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“Better than we expected based on reviews”

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Hotel Riu Palace Aruba
Ranked #17 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
Rome, New York
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Better than we expected based on reviews”
Reviewed 5 May 2014

Stayed at the Riu from April 24th until May 1st. We booked a Jr Suite Oceanview and had requested a remodeled room on a high floor with large balcony when we booked with Cheap Caribbean. We also mentioned it was a birthday.
We arrived at the hotel at 2:20pm and were told the room would be ready at 3pm. We were greeted with a fruit punch drink and had the option of adding rum. We were given our all inclusive bracelets immediately, so while waiting for the room to be done, we grabbed a snack and drink in the Sports Bar.
Our room was 917 in the main building (A) and was huge. It met our requests with a great view and one of the larger balconies only available on the 9th and 10th floor. Yes, the bed was hard so I immediately called for a mattress topper. None were available until the next day, but I still slept fine having been up since 3:15am I could have slept on the floor!
The room did not have a musty odor, but each day after the maid had cleaned it did smell like furniture polish. There did seem to be a slight dampness and we kept the air conditioner on along with the celiling fan and never left the sliding door to the balcony open. We never had a problem with moisture on the floor. The room was extremely quiet even though Barry's Bar was below us. Even with live music playing below, while we were in the room we couldn't hear a thing.
We ate most meals at the buffet, and were impressed with the selection and variety of food. One night we ate at the Steakhouse and it was good. The staff came out to sing Happy Birthday and brought a cake. The hotel was supposed to bring champagne to the room also, but that didn't happen. :(
There was much activity at the pool area (games, contests, water aerobics) and it could be a bit noisy. After one day at the pool we opted for the beach. The palypa situation was not that bad if you were willing to get one early. Most days as long as we were there before 7 we got the palypa of our choice. The last day most palypas were claimed by 6:30am. I have a feeling guests left towels there overnight. Many days several of the palypas were reserved but no one was ever using it.
We walked down to the Holiday Inn and then to the Paso Hacienda mall one day. We loved the paved walking path along the beach and the chance to see the other hotels in the area.
All in all, we had a great time. I was nervous having read the reviews, but found none of the issues that had been mentioned. The staff was extremely friendly,the food was good, drinks were strong, and even though the hotel was full there were plenty of loungers at the pool and beach thoughout the day.
This would be a great place for families as it is compact and easy to keep tabs on the kids. If you are looking for a very quiet. low key vacation I suggest going to the low rise area.

Room Tip: Building A Floor 9 or 10 (Jr. Suites) have best view of ocean and larger balcony.
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  • Stayed April 2014, travelled with friends
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Helpful?
6 Thank DebbieJoyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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rhode island
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 May 2014

My friend and i stayed at the Riu aruba week of 4/23-4/30.We had booked in at the westin for that week but the Riu had bought that property.The first room that they gave us overlooked the construction at the westin.We asked for another room and they put us on the 9th floor overlooking the ocean and the pool.That room was much nicer.It was very windy on the beach.beautiful sunny days but blowing sand etc.The beach at the westin is less crowded at the moment and the riu staff will bring you chairs over there.There were many huts available in that area.The food was pretty good,especially the buffet breakfast at don nicholas.I have been to aruba many times and i probably would sat that i expected more from the riu.However the property is beautiful and the weather was warm and sunny!

Room Tip: higher floor overlookin the pool and the ocean.
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  • Stayed April 2014, travelled with friends
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Helpful?
Thank jchace3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West New York, New Jersey
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 May 2014

We just went to Aruba, April 2014, and since we had stayed at the Riu in Rivera Maya, Mexico and we loved it, we decided to book at the Riu Palace Aruba. I have to say not the best decision, the hotel is very dated, the room they first gave us was falling apart, so we asked to be changed to another room. At the new room everything looked a little better, but still lots of things need to be fixed or changed ( including the tv's ). The hotel gym is horrible and smells, the machines are rusty and the ceiling has a huge leak. The food was very good at the specialty restaurant for dinners, the buffet also offers good food although it can get monotonous. The staff is very friendly and attentive, so that eased our stay. At the pool you have to get you own drink as there are no waiters, same thing at the beach, there is no one to help you get chairs or anything. I honestly think that for what we paid we could have stayed at a better hotel even thought the food wasn't included. While there we checked the Ritz Carlton and to our surprise their rates weren't that bad even if you have to pay for your food...

Room Tip: Never get a room in the lower level
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  • Stayed April 2014, travelled with family
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Helpful?
7 Thank Nirelly E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, Massachusetts
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 May 2014

We were supposed to stay at the Westin, but when the Riu bought it, our reservation was transferred. We had 2 junior suites on the 3rd floor of building 3. The rooms were spacious and we had large balconies overlooking the pool. We could not see the ocean because of high walls on the balconies next to us. The beds were as hard as reported here, but we only had to ask twice to get foam cushions for our bed, and stein agley folded over pillow toppers for our teenage children (they did fit the bed properly but it was better than the hard mattress). We didn't smell any strange chemicals except on the first day--it was bleach, and they had just cleaned our rooms. We had no problem with mildew or mold either.

The food was very good at the specialty restaurants for dinners. We did not eat at the buffet for any dinners; we ate off-property a few times. Breakfasts were good, with quite a bit of variety and make custom omelets. Lunch got monotonous, and the birds perching on your chair and stealing food wasn't very appetizing if you ate outside.

Everyone was pleasant and helpful on staff.

The pool bar was fun but you have to say daiquiri with rum-if you don't specify alcohol, it doesn't have any.

The beach was crowded, but we got palapas in front of Westin. One day it was fine, the next time was very noisy as they had bulldozers working. The sand was blowing so hard the whole week that we really couldn't stay on the beach for long anyway. We spent most of the time by the pool.

Overall, better than we expected but I don't know if we would return.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
1 Thank WorkingMom23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 May 2014

Travelled here a couple of years ago...everything was great!
Room was nice and clean.
Food was excellent! (Even the buffet was large with plenty of high quality options)
Waters were perfect as always in Aruba.
...A perfect vacation.

  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Nicole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Welland, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 April 2014

We had traveled to Mexico and Dominican Republic all in the first 2 months of 2014. The weather here in Canada was still cold and we decided to take a 3rd Vacation. Our travel agent said as we were Riu Loyal customers to try Aruba. We booked at the Riu Palace Aruba. Flight was good as were the transfer from the airport to the resort. Upon arriving at the resort we were provided with a refreshing fruity drink, our check in was fast and we even had free WiFi in our room.
We had a beautiful Ocean view Suite, In building B. The room was stunning, very clean, Maid service included a bed turn down every night. We loved the coffee maker and beverages that were plentiful and replaced every day. In the 7 days we were there we planned to go to the Restaurants but we found the Buffet had a huge array of food choices so we just ate at the buffet :) We loved the casino in the Lobby, and availability of night time snacks at the 24 hr sports bar including fresh fruit. Service was i have to say the best of any of the other destinations we have been to. We plan to return next year and bring several friends and relatives with us to Riu Palace Resort for a 2 week stay.

Room Tip: Pay the extra and get the Ocean view suite. The beds are comfortable. Staff were please to provide e...
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  • Stayed April 2014, travelled as a couple
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Helpful?
5 Thank Smith P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canfield, Ohio
Level 5 Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 April 2014

We booked two rooms since our daughter came with us. Her room had a lot of mold which they cleaned and sprayed but she still slept on top of the covers and used her airplane pillow. Lines were long at the front desk where you had to go to make reservations. Not enough help there. At breakfast, while pouring cream in my coffee, ants floated to the top. It took a while to get another creamer and when it came it was curdled. This year you were only given one towel for your chair which only covers half of the lounger. When you go to Aruba, you must stop at Germani Jewelry. Always a great deal with a wonderful selection. My favorite place on the Island!!

Room Tip: Higher rooms have the best view and bigger belconys
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  • Stayed April 2014, travelled with family
    • Value
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Helpful?
1 Thank scb930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Aruba

Property: Hotel Riu Palace Aruba
Address: J.E. Irausquin Boulevard 79 | Palm Beach - Oranjestad - Aruba, Palm - Eagle Beach, Aruba (Formerly Aruba Grand Beach Resort)
Phone Number:
Region: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Palm - Eagle Beach
#11 Spa Hotel in Palm - Eagle Beach
#12 Luxury Hotel in Palm - Eagle Beach
#12 Top resorts Hotel in Palm - Eagle Beach
#15 On the Beach Hotel in Palm - Eagle Beach
#16 Romantic Hotel in Palm - Eagle Beach
#18 Family Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Hotel Riu Palace Aruba 4*
Number of rooms: 450
Official Description (provided by the hotel):
> * Opened: summer 2007> * Situated in Palm Beach on the island of Aruba> * Two 10-story buildings, one 8-story building> * Located on the beach> * Complimentary sun loungers and parasols on the beach> * 4 km / 2.48 Miles from Oranjestad> * 700 m / 2296.7 Ft. From various shops> * 10 km / 6.21 Miles from the airport> * Credit cards accepted: Visa, MasterCard, Diners ... more   less 
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Also Known As:
Riu Palace Aruba Hotel Palm/Eagle Beach
Riu Aruba
Riu Palace Aruba Resort
Hotel Riu Palace Aruba Palm - Eagle Beach

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