well where does one begin to tel you it started on our arrival and seeing the broken down sign to front of hotel. at entranance. On arrival was asked to sign a credit card over even though we didnt want to do this or have our credit card on file the hotel was insistant we did it... so did it relectanly
we booked a honey moon luxery room cabribbean side, it sounded lovely in the title and was told by thomas cook our agents that it was a premier room premier spot premier hotel, how as wrong could they get it. The room was based in the flaymbant buildings of the property and we were told that this was newly decorted and refusbished. Sounded lovely until we arrived to the room. The room was small very small with a simple bed trying to look like a four poster cheap imatation, a warbrobe which was in the bathroom makeing all your cloths damp daily a safe that took most of the space, a clock radio which never worked and several lamps which gave out no light, oh and a sofa that had seem better days for sure. The lizard population had moved on the balcony.
The noise from our so stocked not fridge full of coke and orange only not mentioned in your brouchure made enought noise to wake the dead and the sound of the air con unit right out side our room for the entire block was ear bending
There is no bar no robes no slppers no extras no luxury as stated this is a standard 2 to 3 star room you would find any where in eurpope.
The small pool outside the room was basic with dirty mouldy sun loungers.. so if you still go after this report do look out for the insect .life that lives in them.
on one occasion the pool was closed for treatments in the day time !!!!
restarants: bayside was alive with the birds cats and wildlife with what you ate you had them to share with you, staff almost encouge you to feed them.
food somedays better than others not always hot mind. Sheldene a lovey meat chelf did make me laugh a few times with her roast that you only got a small slice of when you wanted it
marios was the itailian buffet, on the med side which was the only restraant to have it right in our opion, the staff polite the food freshly cooked and dress code was obeyed
Barefoot by the sea seafood come afternoon lunch was a bare faced lie.... closed when it rained which if offend food over cooked and dry and holes in the table cloths chipped glasses and served plastic tumblers at night of this supposely 5 start establishment
the three restrants elenors ok corral and kimons do i really need to tell you
all imature and over rated
always difficut to get reservation for any of these unless you were prepared to get up at 7.30am to 8am in the morning ,
consigerge team some were freindly than others but in general quite helpful
bar staff at caribben side were always over woked and never a lot of time to talk to you
entertaiment or lack of it really, a simple put together band or simlar was annonced every nigjht with no audience partication accept oh forget the mr and mrs show which was hey prodomently american.
the beach was rated 4th best beach hahahaha what a laugh waters were murkey lots of seaweed sun beds old and tatty and lots of pestering beach sellers on beach let alone the water sports people who want your money who dont leave you be
beach not owned by sandals so any one can go on them.
We took two trips oransied by sandals one was a tour of antigua $100 each rip off the guy fish told us he had another pick up to do and we were rushed from one space to another making the whole experince a horrid one.
plus was only 4 hours long not long enought for such a trip.
better off with a taxi cheaper and do what you like
be warned though sandals wont let you get your taxi form inside the hotel unles you get it from them. you have to go outside the hote gate.
we also went on a shopping trip half day thought that wasnt too bad until you get to the town and get told nothing about the pest street vendors and alsorts there pestering you
so be warned ok
internet is not free in your room you have to pay for it
some wines at dinner you have to pay for
I would like to end my review by saying i did approch the managers of the hotel to make things right for us with our room at least after taking a stagging £5.500 from us and not all was 5 star a nd was told we are ful up and no room to move us
so people if you do anyt hing right for your summer holiday please do not visit this hotel its a rip off a con and you dont get what you want.
positive points are few
isabella customer serivices manager was so helpful and did her best to help us as much as possible but very little she could do
karen our room attendant was so lovey and if it wasnt for these two people i think we would have flown home much soon than we did
if you want to know more im happy to have a chat with you.
In one sentance "dont be fooled by a room catagory there are a con" its just a name they use to con you in to the rooms.
- Official Description (provided by the hotel):
- •A European Hotel in the Six-Star, all-suite Mediterranean Village •Exotic Rondoval with private plunge pool and butler service •1,400 square foot Mediterranean villa with private plunge pool and butler service•Houses the East Caribbean's largest pool (1 of 6) •Offers 9 dining options and 8 bars including an English pub •Voted "World's Most Romantic Resort" 14 years in a row ... more less
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- Also Known As:
- Sandals Grande Antigua Hotel St. John`s
- Sandals Grande Antigua Resort And Spa
- Sandals Antigua
- Hotel Sandals Grande Antigua
- Sandals Grand Antigua
- Antigua Sandals
- Sandals Grande Antigua Resort & Spa Saint John Parish