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“Wonderful experience”

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Sandals Grande Antigua Resort & Spa
Ranked #3 of 15 Hotels in St. John's
Certificate of Excellence
Brunswick, Ohio
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Wonderful experience”
Reviewed 10 January 2010

We arrived at Sandals, Jan 1st -Jan 8. This was, by far, one of the best vacations we have had. The staff were so attentive, the rooms are great, we stayed in the Venetian. We ate at all the restaurants some of them twice, had no trouble getting a reservation in them. I am not a drinker, but the staff went our of their way to provide me with drinks that would be tasty, without the alcohol. I would recommend a tour of the island, see the local culture, our guide was Roger, he was a fountain of knowledge. LaToya, at the caribbean pool was hilarious, Liz, the volleyball coach made the game so much fun. Garth, at Eleanors, so professional, and he paid so much attention to the small details. I would return in a heartbeat. A warm, friendly place with the look of a much more expensive hotel. In short, try it you will like it. Women, do take bug spray, the mosquitoes seems to love the females. Don't miss the sunset on the beach. Chairs are a bit of a problem by the large pool, putting a towel on them doesn't guarantee that someone else will not remove them and place their own stuff there. Relax, and enjoy your vacation, the staff are working hard for you, it isn't easy at times to deal with loud, obnoxious folk who want to be waited on hand and foot. Our only problem was a leaking air conditioner, which was dealt with promptly, within 1/2 hr, thanks Colin.

  • Stayed January 2010, travelled as a couple
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3 Thank usa/uk
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Nebraska
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 January 2010

Pros:
*This is the most beautiful place I've ever seen! Between the huge gorgeous beach and the well-maintained gardens, this place is the epitome of paradise.
*Despite getting one of the cheapest rooms, we were upgraded to a rondoval with a private pool and 24-hour room service!
*We were easily able to swim in the ocean--water wasn't too rough, nice gradual slope into the water, ground was soft, very few swimmers so wasn't crowded (most people just wanted to lounge around the entire time, so lots of activities up for grabs!)
*We were able to go snorkeling twice and this was the highlight of our trip
*Went kayaking twice and this was also lots of fun
*Drinks were delicious!
*Able to eat at all the restaurants (minus the sushi bar and pizza place, personal choices)
*Rained for the first hour we got there but then perfect weather
*Great deals at the gift shop and SnapShots. Surprisingly cheap!

Cons:
*Wouldn't let us use our phone card anywhere on the property
*Food was a big disappointment. Open bowls with birds sitting in them, chowing down, at breakfast. Burgers, sandwiches, and roll-ups for lunch. Dinner seemed a little more exciting, but just didn't taste great. Many nights went back hungry and ordered room service! After eating gourmet meals at Sandals in the Bahamas, we expected more. No 5-course meals here at all!
*Took a while to get checked-in (mostly because of rain, and possibly the upgrade)
*Watersports people were inattentive. They were supposed to be helping us get our kayak to shore but stopped to talk to someone and a wave crashed us onto the beach. They panicked, so it must have looked worse than it was--we weren't hurt! Also, the 2nd day we went snorkeling, we lined up for the boat but then they decided they wanted to use a different boat and 'forgot' to tell us so we stood around and almost missed the whole trip!
*Our room had tile floor that was very slippery with the slightest bit of water but there were no rugs at all in our room so we slipped and fell a lot
*Stray cats on the property are beautiful and friendly, but aren't afraid to join you for meals or follow you everywhere
*We had to call about 7 times each time we ordered room service and when we asked them to pick up our tray, their idea of responding promptly meant collecting it within 24 hours, leaving it to sit in the heat and smell while the cats dug through the leftovers.
*The very limited room service menu was the same all 6 days we were there. Free for us so no big deal, but would have been VERY irritated if we'd paid for it!
*Lots of people selling stuff on the beach. We only sat by the beach for about an hour the whole stay (we were IN the beach or walking along it more often) and we still managed to have about 20 people try to sell us things, including drugs
*Entertainment was boring (we're 24, so maybe it's more fun for more mature groups)

OVERALL:
All in all, we loved this place but probably wouldn't go back. If not for our free upgrade, we wouldn't have had such a great time and definitely wouldn't have felt like it was money well spent. WITH the upgrade, plus the huge discount on rooms (55% off I think?) we feel like we got a FANTASTIC deal!

Stayed January 2010, travelled as a couple
Helpful?
2 Thank ArtisAndra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaithersburg, Maryland
Level 6 Contributor
97 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 9 January 2010

My fiancé and I stayed at Sandals Grande Antigua from Jan 1-5 with a comp voucher we received for a disappointing trip to another Sandals property last year. Without the voucher, we would have never returned to Sandals.

After returning from this trip, we have very mixed feelings on Sandals. In general, we feel like it is possible to have a great time at Sandals resorts, but the price you pay for the Sandals name is not worth the quality of service, food and accommodations you receive. There are many other resorts in the Caribbean that are more affordable and give you a better value for your money. While we had a great time and really enjoyed Sandals Grande Antigua, we are both pretty convinced that we would have had the same experience at this Sandals property as the last one if not for upgrading to butler service.


BUTLER SERVICE:

Prior to this stay, we laughed at the premise of butler service and thought it was only for snobby people. After trying it out, we realized that's the only way to stay at a Sandals property. We were treated like royalty the entire duration of our stay and noticed a clear difference between the levels of service we received compared to others around us. We had two awesome butlers, Cecil and Wendal, who literally catered to our every need and really made our stay incredible.

Some of the highlights of our butler service: 1) We didn’t have to bother with check-in or check-out. We sat back and drank champagne while Cecil took care of everything for us. 2) We had all of our dinner reservations made for us, and excursions scheduled for us with no difficulties whatsoever. We were also escorted to the restaurants to make sure we were seated – seems ridiculous, but without a butler present it was difficult to get any sort of attention from the service staff. 3) We had chairs reserved on the beach for us under an umbrella every morning. Rest assured we were not one of those annoying couples that reserved chairs and didn’t show on the beach until noon, but it was really nice to be able to enjoy breakfast without indigestion because we were in a rush to get to the beach for a chair. 4) Our room was decorated with towel animals, flower petals, candles and chocolate-dipped strawberries with a bottle of champagne chilling when we returned to our room at night. 5) We were served frozen drinks or brought a cooler full of beer and water on the beach each afternoon without ever having to ask.

We were given a cell phone at check-in to keep in contact with Cecil and Wendal throughout the stay, and we barely needed it. These two were so on top of things we really never felt the need to call and ask for anything more. We were extremely pleased with our choice to upgrade to butler service and would recommend this route to anyone who can comfortably afford it.


ROOM:

We stayed on the Caribbean side, and were quite happy with that decision. This side of the resort is a bit older and maybe a little more neglected, but we liked the quiet seclusion of the Caribbean-style gardens much better than the high-rise Med building. There was a lot of shaded area and mature plants on the Caribbean side that made it nice. The Med side was a bit bare and the sun beams down HOT with no trees for shade.

We booked in a Honeymoon Oceanview Suite and were upgraded at check-in to a Honeymoon Garden Rondoval with Private Plunge Pool. The room, overall, was quite nice. It certainly didn’t have all of the luxuries of the Med side rooms – like flat screen TVs and enormous bathtubs, but that’s not really what we came to Antigua for anyway.

The room is basically just as advertised in the pictures on the Sandals website. Half of the rondoval is bedroom with a large king sized bed and the other half is the sink, closet and area to get ready. The bathroom is small and added on to the backside of the round structure. The room was very clean and in good shape. We had a well-stocked mini bar with a mix of domestic and imported liquors – Antiguan rum, Dewar’s scotch, Tangueray gin, Finlandia vodka, Wadadli and Carib beers; also a wide variety of sodas, juices and champagne.

We loved our back patio and plunge pool. The patio had two nice lounge chairs – much better than the ones on the beach – and a table and chairs with a large umbrella. The patio was well secluded with a privacy fence surrounding it and vegetation planted around the perimeter to make it impossible to see through. The plunge pool looked very clean and well maintained. We liked having a nice non-crowded pool to use in the afternoons. The pool’s not heated, and even though it’s hot out, the water temperature is quite cold, so we only used it during the day.

The rondovals with plunge pools are not right on the beach, but they are literally a 30 second walk from the beach. Overall we were extremely pleased with the room and would book again in this room in a heartbeat.


BEACH/GROUNDS:

The thing that we liked about this resort is that it is so large and spread out. We visited Sandals Montego Bay last year and the resort was so small it felt like you were constantly crowded and sitting right on top of each other. Sandals Antigua has a good layout with the restaurants spread throughout the resort so that the dinner crowd isn’t all in one place at the same time. There are also several pools spread throughout the resort lessening the crowds at the pools during the day.

The grounds at the resort were very well kept. The landscaping, particularly on the Caribbean side, was beautiful with a lot of bright flowers and palms with plenty of shaded hammocks and swings spread around. We really enjoyed walking the winding sidewalk paths through the vegetation. Others have cited issues with fogging and bugs. We didn’t encounter issues with either. Yes, there were some flies and mosquitoes, but we have those at home too… what do you expect? Watch out for the small lizards everywhere. They’re pretty scared of people, so they won’t come near you, but you will find them scurrying across the sidewalks in front of you, climbing up the outside walls of your rooms, around the pools, etc.

The beach overall was nice and beautiful, but a little disappointing. The water was pretty churned up while we were there, giving it a nice brown color as opposed to the bright blue we were hoping for. Because of that, it was impossible to see through the water to know what we were swimming in. We got our feet tangled up in seaweed a lot, and my legs were whacked a few times by large tree branches and corals washing in. The thing that was a little obnoxious, though, was the water level. Most of the afternoon, the waves washed in over the entire beach, so you have to make sure you have everything off the ground and stacked up on your chair with you – shoes, magazines, books, clothes, anything you don’t want soaked or washing back out with the waves.

We also encountered locals trying to sell things on the beach, but to be fair, the harassment we got in Antigua was FAR less than any other Caribbean location we’ve been. Tourism is their only industry on the island, so of course locals will be out there. Just put on a pair of sunglasses and pretend to be sleeping, or smile and say “No thank you” and they will leave you be.


FOOD:

The cuisine certainly is not “world class”, but it’s not the worst food we’ve ever eaten at a resort either. We were both able to find something that appealed to us at each meal, but neither of us were particularly excited to return to any of the restaurants after eating there once. Our favorite place was Eleanor’s with Caribbean cuisine. Both of us had jerk chicken and were quite pleased. Our least favorite place was the OK Corral, which is just that – OK. The service was the worst of the trip at the OK Corral, too. We also had dinner at Mario’s and Kimono’s. Both were pretty good with decent service. Kimono’s does hibachi, seats you with several other couples and is really sloooow. We enjoyed the interaction with other couples, but it may not be for everyone.

For lunch, we ate at Barefoot by the Sea, the pizzeria and the Bayside buffet. The Barefoot was our favorite with light fare like wraps and sandwiches, but be prepared to fight birds for your food here. Our least favorite was the buffet. It was nothing to write home about, but not awful.

I’m quite sure that even the pickiest of eaters can find something to eat. Don’t expect much and you won’t be disappointed.


BARS:

In general, we had good service at the bars, but we didn’t use the bars much since we had such a good selection of liquors in our room. We used the main bar a couple of times and had pretty good service. This bar was typically very crowded and it took longer to get a drink. We had the best service at the pool bar in the Med village. The girls that worked there were amazing – super quick, very friendly and willing to make anything. The worst service was in the Cricketer’s Arms. We stood in this bar for 20 minutes one night while it wasn’t even crowded and couldn’t even get a bar tender to look at us. This seems to be right on par for the level of service at Cricketer’s Arms at every Sandals property, though.

If you like frozen drinks, try a chocolate monkey or a banana sip sop. If you’ve been to a Sandals in Jamaica, the banana sip sop is the Antiguan version of the Jamaican Smile. Yum!


SPA:

We did the “Champagne Celebration” treatment and it was amazing! The spa facility is large and very nice. We had undivided attention and impeccable service. I would even venture as far as to say I received the best massage I’ve ever had. We were both beyond relaxed when we walked out.

The only thing that mildly annoyed me about the experience was the sales pitch at the end. Not a huge deal, but we’d already spent quite a bit on our treatment and didn’t really want to spend a small fortune more on over priced products. We’ve used the Red Lane Spa at other locations before, so we knew it was coming, but these women were particularly pushy and seemed kinda mad when we didn’t buy anything.

Another piece of advice – if you think you might want to go to the spa, but you’re not sure, I would wait until you get there to make an appointment. Every day the spa employees were down on the beach asking people if they wanted a spa treatment. We scheduled ours from a girl on the beach and she threw in extras to the package we chose and gave us a 10% discount.


ENTERTAINMENT/EXCURSIONS:

We didn’t really stick around for much of the entertainment at night. We both typically just find these resort acts to be cheesy and a bit on the annoying side. The same was true here. There is a casino right next to the property that we visited one night. It’s not a part of Sandals, so you’ll have to pay for drinks. There are a few tables and a ton of slots.

In terms of excursions, the island is pretty small, so the list of excursions is limited. We visited Shirley Heights for the sunset and steel drum band and it was a great experience. (See my profile for my review on this excursion if you’re interested.) We tried to book another excursion to swim with stingrays. This excursion was supposed to run every day and didn’t go out a single day while we were there. Really disappointing. Other than that, there were a few excursions to take catamarans out and to zipline. If you’re a person who likes to get off the resort, you may consider another location.


We had a great time in Antigua. It was a beautiful, relaxing time, but I don’t foresee us ever returning to a Sandals resort. They got a big name for being one of the first all-inclusives, but there are many others out there that care about and cater to their customer’s service and satisfaction more than Sandals.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank grateful_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 January 2010

My fiancee and I recently returned from a week at Sandals Antigua, thankful to be home after a week of aggravation and disappointments. By way of background, we had paid over $10,000 Canadian for the week of dec 12-19(not peak season) including airfare and insurance. To say that the entire experience did not meet our expectations would be a gross understatement.
Our initial impression of the island was that we must have landed in a third world country; as we had to walk the entire length of a hot and odorious (jet fuel) runway to finally enter a delapitated airport where we lined up like cattle for 90 minutes to go through customs.
We had prearranged a private limo and expected to be met at the baggage carousal by our limo driver thus avoiding confusion and having to carry our own bags. Instead, we had to find and carry our own luggage and stand in line at the Sandals desk outside the airport with the other 44 people on our flight bound for Sandals; at which point the receptionist located the limo driver.
When we arrived at the resort we were greeted by our butler Wendel who escorted to our bungalow with plunge pool and jacuzzi (most expensive accomodations on the property) which was advertised in the brochure as being 1400 square feet. I calculated the area of the living area, bedroom and bathroom to be approximately 700; so clearly they included the patio, pool and surrounding grounds which is misleading.
We immediately turned onh the AC and unpacked.
After 2 hours, we noticed the following:
1) The temperature had risen to 78 degrees indicating the AC wasn't working
2) The outdoor jacuzzi which wouldn't come on reeked of chlorine
3) The grounds outside our room smelled like a sewage plant; which in fact was do to the fact (as we were told by an employee), that there was a sewage processing building on that side of the resort.
For the above reasons, we decided that this particular room had a "black cloud" hovering over it; and requested a transfer to a comparable room on the other side of the Meditteranean Village away from the smell of human waste. By this time it was almost 10 pm.
The on duty manager helped us carry all of our bags and belongings (after having to repack) hundreds of yards to our new room as there were no bellmen, butlers, or luggage carts available at that time of night.
It was clear over the next 2 days that the AC unit in this room wasn't functioning properly and we asked our butler to had it serviced; and went to the pool. When we came back several hours later, we found the front door to our bungalow opened as the serviceman had left for some reason with no concern for our belongings.. It was finally fixed and I would describe it as satisfactory at best.
Here are our impressions of the food, entertainment and beach:
Having been on many cruises and to other all inclusives we do have solid frame of reference for our comments.
The entertainment was well below expectations, somewhat due to the fact that there was no actual acceptable venue for it. Whoever designed the resort must made missed the lecture on entertainment venues while in resort design school. The various so called shows took place in a courtyard (open air) with several small tables with chairs but no actual formal seating. Thus you had to stand once the few available chairs were taken. The band played at a decibel level equal to that of a 747.
The beach was disappointing; although this disappointment was more weather related than anything to do with the resort. We had been lead to believe that typically the water was so calm that you could seen your toes while in water up to your neck. We did not have one day like that. The waves at times covered the entire beach area. There was alot of cloud cover on most days.
But the real problem was the sand fleas. If you have ever seen the movie "The Birds" or "Arachnophobia", you can well imagine how my fiancee was terrorized by over 100 sand flea bites which basically deprived her the ability to enjoy several days of the vacation; as she was literally confined to bed and on multiple medications. This was DESPITE the use of large amounts of bug spray.
The food, if we are to believe that this is 5 star resort, was also disappointing. Without going into considerable detail, I would describe it as "generic" at best, and certainly none of the restaurants truly impressed us. In fact, we were actually denied entry to the seafood restaraunt one eveing as we arrived at 9:24; even though it clearly states that they were open until 9:30. The hostess seemed to delight in turning us away.
The drinks at all the bars were definitely watered down to the extent that we brought rum from our room to add to them.
In summary, it makes me cringe when I think of what other types of holidays we could have gone on for $10,000. I am sure that we could have had the most expensive suite on any major cruiseline; or probably gone first class to Hawaii for that kind of money.
I should in all fairness mention that our butler and maid were outstanding; and the customer service representative, Sonja, did her best to rectify our "holiday from hell".

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank docmib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cary, North Carolina
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 January 2010

My husband and I traveled to Antigua the week between Christmas and New Year's with another couple. This was our first stay at a Sandals resort and do not usually stay at all-inclusives since we have been disappointed with the quality of food and drinks in the past. Sandals Grande Antigua surpassed our expectations. Beginning with the ease of the airport transfer, Sandals makes the check in process not only easy, but relaxing. We arrived at the resort and were escorted to a table in the lobby where we were immediately given champagne and hors d'oeuvres. A hotel rep checked us in and we received a welcome packet where we were pleasantly surprised to find a card which said we were upgraded from the Monte Carlo suite we booked to the Mediteranean Honeymoon Penthouse. After having a horrible bout of luck in the Turks and Caicos where the airline lost my bag and it rained the entire time, this room immediately made up for that trip it was like we were on a second anniversary trip. If you like romance, sunsets, and want a room with a view, I highly recommend this class of room. You can probably get close to the same feel with a less expensive room if you book in the Cypress Tower and request the highest level floor available. We did not get a butler with the upgrade even though the room comes with one if you book it regularly but we did get room service which was all we wanted anyway. Our friends had a Villa with a butler and they gave them a cell phone to call the butler for whatever they needed 24/7. Our room was spacious with a butler pantry, large living and bed rooms, a huge balcony with lounge chairs and a table where we had room service send up breakfast every morning. The bedding was extremely comfortable and the bathroom was clean with two sinks, whirlpool tub, and separate shower all marble. The bathroom included half size bottles of shampoo, conditioner, and aloe gel - all things I forgot to pack. The groundskeeping crew must be commended as the landscaping was gorgeous - flowers, palm trees, lush plant life all beautiful. The first night we had dinner buffett-style at Bayside which was very good. Lots of options and good quality for being mass produced. Being from NC I didn't expect to find good ribs in Antigua but the ones at Bayside were execellent. Note if you don't make dinner reservations at the restaurants for the whole week the day you get there, you may be out of luck. The couple we traveled with got there the day before we did so they just added us to their reservations their butler already booked. We tried booking reservations the second day we were there and we had no luck so do this right away. We were not impressed with the Sushi Bar (bartender service was excellent though) but let's face it, you don't go to the Carribean for sushi. We made friends with Wendell (our friends' butler) who was so nice and helpful and happy to give us the low down on local life in Antigua. The beach was smaller compared to the places we stayed at in Cancun and Turks and Caicos. The tide was high and washed out some of the people's chairs and the water was rough. We did take walks down the beach and the surroundings were beautiful. The Mediterranean pool was so nice there really wasn't a reason to leave the area. The bartenders make the drinks strong, not watered down so we felt like we were getting our money's worth compared to some other places we had been in Mexico. Once a day, there were pool trivia games for about 30 minutes at 11:30am, which was the fun and not intrusive. Other all-inclusives usually do loud games that last all day with whistles and the like, but this was not the case. Low key and if you won, they gave you a bottle of rum. Cricketers was good for lunch if you just wanted fish and chips, hamburgers, etc. I'm pretty sure we had a pizza from Bella Napoli everyday in the late afternoon because they were so yummy. Barefoot for lunch had things like quesadillas, wraps, and sandwhiches and it was right on the beach. Our favorite dinner was at Eleanor's where we had a four course dinner including lobster and carribean influenced dishes in perfect portions. See Ken, he'll give you a great deal on champagne (Dom Perignon and Veuve Cliquot). If you are a fan of fine California wine you won't find that kind of quality on the wine list and what they had was highly marked up since it's not included. The house Chardonnay (a special bottle produced by Berringer) was good with dinner. With all the liquor drinks included (many top shelf labels were available), I wasn't heartbroken over the wine selection. The casino next to the resort was quiet but fun and we left ahead which is always nice. Our second favorite dinner was at Barefoot on New Year's Eve. We had sit down service and again lobster was on the menu along with pork tenderloin and other carribean dishes. They put New Year's hats and blowers on everyone's table which was really cute. The staff decorated the area in front of Mario's with carnival (think Rio) decorations and had live bands playing all night. It started to drizzle but no one cared and we kept dancing in the conga line all the way to midnight when the fireworks went off. Fantastic time! Every night there was some form of live entertainment with music and dancers. We met some really fun people and I didn't think it would make that big of a difference not having kids around at the resort, but it really did - very relaxing but fun atmosphere. Sugar at Kimono's (which he dubs the Sugar Shack) was not only an entertaining hibachi chef, but also makes great food. The entire staff is friendly without being fake. There are photographers throughout the resort that take your picture and at the end of the trip you can purchase the photos. They were kind of expensive but we didn't feel pressured to by anything we didn't want. As we were checking out, Mr. Calypso sang Bob Marley's "Three Little Birds" to us in the lobby in front of the fountain with his guitar and it was really realxing even though we were about to leave. The staff's hospitality continued even after I left the resort as I contacted customer service to try and get a copy of the music that played by the pool everyday. I received an email within one day stating that their equipment would not let them burn a CD but they included a list of the artists so I could download the music and even told me the style of music was called Soca. Extremely helpful staff every step of the way and just as nice as they could be. I came back ready to start the New Year fully relaxed and so at peace. A wonderful time and we plan to try the Sandals at St. Lucia next!

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nctraveler55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
st albans
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 9 January 2010

I have to start by saying that i had a great holiday but that was nothing to do with sandals;
We went there on christmas eve and returned on the 8th of Jan.

The staff were so rude, if you asked for anything at the bar or restaurant you were looked at as if your were rubbish on the bottom of their shoe and as if you asking for water to be turned gold not just a pint of beer. When we first arrived we were told they dont accept tips but I actually wish they did because maybe it would give some insentive not be so vile to the customers.

The food was average, my partner and I enjoy our food so we chose sandals to ensure we recieved good food. The steaks were lovely in every restaurant but that was the only guarantee. Booking was difficult you have wake up very early in the morning to ensure youve booked at table for the following day. Bayside buffet was my least favorite, one evening we tried to go another restaurant but it was fully booked so we settled for Bayside, we arrive and all the waitresses were ignoring us so after 15mins i went to find someone and asked for two glasses of wine, the waitress looked at me like dirt and said nothing so i returned to my table and came up to our table and slammed down the wine in disposable plastic cups, so we left and went to pub where we had a good meal.
I think they need some more resturants to be able to cater for all the customers, I think on holiday you are there to relax and to be able to eat what ever you want and when you want not have to decided 2days in advance.

The room, we stayed in the med side and our room was lovely!! very clean but some times they didnt bother cleaning our room.

The beach and the grounds were lovey.

Also $150 dollars went missing from our safe we only figured this out when we went to pay the bill because you dont need money on the resort, we were so shocked we didnt say anything because we knew nothing would be done, which i regret now i'm home, i will be contacting sandals in the morning.

We loved the country of Antigua and would recommend going there to anyone i just thought Sandals was such a let down, I am just glad it wasnt my honeymoon or my wedding because i would have been devastated!!!

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank krimathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ontario
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 January 2010

Just spent 7 days at Sandals Antigua. The hotel is very clean and the staff extremely friendly. Rooms are very spacious with magnificent views of the ocean. Main pool had a large swim up bar with lots of staff on hand to serve you. Gardens are very well maintained and nice to walk through. Food was also very good. Lots of restaurants to pick from, may with views of the ocean. Weather was perfect, with the exception of New Years eve when it rained. It was unfortunate for the staff who had spent all day preparing for a wonderful outdoor meal and entertainment. They did a great job as in a matter of a couple of hours, they moved everything in doors to the restaurants and still did a great fire works display at midnight.
A place we would certainly return to !!

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sunnfun30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandals Grande Antigua Resort & Spa

Property: Sandals Grande Antigua Resort & Spa
Address: Dickenson Bay, St. John's, Antigua
Phone Number:
Region: Caribbean > Antigua and Barbuda > Antigua > Saint John Parish > St. John's
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in St. John's
#3 On the Beach Hotel in St. John's
#3 Luxury Hotel in St. John's
#3 Family Hotel in St. John's
#4 Romantic Hotel in St. John's
#5 Business Hotel in St. John's
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sandals Grande Antigua Resort & Spa 5*
Number of rooms: 373
Official Description (provided by the hotel):
•A European Hotel in the Six-Star, all-suite Mediterranean Village •Exotic Rondoval with private plunge pool and butler service •1,400 square foot Mediterranean villa with private plunge pool and butler service•Houses the East Caribbean's largest pool (1 of 6) •Offers 9 dining options and 8 bars including an English pub •Voted "World's Most Romantic Resort" 14 years in a row ... more   less 
Reservation Options:
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Also Known As:
Sandals Grande Antigua Resort And Spa
Sandals Grande Antigua Hotel St. John`s
Sandals Antigua
Hotel Sandals Grande Antigua
Sandals Grand Antigua
Antigua Sandals
Sandals Grande Antigua Resort & Spa Saint John Parish

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