Arrived at this hotel as a part of a party of 10. Six of the party were upgraded to the Med side which was far better than the Caribbean side accomadation wise. We were assured at checkin that the remainder of our party would be moved over within 36 hours - sadly dispite numerous visits to reception this never happened and worsely nobody ever got back to me as promised!
Room service was none existent and if you requested anything it took hours to arrive. Housekeeping were very good for the first 3 days but after that there was no turndown service etc.
Eating out was ok if you managed to book into Eleanor's - which was very good both foodwise and service. The other good experience was Kimono's where Frank cooked your food infront of you on a hotplate - delicious! In the other restaurants if you expect fine dining don't book to go to Sandals.
Pool area was fantastic, as was the beach. Overall most of the staff were really friendly and couldn't do enough for you.
We all had a fantastic holiday despite some disappointments I wouldn't expect from a 5 star establishment!
- Official Description (provided by the hotel):
- •A European Hotel in the Six-Star, all-suite Mediterranean Village •Exotic Rondoval with private plunge pool and butler service •1,400 square foot Mediterranean villa with private plunge pool and butler service•Houses the East Caribbean's largest pool (1 of 6) •Offers 9 dining options and 8 bars including an English pub •Voted "World's Most Romantic Resort" 14 years in a row ... more less
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- Also Known As:
- Sandals Grande Antigua Resort And Spa
- Sandals Grande Antigua Hotel St. John`s
- Sandals Antigua
- Hotel Sandals Grande Antigua
- Sandals Grand Antigua
- Antigua Sandals
- Sandals Grande Antigua Resort & Spa Saint John Parish