We have stayed at this resort before and we stayed 11-27 through 12-03-11 in the Ambassador Suites, room 1431. The rooms are going to be upgraded and this will be a good improvement in the overall facility. The rooms are all nice size and our housekeeper kept our room spotless. The facility houses 1-BR apts. over 4 floors.
Good things about the facility: the ambassador suites are like having your own private hotel. It is quiet, not really that busy, and the pool is generally being shared with 1 or 2 other couples. Being across from the Main building definitely has some pros as the Main Building is filled with lots of activity, kids, families, and the pools are crowded. The Beach area is very nice at the Main Building with plenty of chairs and a beautiful view. Beach area is clean, water was rough but there were many storms in the area so I can't truly give a negative score. If you don't like to walk a little ways to your beach area, the Ambassador suites are not for you. They just installed air purifiers and dehumidifiers in the rooms and it has made a drastic improvements in the air quality since the last time we stayed here. Pool staff is always attending to the pool areas every morning and you felt good going into the pools/spas with no concerns. View from the room was very good as well.
Needs improvement: Staff at the front desk are not friendly and not very accommodating. The bed in our room was probably the most uncomfortable bed I have slept on away from home ever. It was terrible. The pillows were like pancakes. It made my back ache for most of the trip and that is probably why I am only giving an average overall rating. It was significant enough to me that it dampened my enjoyment in Aruba due to pain.
Overall, I would hesitate to recommend to go back until I saw some of the improvements made prior to my stay.
- Official Description (provided by the hotel):
- Casa Del Mar Beach Resort & Timeshare Aruba. World famous for its beautiful white sandy beach and gorgeous blue-green Caribbean water, the resort is ideal for family vacations, a romantic honeymoon, water sports or just a relaxing getaway. ... more less
- Also Known As:
- Casa Del Mar Beach Hotel Palm/Eagle Beach
- Casa Del Mar Aruba Beach Club Resort
- Casa Del Mar Beach Resort Aruba/Palm - Eagle Beach