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“Most romantic resort on Palm Beach”

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Hyatt Regency Aruba Resort and Casino
Ranked #15 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
GreenLeadersPlatinum level
Philadelphia, Pennsylvania
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Most romantic resort on Palm Beach”
Reviewed 13 July 2014

This was my fourth trip to Aruba and the third hotel at which I have stayed on Palm Beach and it is my favorite. It was my husband's first trip to Aruba and we went to celebrate our 25th Anniversary and I cannot think of a more romantic resort at which to have spent it. The landscaping is absolutely beautiful and the layout of the resort is fantastic. There is always a little private area to sit and relax without tons of people around. The resort was filled to capacity and while getting a palapas in the morning was challenging and required a very early wake-up, once you were out on the beach, it did not feel crowded at all.

We had an ocean/island view room which was spacious and the bathroom was well laid out. I loved that it had drawers to put your toiletries away and out of sight, something that is important to me in making me feel calm and at home. Unlike the Marriott, there was not a balcony to sit on. It was only large enough to step out and take pictures or look around. The real downside to our room was that it was adjoined to a room with two young children who were kept up way too late at night and were never asked to stop yelling by their parents. While I appreciate that they were having fun on vacation and, perhaps 11:00 pm tickle fights were enjoyable to them, it was not enjoyable to us since we could hear all of it and since we made tremendous arrangements to get away from our kids so we could enjoy a quiet, romantic four nights away. My suggestion to the Hyatt is that they try to keep families with children on separate floors from couples traveling without children.

We ate breakfast at the resort each morning as it was included and it was very good and a very pleasant relaxing way to start each morning. We enjoyed sitting outside at Ruinas de Mar and watching the black swans (especially the baby), the iguanas and the koi all around us. There were a sufficient number of food choices at the resort with many others within an easy walking distance. The juice bar was very good and I would recommend it. I would not recommend the frozen drinks at the pool bar - they were terribly disappointing and lacked any flavor (or seemingly any alcohol) at all.

We did not go into the casino as that is not our thing but I know a lot of people do like to go to Aruba for the casinos. The Hyatt's casino was much smaller than the Marriott Stellaris where I had stayed twice before which was fine with us. It did allow smoking so every time you walked by the entrance, you could smell cigarette smoke.

The concierge at the Hyatt was very helpful in setting up a car rental and restaurant reservations and Rosie the romance planner did recognize our anniversary and present us with a bottle of champagne and chocolate covered strawberries to help us celebrate which was very nice. All of the housekeepers and staff at the Hyatt was extremely pleasant and always said hello, although that seems to be as much an Aruba thing as a Hyatt thing.

Room Tip: Request a non-adjoining room if you are traveling as a couple.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
5 Thank Stacey086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, 24 July 2014
Dear Guest,

We have received the wonderful comments you entered on TripAdvisor and want to thank you personally for sharing your positive experience with us and wish you a Happy 25th Anniversary. It is very gratifying to receive such positive feedback and your comments have encouraged us to continue looking for ways to exceed our guests’ expectations. We look forward to seeing you again soon!


Hyatt Regency Aruba
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3,198 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (595)
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English first
Mashpee, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 July 2014

I traveled to Aruba in June 2014 with my husband and 18 year old daughter. This trip was part of my daughters graduation gift and jetblue had a great package. First the Hyatt is a very beautiful resort with awesome grounds. The rooms are a little small but good for 2 or 3 people. Our only problem with the Hyatt was first their smoking policy around the pool is not enforced. A couple was smoking right next to my daughter and another women who was pregnant. My husband asked the couple to stop smoking but they became confrontational towards my husband and a screaming match took place. My husband finally found a Hyatt employee who told the couple to put out their cigs. It is posted where you can smoke and can't smoke. This particular couple was warned before. The second thing was the pool ladder broke on my husband when he was entering the pool. Lucky for him he was entering and not getting out. As for the island I found the beach area crowded with two many huts, water sport huts and boats wiz zing by!! As for the huts, we didn't wait in line and we're not charged. Certain huts for drink service were the charged huts. We also took a jeep day trip with a company exploring the island. The island is very run down with half built real estate and abandoned properties and business.
I checked it off the bucket list,but we will not be back.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
6 Thank Pamela A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2014

This is our first visit to Hyatt Aruba. The hotel is beautiful and clean with open lobby. The hotel ground are very well kept and the pool and beach are amazing and well kept. I was concern about getting a palapa (hut) on the beach after reading some review but there was no issue at all. We went to the beach between noon and about 2 pm and the staff member always be able to get us one. The staff at the beach were very helpful especially Juan. We also enjoyed the club lounge, the breakfast and evening snacks was excellent.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank EngL2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, 24 July 2014
Dear Guest,

Thank you for your warm and positive comments about the Hyatt Regency Aruba Resort, Spa and Casino. We appreciate your insights and look forward to serving you again in the future.

Hyatt Regency Aruba Team
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Philadelphia, Pennsylvania
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 July 2014

It was our 4th trip to Aruba and 4th hotel to compare. The name says for itself. You pay for a Hyatt you get a Hyatt. And this one is in Aruba! Great combination of a beautiful island and good hotel. Great property, perfect beach and excellent restaurants, except for the breakfast. It is a mystery how the same restaurant can serve great lunch and dinner and fail on breakfast. Other than that it's one of the best hotels in Aruba.

Room Tip: If your room is facing the pool, try to get 6th floor or above or as close to the beach as possible...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank andrmat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, 24 July 2014
Dear Guest,

We appreciate the great post to TripAdvisor and want to thank you for taking the time to share your positive experience with the world. We are pleased to know that we exceeded your expectations and look forward to serving you again soon. Thanks again!

Hyatt Regency Aruba!
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Tampa, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

We searched high and low for all of the pertinent needs that a family would need while on vacation. LOCATION, AMENITIES, FOOD and FUN. This hotel has it all. The hotel is beautiful, the pool and beach is amazing, the food was above par and the location was perfect. Of course, it is not for everyone's budget, but if you factor out the true costs involved in other options, the money makes perfect sense. The island is filled with sightseeing to do and the ocean speaks for itself. We would highly recommend that you do your own research and in the end, you too will understand why this hotel stands out.

Room Tip: Every room is great.
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  • Stayed November 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Bryan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, 24 July 2014
Dear Guest,

We have received the wonderful comments you entered on TripAdvisor and want to thank you personally for sharing your positive experience with us. It is very gratifying to receive such positive feedback and your comments have encouraged us to continue looking for ways to exceed our guests’ expectations. We look forward to seeing you again soon!

Hyatt Regency Aruba Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Levittown, New York
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 July 2014

This was our third visit to the Hyatt. The hotel is beautiful, with an open lobby that overlooks the pool and beach. As you walk towards the pool, you will see lush foliage, black swans on the pond and koi swimming around. There are parrots, parakeets, and cockatoos - really beautiful and well cared for. The landscape is beautiful.

The pool is a nice size with chairs and umbrellas available for many guests. There is a water slide which is a lot of fun - particularly for children. There is a swim up pool bar for those who do not want to get out of the pool to get a drink.

Rooms - are ok in size and most have a nice view of the ocean, garden or pool. As for the balcony - it is standing room only, however, that did not bother me at all. Odd number rooms face the pool and ocean. Even numbers face garden/ocean view (for most.) The bathrooms are a nice size with a tub and rain showerhead, plenty of towels and amenities. To ensure your valuables are ok - there is a safe in the closet. If you want to get the paper and/or turndown service - you will need to request it.

Beach/Pool - We decided to rent a palapa at the beach in advance, which looks like a beach hut. It was $35 a day, but I did not have to get up early to wait for one as other reviewers mentioned. The beach staff would set up the chairs and towels every morning. In addition, we got a water raft our first day - note: there are not many around for all the guests. Be careful with retaining the water raft - I was informed by a guest that an employee took the raft I had under my beach chair to give it to another guest. Not a nice thing to do - but this happened to someone else too. Keep in mind this is a public beach and anyone can use it so be cautious with valuables. There is security around but they cannot see everything.

In my opinion, reserving the palapa in advance was worth it. There are over 50 palapas on the beach and if you do not wish to reserve in advance, there is a big palapa shared by many.

Food/Bar - We had dinner at the hotel and the food and service were good. It is pricey in comparison to other locations walking distance to the hotel. We also had lunch at the bar by the pool and we thought the food was good as well. The drinks are expensive and it does add up. There is a also a juice bar, where you can either order from their menu or they will make one custom as long as they have the ingredients. There is a 15% service charge added to the bill at the hotel so if you want to give more of a tip you can do so. We did for those who went out of their way to make our stay enjoyable.

Activities - there is not much going on as it relates to activities for guests. There is bingo in the afternoon and minimal kid activities. However, this was a non-issue for us. The hotel did a dinner celebration for the fourth of July which was very nice. They had fireworks - which were wonderful and the service was great. We are not gamblers but did try our luck at the casino. It is small with a few tables and several slot machines.

Most of the staff was courteous and friendly. Many would acknowledge us with a good morning, a hello, or just smile - a few did go out of their way to make our stay memorable.
We did have a very bad experience with an employee - who could have soured our stay - but one director and two other managers were outstanding at assisting us. It is due to their attention and consideration that our vacation was turned around. They were wonderful to us!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank luvshoes0623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
Level Contributor
76 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 6 July 2014

You will feel exotically at home with Starbucks, hamburgers, Wi-fi on the beach !
Cater mostly to American families ( lots of kids everywhere ! ) it's a beautiful property that delivers good service, nice rooms, lot's of activities. If you like exclusive and sophisticated this is not the hotel for you. Mediocre food at $$$ prices . The beach is nothing special, water not as crystal clear , and a gazillion of boats, waterskis, runners, speeding in front of your eyes.
It's safe and and they know what you want ...

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cristianonyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Aruba Resort and Casino

Property: Hyatt Regency Aruba Resort and Casino
Address: J.E. Irausquin Blvd 85, Palm - Eagle Beach, Aruba
Phone Number:
Region: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Palm - Eagle Beach
#9 Romantic Hotel in Palm - Eagle Beach
#10 Spa Hotel in Palm - Eagle Beach
#10 Luxury Hotel in Palm - Eagle Beach
#11 Top resorts Hotel in Palm - Eagle Beach
#12 Family Hotel in Palm - Eagle Beach
#13 On the Beach Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hyatt Regency Aruba Resort and Casino 4.5*
Number of rooms: 357
Official Description (provided by the hotel):
Experience an oasis of gracious elegance and warm hospitality. This jewel among beachfront hotels in Aruba offers a welcoming combination of superb amenities, ideal location and outstanding service. Discover countless ways to spend your days at our luxurious Aruba hotel and spa. Play tennis, relax on the white-sand beach, race down the waterslide, or pamper yourself at Stillwater Spa. Savor delicious cuisine from around the world. Take a chance in the casino. Whether you are looking for a fun-filled family vacation, a romantic getaway or a memorable business gathering, this year-round Palm Beach Aruba hotel destination is sure to delight. ... more   less 
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Also Known As:
Hyatt Regency Aruba Hotel Palm/Eagle Beach
Hyatt Regency Aruba Resort And Casino Palm - Eagle Beach
Hyatt Palm/Eagle Beach
Palm/Eagle Beach Hyatt
Aruba Hyatt
Hyatt Hotel Aruba

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