I stayed at Casa del Mar for my first time last week. What a great place ! ! The staff are all so friendly, by the second day I felt as though I made lifetime friends ! ! I stayed in a friends time share unit which was a presidential suite overlooking the pool with a magnificent view of the ocean and sunset ! ! Matthew's Beachside Restaurant served up delicious meals each day. The wait staff was very attentive, friendly and professional. I would like to send out a personal thank you to Marta Santos who's bright smile and vibrant personality made us laugh and feel right at home! My family and I already miss you and look forward to seeing you again. (I will be looking into purchasing my own unit ! ) The bar at Matthew's poured up many delicious drinks every day and Happy Hours were always full of merriment and laughter. I really enjoyed the official karaoke and all the impromptu karaoke sessions that we shared together! ! I just wish the bar stayed open later....closing between 10 and 11 pm was a bit too early for me, it kind of made me feel like my nights were being cut short.
Of course with all that is good, there usually is some bad. I do have one major complaint. I really disliked how people would get up early in the morning to place personal belongings at tables and chairs around the pool and oceanside to "reserve" them for later use. I found it very hard to find a place to relax that was not already taken by ITEMS and not PEOPLE. One day I sat at a table by the bar at Matthews and watched all the activity around the pool while enjoying some delicious libations for hours. I personally saw 3 or 4 tables surrounded by lounge chairs sit empty for over 4 hours with NO ONE ever using them within that time frame ! ! On another occasion I observed one table "reserved" with personal items for 2 1/2 hours just sitting there empty. Finally an older couple came and sat at that table for a total of 20 minutes before getting up with their belongings and leaving. That really pissed me off. I FOUND THIS TO BE VERY ANNOYING AND FRUSTRATING. Casa del Mar should not allow such indiscriminate and selfish reserving of the pool and beachside tables and chairs. There should be a USE IT OR LOSE IT POLICY IN PLACE ! ! I can understand reserving a table or chairs FOR A BRIEF TIME if you have to leave the pool or beach areas, especially if you have to attend to the needs of accompanying children, but I think it is VERY WRONG & UNFAIR to allow guests who are not present by the pool or the beach to hold chairs and tables captive for hours without ever being present ! ! This is really not fair to guests who are present that would like to use these amenities ! ! When I go back next year, you can bet I will take over such a "reserved" table and make a huge scene and force one of these selfish patrons to show their ignorance and selfishness to all in public. I could have played the same game as these selfish people were playing as I am often up early, however, I could not stoop to such a low level of selfishness and ignorance. I went without instead. I WILL NOT GO WITHOUT NEXT YEAR... That much I can promise you ! ! Lastly I also felt that the pool closed too early. I am a night person by nature and would have loved to been able to take a swim in the later evening, I am there on vacation after all ! ! I think unless the pool is being cleaned it should be available to swimmers any time in the evening as long as they are respectful and quiet so as not to disturb guests that retire early ! ! Considering that the pool is filled with lots of children during the day and the poolside tables and chairs were often unavailable, it would be nice to have some adult only swim time at night ! ! I hope management will take my critique and suggestions seriously and come up with a solution that fits all equally and fairly. Over all I would still give my stay 5 stars ! ! See you again next year ! !
- Official Description (provided by the hotel):
- Casa Del Mar Beach Resort & Timeshare Aruba. World famous for its beautiful white sandy beach and gorgeous blue-green Caribbean water, the resort is ideal for family vacations, a romantic honeymoon, water sports or just a relaxing getaway. ... more less
- Also Known As:
- Casa Del Mar Beach Hotel Palm/Eagle Beach
- Casa Del Mar Aruba Beach Club Resort
- Casa Del Mar Beach Resort Aruba/Palm - Eagle Beach