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“Very bad attitude”

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Wonders Boutique Hotel
Ranked #1 of 12 Oranjestad B&B and Inns
Certificate of Excellence
Yuzhno-Sakhalinsk, Russia
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very bad attitude”
Reviewed 23 February 2014

I booked a room in the Wonders Boutique Hotel on-line, and when I arrived at the hotel the hotel was closed so I had to find another hotel.
I did arrive at the hotel quite late but that was because my flight to Aruba was delayed by 6 1/2 hours.

When I was at the airport and notified by the airline that the flight would be delayed I called the hotel from the airport and informed the hotel that I would be arriving late. I could not provide a definitive arrival time because I did not know how long the flight would be delayed however, when I arrived in Aruba I tried to call the hotel from the airport to notify that the hotel reception when I would be arriving but there was no answer from the hotel reception.

The hotel website does state that the reception is open between 3pm to 7:30pm but it does not state that after 7:30 pm the hotel reception is closed. (the hotel policies are only viewable if the policies link is clicked)

In my opinion if a hotel accepts bookings from people that are travelling internationally then the hotel needs to understand that some times there can be problems with the arrival time and that it is totally unacceptable to leave people stranded with out a hotel room. Also it would be best to stay away from the Wonders Boutique Hotel because of the ignorant and arrogant attitude of the hotel owner.

  • Stayed February 2014, travelled on business
    • Value
    • Service
Helpful?
3 Thank Raffi_Nachshol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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352 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
West Suffield, Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 February 2014

My husband and I have just returned from Wonders Boutique in Aruba. Having stayed at high-rise hotels previously, we were unsure about a different setting. We found Wonders Boutique to be an excellent choice! One cannot beat the ambiance, uniqueness, and beautiful surroundings. The proprietor, Gaston, as well as all the staff, are very helpful, accommodating, friendly, and go out of their way to ensure one's visit is outstanding. We traveled with 3 couples, 3 of the group having birthdays on the same day. We were served a delicious cake and the eating area was nicely decorated for the occasion. These types of personal touches exemplify the personal attention given to all the guests. The grounds and rooms are spotless. The pool was a treat, as well as the lush tropical foliage found on the grounds. The breakfasts are excellent and not to be missed. Wonders Boutique surely merits a 5 star rating!


Roger and Emily Adams

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wonders-Aruba, Owner at Wonders Boutique Hotel, responded to this review, 6 March 2014
thank you for staying at Wonders!
please do give our regards to the other family members, we hope to meet you again at Wonders!
gaston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westfield, Massachusetts
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 February 2014

My husband and I recently spent 10 charming days at this hotel. Among the 6 in our party, 3 of us (twin sister and a brother) share the same birthday when we were in Aruba. We were treated with a scrumptious apple cake - a personal touch that we all enjoyed. We rented a van and found it easy to get to Palm and Eagle beaches, in particular, although we did go to other beaches. ALL the staff was very helpful and pleasant. The intimacy, personal attention to needs and inquiries, oasis-like environment, healthy and plentiful breakfasts, and quiet environment made it so hard to leave. This adults-only hotel, with 9 rooms to offer, made for a relaxing treat and retreat.

Room Tip: Rooms surround the lush gardens and lovely pool, but still provide privacy. We stayed in room #5, w...
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susietwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wonders-Aruba, Owner at Wonders Boutique Hotel, responded to this review, 6 March 2014
thank you for your beautiful review, it was a pleasure having as our guests at Wonders.
we hope to meet you again in the future!!

gaston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 February 2014

Owner Gaston has a true paradise in Aruba. Our room was charming, the pool area simply beautiful and breakfast can't be beat anywhere! Gaston is the host with the most and we''d never hesitate to stay at the Wonders again. In fact, we'll be looking forward to it!
Thanks, Gaston for your hospitality!
Milan and Bev

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bevg1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wonders-Aruba, Owner at Wonders Boutique Hotel, responded to this review, 13 February 2014
hope to meet you again in the future, you are more than welcome!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Castleton On Hudson, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 February 2014

Just last week I had the delightful experience of staying at this special place. This oasis on Emmastratt in Aruba is so wonderful and Gaston, the owner could not have been more pleasant to deal with. Charming rooms, private enclaves surrounding the pool, and beautifully prepared breakfast served poolside…I can't wait to go back.
And, don't pass up the opportunity to have ribs at King Ribs a short walk away from the hotel, it's take out and fantastic.

Room Tip: We had room #4 it was lovely.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teri593
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wonders-Aruba, Owner at Wonders Boutique Hotel, responded to this review, 13 February 2014
thanks for your wonderful review, hope to see you next year!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
greenville,sc
Level Contributor
166 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 26 January 2014 via mobile

What a great find! You will feel right at home in this quaint and well appointed Boutique B&B. The pool and rear garden/patios make you want to relax and take a dip. Each area in the pool/garden is very private and lush. The rooms are well appointed and extremely clean with local art. The owner was so friendly and accommodating ...made sure you felt right at home. Gated parking area if you have a rental car ...lots of space to relax,read,open a bottle of wine etc...very good wireless connection too !
This is in a residential area with a close easy ride to downtown,all at a reasonable price.
Tip: if you are driving there call ahead or print directions....Aruba has very little posted street signs gets confusing.

Stayed January 2014, travelled as a couple
Helpful?
Thank sunrisemahon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wonders-Aruba, Owner at Wonders Boutique Hotel, responded to this review, 27 January 2014
it was a pleasure having you as are guests at Wonders, whenever you are visiting Aruba again.... you are mot than welcome at Wonders.
Gaston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ojochal de Osa, Costa Rica
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2014

We stayed for four nights and found the hotel to be very relaxing. The yard / pool area is great. The (superior) room was large and very clean. We had our own table outside in the yard where we were served breakfast for a couple of morning. Gaston picked us up at the airport on our arrival. It is a bit of a walk to downtown, but it keeps a pound or two off.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveInCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wonders-Aruba, Owner at Wonders Boutique Hotel, responded to this review, 27 January 2014
nice to hear that you have enjoyed your stay with us! whever you have to leave Costa Rica again for a short period... you are always welcome at Wonders!
gaston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wonders Boutique Hotel

Property: Wonders Boutique Hotel
Address: Emmastraat 63, Oranjestad, Aruba
Region: Caribbean > Aruba > Oranjestad
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 12 B&Bs / Inns in Oranjestad
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Wonders Boutique Hotel 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
The wonder of WondersEscape in elegance, rejuvenate in style and relax at your leisure at Wonders, the boutique hotel on Aruba which combines the easy comfort of a Bed and Breakfast with the excellence of a star-studded hotel. Wonders is an adult-only concept with the focus on the personal touch. Breakfast is a luxurious awakening of the senses; optional packages go from pampering to spoiling; they include breakfast in bed and more. ... more   less 
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Also Known As:
Wonders Boutique Hotel Aruba

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