I booked a room in the Wonders Boutique Hotel on-line, and when I arrived at the hotel the hotel was closed so I had to find another hotel.
I did arrive at the hotel quite late but that was because my flight to Aruba was delayed by 6 1/2 hours.
When I was at the airport and notified by the airline that the flight would be delayed I called the hotel from the airport and informed the hotel that I would be arriving late. I could not provide a definitive arrival time because I did not know how long the flight would be delayed however, when I arrived in Aruba I tried to call the hotel from the airport to notify that the hotel reception when I would be arriving but there was no answer from the hotel reception.
The hotel website does state that the reception is open between 3pm to 7:30pm but it does not state that after 7:30 pm the hotel reception is closed. (the hotel policies are only viewable if the policies link is clicked)
In my opinion if a hotel accepts bookings from people that are travelling internationally then the hotel needs to understand that some times there can be problems with the arrival time and that it is totally unacceptable to leave people stranded with out a hotel room. Also it would be best to stay away from the Wonders Boutique Hotel because of the ignorant and arrogant attitude of the hotel owner.
- Official Description (provided by the hotel):
- The wonder of WondersEscape in elegance, rejuvenate in style and relax at your leisure at Wonders, the boutique hotel on Aruba which combines the easy comfort of a Bed and Breakfast with the excellence of a star-studded hotel. Wonders is an adult-only concept with the focus on the personal touch. Breakfast is a luxurious awakening of the senses; optional packages go from pampering to spoiling; they include breakfast in bed and more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Hotel.de, Expedia, Hotels.com, Priceline, Odigeo, Traveltool, S.L.U., HRS and Evoline ltd so you can book your Wonders Boutique Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Wonders Boutique Hotel Aruba