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“Ultimate destination so far”

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Hotel Riu Palace Aruba
Ranked #17 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
Reviewed 31 August 2014 via mobile

1st time to Aruba. Absolutely fantastic. I am having one of my best hotel holidays of all time. I never thought another island would beat Jamaica but Aruba has won hands down. Riu Palace is amazing. Although an older hotel the management and staff make up for everything with their friendliness and professionalism. Nothing was a problem, if there was it was quickly resolved. This felt like a home from home I wish there was a way to thank each and every person from housekeeping to the palm beach bar staff to the waiting staff at the restaurants because they made my holiday so enjoyable that I will definately be coming back to Riu Palace Aruba and bring friends & family definately my new destination to go to Thankyou so much

Stayed: August 2014
4  Thank Pinkybow65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 August 2014

My husband and I enjoyed 7 wonderful nights at this hotel celebrating our anniversary as we returned to Aruba-our honeymoon destination. The staff was very friendly and helpful in making this an extra special vacation for us. We especially enjoyed meeting and talking to the bartenders in the lobby bar. The beach is ABSOLUTELY beautiful! We did have problems finding lounge chairs on the beach as many people put out towels and claimed spots that remained unoccupied most of the day. The hotel could definitely update their furnishings as many others have stated, but the view from our room was amazing! As for the food, there was always something good to eat at the buffet. We also visited all but the Italian restaurant and were extremely pleased with the food and service. As for the bed, it was a bit hard, but we requested a mattress topper and slept comfortably. Aruba was beautiful. We made some great memories, and I wish we could go back next month! Hopefully, on our next trip to Aruba our family can join us.

Room Tip: Be sure to ask for a room in the middle building. We found the 6th floor great for watching the sun...
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank dot_too_dot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2014

My boyfriend and I stayed at The Riu Palace for 6 nights in August and we had a wonderful time! The Riu is located right on Palm Beach and has one of the nicest beach areas compared to other high-rise hotels. Another plus for the RIU is that their pool is HUDGE and the swim-up bar is fun. Now let's get to the food, the RIU offers a buffet for breakfast, lunch, snacks and dinner. The buffet is very good for buffet food, but the restaurants are 5 times better. The only downside to the restaurants is that you have to make reservations for either 6:30 or 9 and men MUST wear pants. The staff was very friendly and our room had a lot of space, it had a walk-in closet, a large bathroom, stocked fridge with beer, water, soda, and a mini bar. One downside to our room is that the floors can become very slippery, but that was something we expected when staying in Aruba. Overall we were impressed with the friendly atmosphere, the hotel's location and the restaurants. I would recommend The RIU to any of my friends.

Room Tip: If you chose to make 6:30 reservations for dinner, go the Steakhouse restaurant, you can watch the s...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
4  Thank Lindseyjolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2014

My family and I spent the week of August 17 here. This was our third trip to the Riu Palace and even though there were some issues I would easily go again. The hotel is on a beautiful beach in a great location. It is an easy walk to the shopping/restaurants across the street - in fact we walked here every evening for something to do. (Never went to the shows, just not interested.) A few things we knew to do from staying here previously....I emailed about a week before our trip to ask for the mattress toppers, we brought towel clips to keep our towels from blowing away, and we brought our own cups with lids for drinks at the pool. Bartenders are happy to fill them.

We did have some issues with our room. We had two rooms next to each other, Rooms 611 and 612. Our room (611) had a problem with the air conditioning so that it always felt damp. The floors felt wet and I kept everything in the closet so it wouldn't get that damp feel. The room next door was fine. Someone came up and cleaned the a/c filter but that didn't solve the problem.

Next door in 612 the ceiling in the bathroom leaked from above. I called down the first time we noticed this and it wasn't until the next day that the ceiling was fixed. Minor problems but still - shouldn't happen.

The food is terrific. Love the buffet and the Nautilus was very good as well. The construction next door was a little noisy but most of the time I didn't even notice it. We mostly stay at the pool and I would put towels on our chairs around 8 am when I went down to breakfast. Never an issue. I did notice when I went for my walks in the am that the beach chairs and palapas directly in front of the Riu were reserved but if you go towards the old Westin where the construction is being done there were always palapas and chairs available (at least around 8:30 am). Also, a lot of people complain about waiting in line to make reservations at the restaurants. I would go around 10 am and there wasn't any wait and I had no problem making the reservation.

When sitting at the pool we sat as far away from the pool bar as possible so that the music wouldn't be overpowering. They do play the same music every day....can definitely change that up a bit.

We went parasailing one day and I just went to the three closest vendors on the beach to see what the prices were.

To sum it up...was it perfect? No. Would I go back? In a minute!

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
5  Thank lakermom34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2014

I got married at the Riu this month. My husband and I had 35 guests at our wedding. All my guests stayed at the Riu, so we not only brought them business through my guests we also had a big wedding there. We booked their ballroom, dj, photographer,hair,makeup and so much more. The wedding went well except for a few minor details but the issues stemmed afterwards because now we were all paying more attention now that the wedding was over. The service was poor for the most part. I was told I could use American Express before I arrived and when I got there they told me they do not take it anymore. It was a hassle to get funds through western union to pay for the wedding. They told one of my guests that they could not book for dinner at one of the 5 restaurants because another one of my guests arrived a few minutes late to another restaurant on a previous day. When I complained about the issue they told me that is the way it is. They have so many rules I was not sure if I was on vacation or at school. It truly was disappointing because I expected so much more from this hotel and its staff. They also must update the hotel.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank schamara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2014 via mobile

We stayed at the Riu for our honeymoon. We'd been very apprehensive before we arrived after hearing about the building work and reading some very bad reviews. On the whole, we were relieved once we got there and can sum up the holiday by splitting it into the good, the bad (and the downright awful) points...

Good
- The gourmet restaurants are very good, especially if you like to make more of an occasion out of your evening meal. We never had to queue to book in and never had a problem getting a reservation. Food was delicious, especially in the steakhouse.

- The Thomson/First Choice rep, Myer is a superstar, she is very knowledgeable about the resort. Because Thomson branches are not informing visitors of building work she is having to deal with a lot of complaints and she did this very sensitively and efficiently.

- Drinks are very good and staff will happily make you anything that you can think of! The optics and minibar in room are restocked daily and were very convenient.

- Palm Beach is a lovely, vibrant resort with lots of lovely bars, restaurants and markets. It's very safe and a 5 minute walk from the hotel.

- Beach is very pretty with lovely clear water, we walked along it in both directions, down to Eagle beach and further along Palm Beach and there is lots to look at.

Bad
- Room was a little shabby for a 5* hotel as fixtures and fittings were broken/hanging off (but the bed was comfortable)!

- Pool area and beach area a bit dirty and not cleaned throughout the day. Used cups were left in room and not cleaned away. Towels and facecloths taken but not replaced. Scum/plasters/cups floating in the pool. Did not go in after I'd seen this.

- Buffet was repetitive and didn't match the displayed menu outside. Lunchtimes were particularly strange unless you wanted pizza/burgers. Food was quite often cold. Buffet restaurant very noisy and not somewhere you'd want to linger so that's why we preferred the a la carte options.

Down right awful
- Getting up to reserve a hut on the beach at 7am was a pain! But we learned the hard way that if we didn't then we'd have to sunbathe by the building site as they would be the only beds left. You need some shade during the day as it's so hot, so a hut is essential if you want to spend the day on the beach.

- Music (really terrible music) is blasted out so loudly by the pool that is impossible to cover up even by putting your own ear phones in. Presume they do this to cover up noise of building work.

- Building work is noisy and unsightly and you can hear it from the pool and beach areas. Luckily we weren't overlooking it but rooms in block B must be.

- Entertainment is dire to the point of laughable. Laughing at how bad the entertainment is is the actual entertainment.

I think this hotel needs some upgrades if it is to be classed as 5*. It is not luxurious enough I don't think to be sold as a honeymoon destination. I would return to Aruba but not to the Riu and I'd be unlikely to recommend it to friends unless they were travelling for a party holiday or perhaps as a family.



Stayed: August 2014, travelled as a couple
6  Thank Iheartcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

The Riu Palace is a good choice if you are looking to stay on the beautiful Palm Beach, have a great pool, good rooms, good restaurant choices, and unlimited food and drinks. The staff was very nice and friendly. Building C is all junior suites. Nice big rooms but on the side of the construction they are doing on the Westin to change it to the RIU. Building B are regular rooms but quieter and same views. Regular rooms but walk in closets and sizable rooms. I would stay here again in a heart beat.

Room Tip: Until November, I would go with the regular rooms in Building B. The construction noise starting at...
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank fabutvlagt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Aruba

Address: J.E. Irausquin Boulevard 79 | Palm Beach - Oranjestad - Aruba, Palm - Eagle Beach, Aruba (Formerly Aruba Grand Beach Resort)
Phone Number:
Region: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Casino Hotel in Palm - Eagle Beach
#11 Spa Hotel in Palm - Eagle Beach
#12 Top resorts Hotel in Palm - Eagle Beach
#12 Luxury Hotel in Palm - Eagle Beach
#15 On the Beach Hotel in Palm - Eagle Beach
#16 Romantic Hotel in Palm - Eagle Beach
#16 Family Hotel in Palm - Eagle Beach
Price Range: £310 - £589 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Aruba 4*
Number of rooms: 450
Official Description (provided by the hotel):
The 24-hour All Inclusive Hotel Riu Palace Aruba opens all year round and is located directly on the beautiful Palm Beach. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Aruba Airport (10 km) and Oranjestad (11 km) and invites you to explore the area. The hotel has 450 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the fitness center. 2 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our discotheque in the neighboring Hotel Riu Palace Antillas. For lovers of gastronomy, we offer live cooking stations at our main buffet restaurant, Japanese and Italian, Fusion restaurants and Steakhouse, as well as 5 bars and our Capuchino patisserie & ice cream parlor. ... more   less 
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Also Known As:
Riu Palace Aruba Hotel Palm/Eagle Beach
Riu Aruba
Riu Palace Aruba Resort
Hotel Riu Palace Aruba Palm - Eagle Beach

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