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Holiday Inn Resort Aruba - Beach Resort & Casino
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Reviews (3,660)
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Reviewed 7 May 2014

just returned from our 6th stay; it just keeps getting better & better. The renovations are wonderful. cannot find a better beach. yes, you have to get in line for a hut each day but then get to talk to other guests. stayed Tuesday -Tuesday; easy check in, room was ready at 2PM...able to unpack, change and hit the beach....so felt like we got an extra day
we visit the other hotels but keep coming back to HI....easy access to the beach which is what we go to Aruba for

  • Stayed: May 2014, travelled with friends
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1  Thank neumie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this reviewResponded 3 June 2014

Dear neumie,

Greetings Greeetings Greetings.....We where so happy to hear that our newly renovated Resort exceeded your expectations and our beautiful sandy beaches welcomed you back again. We look forward to welcoming you back to your home away from home on our Happy Island. Mashi Danki

Regards,
Management Team

Holiday Inn Resort Aruba-Beach Resort & Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

Room standard generally poor, not of normal Holiday Inn standard, definitely not of 4-star standard. Hotel information received stated renovation made as late as 2012, could not see a single sign or evidence of this. Carpets in rooms and hallways outdated, ugly and can only imagine the risk exposed for someone with allergy. Doors and windows dating some 20-30 years back in time. Airconditioning loud and not controllable in each room only centrally. Breakfast restaurant poor, more like a school cantine. The system on the beach with bath towels and sunbeds works. But the system to reserve the beach umbrellas is a true disaster as you need to line up each afternoon, literally for hours to get something for next day (!!). Nothing else but a stress factor (!!). Hotel defined as a resort, contains shopping arcades and even a casino which makes it very busy and commercial, neither my style nor my interpretion of a beachside resort hotel. No hotel transport/shuttle available neither to the city nor to airport. In summary, as a Priority Club (Holiday Inn) member since 1994, I would not return, not recommend this hotel to others.
Stayed for one week end March 2014
JH / Belgium

  • Stayed: March 2014, travelled as a couple
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6  Thank Juha1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this reviewResponded 17 May 2014

Dear Valued Guest,

Thank you for being an IHG loyalty member and for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding our accommodations, service and food and beverage options.. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments.Please contact me at cameron.smith@ihg.com with more details of your issue. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Best Regards,

Cameron Smith
Executive Assistant Manager
Holiday Inn Resort Aruba- Beach Resort and Casino

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Reviewed 6 May 2014

Good hotel, good pool, good beach, good food, good attention, but be careful , because i lost my wallet in the room in the hotel, and still wait for appears it. Or some call or e mail from the hotel. HUGO

  • Stayed: April 2014, travelled with family
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3  Thank Hugo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this reviewResponded 20 May 2014

Dear Hugo A,

Thank you for submitting a review on your stay. It was unfortunate to see that an item was left in the room and that it made for an unpleasant experience after checkout. We would like to follow up with you directly and have sent you a Private Message.

Thank you again for your feedback. We look forward to the hearing back from you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

Walked into the lobby and was pleasantly surprised. The open, modern entrance was a very welcoming feel to begin our stay.
The rooms are large, the furnishings slightly dated, and I just wish that the carpet had either been replaced or ripped up. I chose not to walk around barefoot, since it didn't look clean.
There was a couch, two dressers, a refrigerator, a table and two chairs. Ideal for a traveling family. The bathroom was a little small, but clean and allowed everyone to get their business done. The Wi-Fi was adequate.
The staff overall was kind and accommodating, and the little café in the front lobby offered a nice selection of lite bites for breakfast and lunch.

  • Stayed: May 2014, travelled on business
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1  Thank GingerCookie76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this reviewResponded 6 May 2014

Dear Valued Guest,

Thank you so much for your recent stay at Holiday Inn Resort Aruba- Beach Resort and Casino. We are so glad to hear you enjoyed our recent renovations to our lobby and rooms. We are sorry to hear our carpets where not up to standards- rest assured we shall inform our housekeeping department.

We hope you can return to our paradise soon!

Best Regards,

Holiday Inn Resort Aruba- Beach Resort and Casino Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

From Check in to check out we found the employees of the hotel to be very friendly. The front desk was very nice and able to break big bills and make change. The kids club attendees were friendly and helpful. Kudos to the maintenance and housekeeping department, this property is very clean and it is because they are Always cleaning. There were security guards posted around the property that felt very safe regardless and they were helpful in answering questions and keeping an eye on the kids in the pool. Great Value, great views, great people. No need to waste money staying at other more expensive resorts save it for eating out and doing activities.

Room Tip: We stayed in the Sea Tower. Close to the Sea pool, salt water, and right on the beach. Get a room facing the resort or water otherwise you could be looking at some jungle shrubs.
  • Stayed: April 2014, travelled with family
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1  Thank Mpdoherty123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this reviewResponded 6 May 2014

Dear Valued Guest,

Greetings from paradise! Thank you for your recent stay with us and for sharing your experience with fellow travellers. We are so happy to hear you enjoyed our recently renovated property, cleanliness and staff attention!

We hope you can come back soon!

Best Regards,

Holiday Inn Resort Aruba - Beach Resort and Casino Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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