us and took us to our room. We had a beachfront rondoval, steps away from the beach, the pictures online are a bit deceiving, we thought our front steps would be the beach right there, however still close enough. When in our room Geoffrey went over all the details for the week, provided us with our reservations list and our reservation for the Romantic Sunset Cruise we booked ahead of time. He gave us a cellphone in which we can call him with. After about 20-30 mins of minor details to finish up and go through, he left us for the time being. In our room was champagne chilling in a bucket of ice and we had a plate of cheese, crackers, and fruits. Went to the beach for the rest of the afternoon, the palm shades are the way to go, we requested one everyday we went to the beach. When we came back to our room to get ready for dinner, we noticed a trail of ants on our window in the shower, going up to the ceiling. We called our butler, he came over to see for himself, and he then notified housekeeping to spray. We knew it was inevitable being in the location we are in, but a trail like that needed to be taken care of. After dinner we checked back in our room, knowing there was a turn down service, and the ants were still there, called the butler again, and housekeeping came soon after and sprayed when we were out for some desert. Didn't see anymore for the rest of the time! The next day we went to the beach, and called our butler for a palm shade the night before. They get them ready, and have towels placed with a sign that they are reserved for you (they only hold until 11am) and then they are free game for anyone else. It took us about 5-10 minutes to find our spot. When we met up with our butler, Cecil this time, he told us to just call them when we want to go there and they will walk us over! That day we went to the pizzeria for lunch, after all the rave reviews they had we figured we would try it out right away, it was pretty good pizza, but nothing amazing, still good though. When we came back to our room in the late afternoon to get ready for dinner we had a bubble bath with flowers scattered throughout with two swans making a heart and a heart made from the floor mat with light music playing and a bottle of champagne chilling with a fruit and cheese plate. What a great way to unwind after the beach. That night we went to OK Corral, a tex-mex restaurant which was excellent, their famous margaritas however were nothing to go crazy for. This night we called our butler and asked for a spot by the pool for the next morning, and asked about coolers since we noticed alot of people having them, they will basically stock it with whatever you want, we just got sodas, juices, and waters, since we weren't crazy about the beer, and there is always people asking if you want a drink and a swim up bar not too far away. We had a perfect spot, first row to the pool, steps away from the swim-up bar! We called this time to have our butler show us where to go! Geoffrey took us over, and had a swan made out of towels and a flower awaiting for us with our cooler of requests. That night we had reservations for Eleanors for later on that night, so we decided to try Soy, the sushi bar before hand. Sushi here is fantastic. Eleanors is their fanciest restaurant, where you have to get pretty dressed up, no worries, we did everynight anyways! When at the restaurant a gentleman approaches you when you sit down and shows you a wine list. We both ordered a glass of the same and said it would be cheaper to buy the bottle. Buy the bottle?! We are on an all inclusive vacation, house white wine will be just fine! Dinner was fantastic, and the lobster tail dinner was huge! Biggest lobster tail we have ever had! We came back to our room later that night to have wine chilling in an ice bucket. The next day we went to the beach this time, switching it up again, with our cooler, however it was pouring out, actually woke us out of sleep. We made the best of it though, and huddled up under the palm shade, able to stay pretty dry still unless the wind blows. This lasted all morning, we got lunch, and took it back to our room, our butler dropped off a plate of deserts at this time as well. Soon after the sun came out! The rain here may last a few minutes to a few hours, but gets to be sunny afterwards and your able to make a great day out of a rainy start. Dinner that night was at Marios. An Italian restaurant. Before we went, our butler called us to confirm we are going to Mario's for dinner and for 6:30pm, because he had a table ready for us. When we arrived we were seated, and noted nothing different, but some tables in the middle were decorated with flowers, and cards. We asked our server about them, and they noticed their mistake, and one of those tables were for us. There were flowers spread out and a card from our butlers. We also noticed other tables having the same issue, and their butlers came themselves and moved them to the correct spot. Definetly make it known you have reservations from your butler when you arrive at a restaurant. Food here was great, there is an antipasta buffet for appetizer, and the lava cake for desert was amazing as well as all of the food there! We went to the drunken duck after dinner to play some pool, and when we got back to our room there was a plate of deserts on our bed. The next morning we decided to do the pool again, got 2 perfect chairs right against the edge, with our cooler there waiting. Cecil our butler came and greeted us and asked how everything was thus far, he explained what we needed to do for the Romantic Sunset Cruise we booked. Lunch we did pizza again since we wanted to hang out by the pool as much as possible today, to soak up that sun! It did rain a bit again today but stopped shortly after and the sun was out soon after! When we got back to our room to get ready for our Romantic Sunset Cruise (which will be reviewed separately - and by no means was it romantic - do not reccommend) we were delivered a tray of hummus by our butler Cecil. This day our room was never cleaned by housekeeping, they did come by at 3pm, but we were getting ready and told them we would be leaving in a few minutes, we only had a turn down service today. That night we went to Kimonos, and once there is 10 people you get taken to a hibachi room. The rooms get a little hot with the grill right there, but it was a fun time and you get to meet some new people! Our chef was Sugar who was amazing. He would sing songs and at one point the whole room was singing Journey - Dont Stop Believing with him! He made the night much more enjoyable, and the food was great as well! The next day we went to the beach, since this was one of the best/hottest days, so we wanted to get the most out of it, we got a spot under the straw umbrellas this time, the water was perfect. Had lunch over at bayside, and then got back to our room in the late afternoon to find two swans and flowers on our patio table, and in our room another swan with flowers, a fruit and cheese plate, and champagne chilling in the ice bucket. We went for an early dinner tonight at barefoot by the sea. Beautiful location right next to the beach, atmosphere was pleasant, everyone very nice there. The food here was excellent as well, we both got the seafood platter, however very small portions, 2 mussles, 3 shrimp, and fish, and a ton of mashed potatoes, but overall very delicious. We were able to see a couple get married on the beach as well while eating which was nice. Went to cafe de paris for desert again, great as always. Afterwards back to our room to open up that champagne from earlier, before we head out to the drunken duck for a late night dinner and some entertainment. The next morning was our last day so we decided to do the beach all day, before that though we would head over to Eleanors for breakfast again, and then to the beach. Weather and water both perfect today! Lunch we did Bayside again, only because of their variety everyday, and back to the beach we went. We went to Soy for some sushi again tonight, before our dinner, the sushi here was great just like the first time. Dinner tonight was at Bayside as well, however dinner they do a-la-cart instead. The food here was excellent, service did move a little slower here, but it was nice having a table right on the edge overlooking the beach. There were a few cats roaming around the restaurant, but no real bother, the staff kept up with them. We got back and started to pack unfortunately for our return trip home the next day, our butler Cecil came to wish us goodbye as he would be off the next day. He explained everything we needed to do and get ready for and departure time for the next day, and dropped off a plate of deserts for us one last time. Our final morning we woke up early to head to the pool to try and get some last minute sun. Checked out at the desk, paid any room balances, and then head over to Marios one last time for breakfast. After you head to the lobby and await for your van to come pick you up. Our butler Geoffrey brought our bags down for us as we ate breakfast, and came by to wish us goodbye and our farewells.

Other information: The fire pits at night are a great way to unwind and relax with a drink. There are chairs and lounge beds where you can cuddle up on. Also, you may notice there are cats here as well, many though seem to be used to all the people, some people would even pet them. One afternoon when my wife and I were playing cards on our patio a little black cat came up to see what we were doing, he came up to me and nuzzled against my leg. We were eating crackers, so gave him one, we knew you probably shouldnt feed them, but we felt bad for him even though they probably find enough food here! Every so often you would see one laying around or walking by, however, they would never cause any problem. The birds on the other hand are a different story. The open air restaurants have workers with wooden sticks manning the food to keep any birds away. One point I went up for seconds and three birds surrounded my wife stalking my old plate. They would be all over the place, the beach, bathing in the pools, and in the restaurants, this was pretty much the biggest nuiscance of the week. One bird even drank out of my wife's cup while at the pool. The vendors on the beach are not as bad as many people say they are, yes they are annoying, but they are friendly, and a simple no thank you is all, and they will move along; one even let us know we forgot our sandals as we were leaving. It is a public beach, so they have the right to be there, but there are security guards posted at every opening to the beach. We also didnt have any vendors ask us for food or drinks like others have said even with our cooler out. Most of them are very friendly, and even against sandals recommendations, many people buy things from them. Like I said this is a public beach, and even though sandals is an adult only resort, there were families from other resorts that would walk over to our beach and set up shop there with kids and such. Not that there isnt anything wrong with that, but we figured we wouldnt see any kids this entire time. The water here is crystal clear, able to see your feet in the water, even past your waist! Not too many waves, however alot of sandals boats are always coming and going with tours and excursions, and they park pretty close to where everyone is swimming.

Pros: Favorites: Breakfast - Eleanors; their eggs benedict were absolutely amazing. Lunch - Bayside; for the variety and chanhing options daily. Dinner - Eleanors, and Barefoot by the Sea; I would say Eleanors first, their lobster dinner was great and huge, if Barefoot provided more seafood for the meal then that would have been the winner. Desert - great everywhere!

We loved the butler service. Geoffrey and Cecil were both great! We were a little skeptical at first for using the butlers, and hesitant to use them, we are very independent people, but it is nice to have things planned and done for you in advance, takes away the stress. Our best advice is dont be afraid to ask for anything, they will either try their hardest to grant your request, or if not find something similar. They work very hard, so sometimes they may need to call you back or will take a few minutes to do something, but they are taking care of a few rooms at once as well. We chose to tip at the end only, we didnt feel that anything was different by not tipping in the beginning like others have said.
We also booked our 1 year vacation through the Soon Come Back desk, and signed up for sandals rewards. Definitely look into this as you can get a pretty good deal for a future vacations, and they are always running promotions.

Cons: We also never got the turn down service we were told for the first night, which was supposed to include flower petals over our bed. We were also supposed to receive breakfast in bed one morning, we did order it on our own 2 days before departure, so not exactly sure if this counts or not, but it was never said to us we were supposed to receive it like our documents stated.

Overall this was a perfect honeymoon for my wife and I. From the moment we arrived, until the time we left, everything here was wonderful. From all the staff, to our wonderful butlers Geoffrey and Cecil, everything went smooth and we enjoyed every moment. We hope to soon come back and spend more time on this wonderful island.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 bubbles Reviewed 23 June 2014

This was our first trip to Antigua, and more than likely our last ever. I'm not sure if it's the culture of Sandals being lax on pushing customer service, or the general attitude of the locals towards mainlanders, but it seemed they did not appreciate us being there!

First off, this is an all inclusive resort. That means food and alcohol, and a relatively fully stocked mini fridge in the room, and of course some recreational activities included for the price. This is the location you probably seen on TV on the Sandals resort commercials, because our hostess tells us this was a flagship location with no expenses spared in the construction.

I'll start by saying this place was beautiful. Great rooms, awe inspiring views, restaurants on the most part looked great down to the details of construction, and a great main pool.

My critique? Too bad they didn't procure a staff to back up their investment.

Where do I begin? Ok, upon getting there from a long flight, the check in process was super slow. It took almost an hour for us to leave the lobby and get to our room. Upon finally getting our room we discover we didn't have working A/C. Need I remind you this is the Caribbean? Hot, muggy, humid, and the air conditioning isn't working.

So we called in for maintenance, and jumped in the shower. The bathroom is bigger than some Motel6 guestrooms, and it's the first thing you look into when you open the main suite door. I point this out because within an hour of us checking into this great room, Sandals Grande Antigua double book our room to other guests, who open the doors and walk in on us showering. Needless to say the other guest were terribly embarrassed and so were we. I brought this up to the front desk, who did nothing more than shrug with a "that happens" attitude. How much am I paying a night for this place again?!

We ventured into the restaurants. My wife asked for water, and they give her a dirty look like they had to go fetch it for her. It seems to be the theme from all the servers at the restaurants. There seemed to be an air of "I'm doing you a favor" whenever you ask for clean silverware, a drink, or a plate. In our case, the water came 15min after appetizer and soup arrived. I got my drink. Keep in mind, it seemed none of the alcohol here was a major brand; everything seemed to be some offbrand spirit. I do have to admit the local beer offered in the room bar is pretty good though.

The resort offered daily special mixed drinks throughout the many bars on the facility. I was shocked to see them pour the daily mixed drink out of an old plastic tub, like they're re-purposing water bottles. My drink smelled slightly of cleaning fluid. I didn't bother finishing it for fear of bacteria.

We got up early one morning to put together the mini tent covers and pull out some benches to enjoy on the beach. We also placed personal belongings to hold the benches on the beach that we assembled. We went back to the resort to have breakfast before going back to the beach to enjoy the benches and canopy, to find other guests have taken our spot, and the on-site staff will do nothing about it, stating there was nothing they can do. This created for an unpleasant exchange between us and the other Sandals guest because we took the time to assemble these amenities in the morning. They saw unoccupied seats and took them and tossed our belongings on the sand.

In summary, the locale was scenic. The property was spectacular until you look closer into the details, the all inclusive alcohol was straight generic crap, and the food was dressed up cafeteria food. And I can count the number of truly helpful staffers at this establishment with 1 hand. We actually the time on our last day here to go out and thank and tip the helpful staffers individually because they truly stood out from the rest.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank K L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

We stayed for one week in early June at this resort for our honeymoon (slightly delayed after saving up!!). Sandals Antigua did not disappoint.

On arrival to the island we did have to wait some time to get through immigration and customs (40 minutes). There were a couple of planes that had landed with ours and the new terminal is still being built so the queues were not very fast etc. Once this is open I think this will improve. We met the Sandals team outside and were whisked away in a mini bus (with air con) within five minutes. Hotel was only 10-15 minutes away. From wheeling our luggage to the mini bus we didn't have to lift / touch it until we unpacked in our room which was great! Greeted at the hotel with cool towels and taken to the Club Sandals lounge and had a glass of bubbly whilst being checked in and then escorted to our room after a good rest. We didn't experience problems with our room not being ready or having check in last for a long time.

We stayed in the Caribbean side in a Sunset Bluff Honeymoon Luxury Concierge room (1st floor), deciding to pay a little more than basic room to benefit from Club Sandals. Room was wonderful and very large. Balcony overlooked pool, gardens, and even had a sea view through the trees. Take note: if you go outside and shut the door to keep the cool air inside your room you can't get back in, door is obviously designed so people can't get in from outside!! We got stuck outside for a few minutes before the man brought our luggage in and 'rescued' us! Just remembered to either open door fully or prop something up to stop it shutting! In room bar was well stocked with a wide range of alcohol, soft drinks, and water. We even had a bottle of bubbly on ice to congratulate us on our honeymoon which was a lovely touch.

Beach was beautiful. Sellers do come along but a polite "Hello" and a "Not today" usually did for them all. We didn't experience any one too pushy or unpleasant. Sun beds and umbrellas were plentiful on the beach. We didn't have to stick towels down before going to breakfast. The hotel did seem quite quiet. Plenty of towels. We did spend some time at the various pools but spent almost all our time on the beach.

We ate at all the restaurants apart from the sushi place. All were excellent. Mario's has an excellent antipasti bar with an enormous choice. Lava cake was simply divine. Barefoot has excellent burgers for lunch and amazing seafood for dinner. The seafood platter will not disappoint. It is lovely to watch the sun go down, drinking a glass of wine, and your feet in the sand. Eleanor's lobster lived up to it's reputation although book this early as it was full every night. OK Corral had lovely views of the sea and the ribs were tasty! Kimono's was brilliant and you didn't leave hungry. Sugar, our chef, was funny and an excellent cook! He entertained us all. The pizzeria was wonderful. Sometimes had a little wait due to the number of people ordering but worth it. The Hawaiian was amazing - pineapple was so fresh.

Dress code - the restaurants all required beachwear to be covered for lunch. The majority of restaurants asked for beachwear to be covered and for men to be wearing t-shirts / polo shirts. Eleanor's was the main one with a stricter dress code. Men had to wear long trousers and a collared shirt with no trainers. They did turn many away who weren't dressed appropriately. Most men wore a shirt but we did see one with a polo shirt on. We thought it was nice to be able to dress up a little for dinner each night.

The hotel staff were all pleasant. Every person we passed (whether it be housekeeper, waiter, butler, security etc) all said hello and asked how we were. The bar staff were always singing and joking with each other. The Caribbean side was more quiet and the Mediterranean side more lively with games. There was an excellent amount of entertainment each night with variety. The martinis and chocolate night under the stars was wonderful and we recommend it to everyone.

They had a great selection of tours for guests. We did the Segway tour which was great. We also did the personalised tour of Antigua (half day). We had a tour of Antigua and went up to Shirley Heights and the dockyard. Turned out that we were on our own in a mini bus with the driver / guide to ourselves which was brilliant. Great for anyone going for a short time and not able to fit a full day of touring in but still wanting to get the highlights. We also took advantage of the free snorkelling trips twice. You travel out in a boat for around 10 minutes and then spend around 30 minutes in the water. The first trip was a little hairy as it was quite windy and the waves were a little bigger than we were expecting! The second trip out was better as we knew what to expect and the boat captain came out with us with some bread to tempt the fish and took us to the best spots.

We did take East Caribbean dollars with us but everything was marked up in US dollars. We could still use ECD but if we go back we'll take US dollars instead for ease of working out cost in pounds!

The taxi drivers that take you to and from the airport, and on tours, do appreciate tips, as they don't work exclusively for Sandals. They didn't hover / pester for tips if you didn't want to.

People mention the noise at night but it really wasn't too hard to get used too. We barely heard it in our room over our air conditioning (which was on low). It is a tropical island after all. We saw no spiders / insects just lizards in the garden areas which were more scared of us! The hotel fog each night which did help. Do take insect repellent with you. I get bitten a lot in general but managed to keep away most nasty bites with it. The gift shop does stock it and also has after-bite if needed.

We did think that Club Sandals was worth the little extra we paid. The concierge was handy to have book our restaurants and with queries that cropped up during our week. We either popped into the Club Sandals lounge or rung them from our room.

We also got nightly newsletters put under our doors every evening. They detailed opening times of restaurants the next day, activities, and offers with the photo shop team. This was extremely helpful in planning our day over a late night drink on the balcony!

We had an amazing holiday and really didn't want to leave. We really want to get back there and relax and enjoy ourselves. Already saving for our next trip!!!!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jennieandcraig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
335 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

Our recent trip to Sandals in Antigua was our first experience with an all inclusive of this magnitude and we were not sure that we would enjoy it -- but we did! The property was beautiful, sprawling, but not too big. There were a variety of lodging choices ranging from ocean front rooms to Mediterranean-style villas. Truly, something for everyone. The staff was wonderful, always helpful and smiling. The Red Lane Spa was great, also -- so great that I had one massage at the beginning of the vacation and another to end the week! There were a variety of restaurants -- from casual to more fancy, depending on your preference. There were 4 couples in our vacation "entourage" and we were all celebrating anniversaries. The resort stocked our rooms with wine and such to make our individual celebrations all the more special. The resort has different activities planned including games at the pools, volleyball, beach BBQ, etc. We thoroughly enjoyed ourselves and would not hesitate to recommend this destination to our friends and family.

Room Tip: Rooms in the Mediterranean building have a beautiful view of the entire property. Our room, in Buil...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartford, Connecticut, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 June 2014 via mobile

Me and my husband have traveled but we have never done an all inclusive resort. Great start. We stayed on the Mediterranean side. This resort was wonderful relaxing and fun.

I will start with the very few cons.

1. ( not the fault of sandals) I love peace and quiet when I'm on a beach. There are many vendors on the beach trying to sell all types of things. You say no and they go but a few minutes later another vendor comes....I spent most of my time in the pool because of this.
2. At night there is an animal and I don't know what type that makes the most annoying and loud noise. Made it a little hard to fall asleep.
3. Bed was a little firm for me but my husband liked it. Pillows are soft.

Now the pros and our visit.

We visited for a wedding. We arrived on a sunday and were offered and cold towel and a seat while we waited to check in. No touch baggage they will bring to your rm. Received champagne and small appetizers which were awesome. Check in was fast. We were escorted to our rm which was beautiful. Big bed and tub which we used. Stocked bar...strong cold ac and balcony. Walked around and checked out the resort and this resort which is huge. I believe all rooms were booked but we never felt crowded anywhere. Even found some secluded places outside to be alone.

There are 11 restaurants offered but we only checked out the sushi, kimonos hibachi, cafe Paris, the pizza place, mario, barefoot, drunken duck and Eleanor. We ordered rm service every morning and sometimes lunch....the chairman breakfast which my husband loved. Food was great.....drinks were awesome....husband drink of choice... Remy Martin....and they have...Althea hooked my husband up.

There was something going on every night. Big dinner bash on beach monday night, karaoke, fire pit and couches around resort, pool tables...so much more.

Pool is big and beautiful water warm. Seats were always available. Swim up bar fun...they have popcorn. Beach water is blue....Crystal clear blue.

Every one on this resort is helpful and friendly. We had an awesome, relaxing time and will visit another Sandals resort again soon.

Thank you.







Stayed June 2014, travelled as a couple
Helpful?
4 Thank Elena R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near St. John's
1.3 mi away
Blue Waters Antigua
Blue Waters Antigua
#2 of 15 in St. John's
4.5 of 5 bubbles 1,794 reviews
3.8 mi away
Galley Bay Resort
Galley Bay Resort
#1 of 1 in Five Islands Village
4.5 of 5 bubbles 3,219 reviews
5.8 mi away
Jumby Bay, A Rosewood Resort
Jumby Bay, A Rosewood Resort
#1 of 15 in St. John's
4.5 of 5 bubbles 598 reviews
Show Prices
Show Prices
Show Prices
5.8 mi away
Hermitage Bay
Hermitage Bay
#1 of 7 in Saint Mary's
5.0 of 5 bubbles 944 reviews
7.7 mi away
Cocobay Resort
Cocobay Resort
#1 of 3 in Bolans
4.5 of 5 bubbles 2,227 reviews
11.4 mi away
The Verandah Resort & Spa
The Verandah Resort & Spa
#1 of 1 in Saint Philip
4.5 of 5 bubbles 3,650 reviews
Show Prices
Show Prices
Show Prices

Been to Sandals Grande Antigua Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sandals Grande Antigua Resort & Spa

Property: Sandals Grande Antigua Resort & Spa
Address: Dickenson Bay, St. John's, Antigua
Phone Number:
Region: Caribbean > Antigua and Barbuda > Antigua > Saint John Parish > St. John's
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in St. John's
#3 On the Beach Hotel in St. John's
#3 Luxury Hotel in St. John's
#3 Family Hotel in St. John's
#4 Romantic Hotel in St. John's
#5 Business Hotel in St. John's
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sandals Grande Antigua Resort & Spa 5*
Number of rooms: 373
Official Description (provided by the hotel):
•A European Hotel in the Six-Star, all-suite Mediterranean Village •Exotic Rondoval with private plunge pool and butler service •1,400 square foot Mediterranean villa with private plunge pool and butler service•Houses the East Caribbean's largest pool (1 of 6) •Offers 9 dining options and 8 bars including an English pub •Voted "World's Most Romantic Resort" 14 years in a row ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelbag, Hotels.com, Ebookers, Southall Travel, Holiday Gems, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Sandals Grande Antigua Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sandals Grande Antigua Hotel St. John`s
Sandals Grande Antigua Resort And Spa
Sandals Antigua
Hotel Sandals Grande Antigua
Sandals Grand Antigua
Antigua Sandals
Sandals Grande Antigua Resort & Spa Saint John Parish

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing