The property itself has a perfect white sand beach, wonderful views and lovely rooms. The decor might not be everyone's taste, however fitting to the overall theme of the hotel.
However, the service lacks any sort of attention to detail or personal interaction. Prepare to not be noticed, or cared about. Had several problems in the room and the consensus from the staff was "what do you want us to do about it?"
There is no bar service at the beach, and the pool and pool bars close at 7.
The schedules and dress attire (must have long pants and long shirts and only dine at 630 or 9...when you make reservations) are ridiculous for leisure travelers. Forget about eating lunch because there is no option for that.
For food "24 hours a day" there is the sport bar. This is foul. The chicken salad was full of mysterious bones and I could make a better ham and cheese sandwich at home. Also, it's hard to eat nachos without cheese for an entire week.
The casino is a joke, but the Marriott down the street has a lovely facility.
Prepare to wait for the elevator. There is only 2 for the property, which fit 6 people each at best.
For an all inclusive, we have had to go off the property to eat most of our meals. Which should not be the case.
In conclusion, do your research before you book your stay at the Riu.
- Official Description (provided by the hotel):
- > * Opened: summer 2007> * Situated in Palm Beach on the island of Aruba> * Two 10-story buildings, one 8-story building> * Located on the beach> * Complimentary sun loungers and parasols on the beach> * 4 km / 2.48 Miles from Oranjestad> * 700 m / 2296.7 Ft. From various shops> * 10 km / 6.21 Miles from the airport> * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more less
- Reservation Options:
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- Also Known As:
- Riu Palace Aruba Hotel Palm/Eagle Beach
- Riu Aruba
- Riu Palace Aruba Resort
- Hotel Riu Palace Aruba Palm - Eagle Beach