After a forced layover due to tropical storm, my fellow passengers and I had to spend the night in Antigua at the "Grand" Royal....what a heinous experience! We arrived at 11:30pm to be told "just put your bags over there (in the corner of the lobby) and go to the restaurant for dinner while we get your rooms ready." Aside from being harshly herded into a specific section of the completely empty (it's near midnight!!) restaurant, it was clear from the tone and lack of attention from the waitress that we were not in anyway a priority for them. After 30 mins wait, and being told that she has "to wait to see what di chef say and what he goin' make", I decided that I was more tired than hungry, and so made my way back to the front desk to get my room key. After waiting my turn in line behind another (non-Liat) guest, I stepped to the counter once their room was squared away, only to be smiled at and then IGNORED for the next (non-Liat) guest in line once the front desk clerk realised I was with the LIAT group!!! With that, I approached the second more anxious looking clerk, who clearly noticed my frustration and lacked the savy to manage the situation. His nervous response: "if you're with Liat, just put your bags over there, and...." He didn't get to finish. I demanded my room right then, right there. He finished up with the the three other (non-L) guests he was checking in, and then saw about getting the keys ready for one other co-sufferer and myself. As he sorted the other passenger, in walked not one, not two, but three of his previously checked in guests - bags in tow. People were already in two of their 3 rooms! The third's key just didn't work!! I left them there wrangling to sort that out, and made my way to my (hopefully!) room at 12:30am. On my way, I passed a few other passengers still waiting for dinner - I advised them to sort their rooms out immediately, considering the mess at front desk. My room was clean enough - freshly sorted, in fact, as the front door was wide open, all lights on, and the AC up to all when I arrived! A hot shower in an aged but functional bathroom and getting into a firm bed made me feel vaguely human, despite coping with an empty stomach and cringing at the 3:30am wake-up for the 4am pick-up. In a blink, I was up, showered (again) and dressed and journeyed down to the lobby for pick-up, to see the rest of the group looking conspicuously similar to when I left them three hours before. Turns out I got the LAST room and the remaining 50-odd people (including several elderly ladies) had to sleep in the lobby by the time they finished dinner!!! From the outset of "dinner" I surmised that the delay was a ploy to skip giving us a room for 4 hours, and the upheaval that would have caused in their housekeeping. When we landed in Antigua at 9:30pm that fateful night, we were told where we were going to be accommodated: Liat had organised the numerous dislocated passengers long before we hit the tarmac. So between (before) 9:30pm and midnight they couldn't get the rooms sorted out? I'm guessing they WOULDN'T get the rooms sorted out! I would suggest that you stay far away from this hotel - treatment is terrible!
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- Also Known As:
- Grand Royal Antiguan Beach Hotel St. John`s
- Grand Royal Antiguan Beach Resort Antigua/Saint John Parish