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“A Wonderful Winter Refuge”

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Renaissance Aruba Resort & Casino
Ranked #1 of 6 Hotels in Oranjestad
Certificate of Excellence
Reviewed 31 January 2014

We had read a couple of bad reviews on Trip Advisor, but our experience was great. Thanks to Athmay Carty and her staff our room was ready when we arrived. It was clean, and comfortable. In fact they even found space for us when Delta cancelled our return flight.

The staff was professional and friendly. The amenities were excellent. A private beach, a wonderful swimming pool, plus a great location.

  • Stayed: January 2014, travelled as a couple
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4  Thank snedley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,450 - 2,456 of 5,020 reviews

Reviewed 31 January 2014

We love to stay at the Renaissance in Oranjestad. It is the adult hotel so there are no crying babies, etc. The Island is a real bonus. With the cruise ships back in town, you get to go right under them to get out of the harbor. They recently renovated and it really looks modern. Prices are up a bit from the past, but it is worth it.

Room Tip: Don't be confused by the two Renaissance hotels. The Marina is the adult hotel and the Ocean Vi...
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  • Stayed: January 2014, travelled as a couple
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3  Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2014

Once again the cold of January sent us looking for sun! There was no doubt that we would again choose this family friendly resort! Although some may find the rooms in need of update, the views, staff and service make up for a little age! We were told that a complete remodel is planned for later this year for those who must have "new" in order to enjoy. Each day we started with the exciting boat ride over to the private island piloted by the expert and amazing boat drivers! We found the island paradise just as we left it but with a newly remodeled island restaurant. The new menu included brick oven baked pizzas that suited out family perfectly. Our favorite server Margaret was on hand and hugged us all in welcome. The fact that she was celebrating 24 years of service at this property speaks to the calibre of the staff! Another great server, Maloushka, also helped us feel right at home! The pace was slow, the island food and drinks good and the relaxation unbeatable! The location of this property, so close to the airport and downtown allows great shopping and access to the perfect paved path for early morning walks or runs for those inclined. Just got home and already counting the days till next year.

Room Tip: Every room seems to have great views with terrific balconies for enjoying early morning coffee! We...
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  • Stayed: January 2014, travelled with family
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Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2014

First and foremost i must note, We booked this hotel on Hotwire blind rates.. 15 minutes before checking in. We started at the RIU for a week, and never wanted to leave the island.. and this was where we ended up.
We booked the all inclusive package on hotwire.. Once we got there, we were told by four people that the hotwire didnt include the inclusive fees.. So we left and went to the airport.. Half an hour later, we were called back, and told it had been resolved. So after waiting two hours at the airport to get our bags back to us, from the plane...and spending 50$ on a cab.. we were back at the resort.
They apologize profusely, and gave us a 100$ credit to the room. The room was fine.. Quite run down, and dated. A update is dearly needed. I also woke up the next morning to a cockroach in the bathtub. Regardless.. we were back on the beach in aruba.
The all inclusive is what lead us to this resort.. so you can imagine our disappointment about the VERY weak drinks.. and the VERY slow service at the pool bar. Worst bar service ever. The bartenders tried.. but they were simply outnumbered. Even though we had all inclusive.. we could probably only get one weak drink and hour... Night and day from the RIU we had just left... but i will say that the dinner choices on the all inclusive packages.. were great.
If you plan on spending time on a beach, you must take a trip to the private island, the hotel has no beach itself .. but bring bug spray, the flies are horrible, we ended up leaving hours early, annoyed.
I will admit.. bad bar service, and weak drinks are where you lose us as customers.. when we're on vacation, an all inclusive vacation.. we drink.
I don't think we would ever come back.. we already reserved the RIU for two weeks next year, just so this doesn't happen again.

  • Stayed: January 2014, travelled as a couple
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3  Thank AUDRA L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArubaHospitality, Director of Operations at Renaissance Aruba Resort & Casino, responded to this reviewResponded 5 February 2014

Good Morning, Audra.

Thank you for choosing our resort to extend your stay here in paradise.
We are very sorry that we failed to provide you with the quality and service that you expected at our beverage outlets. We appreciate your comments and will immediately share them with our service teams to foster improvement.
We hope that you will consider us again in the future when you return to Aruba

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2014

Stayed in the Renaissance Marina Hotel for the first time. Our room was facing Marina, but, extremely small.....reminded us of a room on a cruise ship. We asked for a larger room, which they immediately took care of. So much more comfortable! We had a view of the Cruise Ships docking in Aruba and sailboats going by in the ocean. Couldn't wait to get in the pool.....with a cocktail..
Spent a few days on their private island and with the shuttle boat leaving from our hotel, what could have more convenient. It was a great vacation and would go again.

  • Stayed: December 2013, travelled as a couple
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Thank LeeLadyLake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2014

Aruba is a nice small island in the Caribbean that has plenty to offer. If you're looking to getaway for a week or less, I would recommend this island. Great beaches, nice resorts, good food, nice people and ofcurse great weather! we stayed at the Renaissance Aruba Resort and we had a great time. Good location, just 5 minutes from the airport. They have a private island which is very very nice, little boats take you to the island.

  • Stayed: January 2014, travelled as a couple
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2  Thank DiegoChinASen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2014

We just returned from a 6 night stay at the Renaissance Aruba. It was a wonderful vacation. Absolutley loved the Renaissance. We were in the Ocean Suties building and very much enjoyed the pool and the lagoon. The private island was phenomenal! So beautiful and relaxing. All of the staff we encountered were exceptional. I can't wait to return to this resort again!

  • Stayed: January 2014, travelled with friends
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2  Thank Ajacks1028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Aruba Resort & Casino

Address: L G Smith Boulevard 82 | Aruba, Oranjestad, Aruba
Region: Caribbean > Aruba > Oranjestad
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Oranjestad
#1 Romantic Hotel in Oranjestad
#1 Family Hotel in Oranjestad
#1 On the Beach Hotel in Oranjestad
#1 Spa Hotel in Oranjestad
Price Range: £154 - £408 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Aruba Resort & Casino 4*
Number of rooms: 558
Official Description (provided by the hotel):
At the newly renovated Renaissance Aruba Resort & Casino, we Live Life to Discover. Here in the heart of Oranjestad, you will find yourself in the middle of the excitement, and our entire staff is ready to inspire you. You don't have to go far to experience the real Caribbean, it's right outside your door. Our luxury hotel in Aruba offers a perfect location steps from Oranjestad's vibrant modern downtown boutiques, giving you endless opportunities to indulge your inner shopaholic. Get the thrill of a hand of poker in one of our two casinos, enjoy one of our RLifeLIVE events and revel in the Aruban culture in a way you can only experience from the heart of the city. The resort offers two distinct experiences, the hip and lively adult-exclusive Renaissance Marina Hotel and the Renaissance Ocean Suites, a sophisticated one-bedroom suite accommodation. Both provide exclusive access to a special discovery, Renaissance Island, with Aruba's only private beaches and a truly tropical experience. ... more   less 
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Also Known As:
Renaissance Aruba Resort And Casino
Renaissance Aruba Hotel Oranjestad
Renaissance Hotel Aruba
Renaissance Oranjestad
Oranjestad Renaissance
Renaissance Aruba Resort & Casino

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