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“Hit and Miss”

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Renaissance Aruba Resort & Casino
Ranked #1 of 6 Hotels in Oranjestad
Certificate of Excellence
New York
Level 6 Contributor
283 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
“Hit and Miss”
Reviewed 27 November 2013 via mobile

The location is NOT on the beach. It is in the middle of downtown. The hotel was just redone. Very contemporary and simplistic. Construction is shotty. Exposed wires all over. Bill Marriott was just here. I am surprised that he didn't notice. Reported three times that the phone didn't work in the room. Was never resolved. The whirlpool in the room didn't work. Also reported three times. No resolution. Internet is hit and miss. Alacarte breakfast has great choices. The strong selling point is the private island. A boat goes out every 15 minutes. A beautiful ride on the bay. There are two beaches on the island and a wonderful lunch bar. Order the red snapper. Staff very very hospitable. Very clean.

There is a hertz on location. Want to save money? Book your car on line, not at the hertz desk.

Woke up,in the middle of the night with cigarette smoke coming through the ventilation system. Great shopping near the hotel.

I suggest the full service marriott on the island. That is where Mr. Marriott stayed!

The adult only rooms and beach are a wonderful treat. No kids screaming!!

Stayed November 2013, travelled as a couple
Helpful?
3 Thank Richard Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Bennebroek, The Netherlands
Level 5 Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 November 2013

Nicely renovated rooms. Good located and beautifull beach at the island! Take the boat shuttle for a lovely ride to the island and have a nice lunch. Hotel has nice bar and small pool with nice views over the harbour.

Room Tip: Take a nice lunch at the island.
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  • Stayed November 2013, travelled with family
    • Value
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Helpful?
1 Thank Henk de K D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 November 2013

We just arrived back from our second trip to the Renaissance - Marina and it’s hard to believe that this trip was even better than our first earlier this year. Our friends and us stayed in one of the renovated rooms and they are much nicer than the previous rooms we had in April. The rooms are very modern and everything is brand new, including a very large and comfortable bed! The only complaint we had was with the shower and only having a half door; yes water gets on the floor but if you position the shower head towards the wall and throw down a towel, it’s perfectly fine. Most of the staff recognized us from our previous trip in April and they were all friendly and really treated us well. Breakfast was always fantastic and Dorothy would greet us every morning with a smile. Our favorite waitress at the Blue Bar was Sugar and she was outstanding; always had a smile and really took good care of us…..especially with the double and triple rye & gingers! The private island is relaxing and never really over crowded (the airport is behind the island – there is some noise but it is neat to watch the planes come in while swimming or swinging in a hammock). No one has really mentioned this in any of the previous reviews, but the Restaurant on the island has been completely renovated. They now have a beautiful bar which you can sit and enjoy a drink and the menu is also new. We tried multiple items on the menu and we don’t have one complaint about the food. They even have a stone pizza oven and make pizzas to order! Our favorite server on the island was Margareth (not sure about the spelling). She was always smiling, very quick and attentive. For dinner, we would alternate between the Blue Bar (which also has a new menu, including Surf and Turf) and the L.G. Steak House. This is by far our favorite restaurant on the resort. L.G has also gone through some renovations and looks very modern. The bar tenders, Edward and Angelo are fantastic and always took good care of us. We spent hours talking to them while sipping on wine and they really made a great impression on us with their great attitude and attention to customer service……we hope you are having a wonderful time in Florida Edward shopping at Walmart and thanks for that ‘Relax’ wine Angelo! Another great waiter was Giovani (spelling is not correct) and we had him a number of nights. Overall we think the Renaissance is amazing and we are already planning our next trip for November 2014. For anyone reading negative reviews with people complaining about service or food, just ignore them and book your trip to the Renaissance-Marina and you won’t be disappointed.

Burlington, ON Canada

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
8 Thank Luappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana, United States
Level 3 Contributor
17 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 November 2013

We definitely enjoyed this hotel with a group of young couples. Fun pool/bar area, great location downtown, and liked the option to go the island. The hotel was under construction, but it was never noisy early in the morning or at night. I will say the renovations were a little too modern. The shower had just a half glass pane for the "door" which leaked water through the bathroom and the sliding glass door for the bathroom was not private at all! But the bed and bedding was seriously the most comfortable I've slept. I kept saying I felt like I was sleeping on a cloud.
The staff was friendly and helpful with everything we needed. I didn't really enjoy having to wait to take a boat to get to the island, but once we got there it was very nice. I would stay here with a group again. If it was just my husband and I, probably not.

  • Stayed September 2013, travelled with friends
    • Value
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Helpful?
Thank Jenna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, New York
Level 5 Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 November 2013

My wife and I rented out the private Island that the Renaissance has for our wedding in December 2012. The views and the privacy were absolutely fantastic for our wedding. Though there were some changes in the wedding coordinators department just days before our wedding which resulted in some details being missed. Though i would recommend renting the island for the night to anyone looking to have their wedding in Aruba. We did plenty of research and the Renaissance provided the most private reception with the best views on the island and the price was not unreasonable. So if you are looking at getting married in Aruba this is the place to do it. Though i would recommend staying on Palm Beach and only having your wedding at the Renaissance. You can also get a room for the day/night for the bride to get ready before the wedding. The beach is better at Palm beach and there is not as much traffic outside the hotels on Palm Beach.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
1 Thank trh4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concord, New Hampshire
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 November 2013

This was our second visit to the Renaissance. Our first was November 2012. They made great improvements to the hotel since visiting. We loved it last year and the new updates were great. The bed is super comfortable. They re-did the bathrooms and they made them very modern, however, the short is a glass wall that may be about six inches too short and the bathroom door slides, however, this allows for absolutely not privacy when using the facilities. Once again everyone at the hotel was extremely accommodating. I personally love the bathrobes they offer you and the convenience to downtown is unreal. The hotel is just feet away from the parliament building and while we were visiting the Royalty of the Netherlands visited Aruba and it was fantastic to walk outside of the hotel and see them as that was where they were holding the events.

The best part of this hotel is the private island and boat access. You wont get this anywhere else and it is legitimately incredible. The hotel's private island has two beaches and you have privacy and peace. You literally should not stay anywhere else!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dcb2218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 November 2013

We loved this hotel. Very clean. We stayed in a newly renovated room and it was very modern and neat. The staff was extremely friendly and helpful. They have a concierge or "navigator" in the lobby who can do anything from suggesting a restaurant to making phone calls to book island adventures. They also had a Hertz rep there as well as a rep from De Palm Tours (the biggest tour company on the island). We were able to have drinks steps from our room down the elevator at the Blue Bar where super friendly bar staff cater to your every libation need. Staff overall in the hotel treated us like family. The private island beach was beyond our imagination. We sat in hammocks while soaking up the sun. Only suggestion: bring drinks with you as they are a bit more expensive on the island. Don't worry about this hotel being downtown, it had local style and elegance along with a plethora of shopping!

Room Tip: Get a newly renovated room. Ask for one facing the ocean or downtown. We had one facing downtown and...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sweep50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Aruba Resort & Casino

Property: Renaissance Aruba Resort & Casino
Address: L G Smith Boulevard 82 | Aruba, Oranjestad, Aruba
Region: Caribbean > Aruba > Oranjestad
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Oranjestad
#1 Spa Hotel in Oranjestad
#1 Top resorts Hotel in Oranjestad
#1 Family Hotel in Oranjestad
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Renaissance Aruba Resort & Casino 4*
Number of rooms: 558
Official Description (provided by the hotel):
At the newly renovated Renaissance Aruba Resort & Casino, we Live Life to Discover. Here in the heart of Oranjestad, you will find yourself in the middle of the excitement, and our entire staff is ready to inspire you. You don't have to go far to experience the real Caribbean, it's right outside your door. Our luxury hotel in Aruba offers a perfect location steps from Oranjestad's vibrant modern downtown boutiques, giving you endless opportunities to indulge your inner shopaholic. Get the thrill of a hand of poker in one of our two casinos, enjoy one of our RLifeLIVE events and revel in the Aruban culture in a way you can only experience from the heart of the city. The resort offers two distinct experiences, the hip and lively adult-exclusive Renaissance Marina Hotel and the Renaissance Ocean Suites, a sophisticated one-bedroom suite accommodation. Both provide exclusive access to a special discovery, Renaissance Island, with Aruba's only private beaches and a truly tropical experience. ... more   less 
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Also Known As:
Renaissance Aruba Resort And Casino
Renaissance Aruba Hotel Oranjestad
Renaissance Hotel Aruba
Renaissance Oranjestad
Oranjestad Renaissance
Renaissance Aruba Resort & Casino

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