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“Another great time at Divi Phoenix”

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Divi Aruba Phoenix Beach Resort
Ranked #14 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
Reviewed 9 October 2013

We love Aruba and attribute our love of this great island to the Divi Phoenix. We stayed in the newer building and liked everything about the room, pool, and beach. For us, the staff stand out as the best (friendly and accommodating)!
Let's start with our cabbie, Saul. He is very friendly and knowledgeable of the island. The resort staff is exceptional and make you feel as you are the only guests. Special kudos for making this vacation special go to Pearl (front desk), Pure Ocean staff Jude (bartender) and Roberto (waiter), Chrissy (deli) and Michelle (water aerobics instructor from 9/16/13-9/19/13). This was our third time at the Aruba Phoenix and look forward to our next visit.

Aruba is truly one happy island and we were happy too!

Our only suggestion is for the resort to offer free wifi service. Most places this day and time offer wifi for free.

  • Stayed: September 2013, travelled as a couple
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6  Thank rg6708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,135 - 1,141 of 1,790 reviews

Reviewed 6 October 2013

Divi Aruba had great time there restaurants first class even buffet restaurant overall staff friendly and very helpful rooms reasonable could do with up date in bathrooms went there for daughters wedding would go back again without any hesitation

Stayed: September 2013, travelled with friends
2  Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

We stayed at this resort during our vacation in June. The rooms, the food, the restaurants, the service, entertainment were all phenomenal. Wish we could stay here yearly. There is a grocery within driving distance where you can purchase all your food items, should you choose to cook, which will save you quite a bit of money. Although the restaurants serve exceptional quality food, they tend to be a little pricey to dine in three times a day.

  • Stayed: June 2013, travelled with family
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1  Thank D D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

If you like being near a pretty beach, the Divi is for you. If you enjoy pretty ocean views, the Divi is for you. When we arrived, our room wasn't ready. I had read other reviews and was not surprised, but after traveling since 4:30 am, I wish that it had been. If you like excellence, the Divi is not for you. We were hot and tired and after a dour reception in the shop in the lobby (the two people behind the register continued their conversation while I stood there for several minutes) we had a nice lunch at the Phoenix Ocean. The buffalo wings were the best meal we had as the Divi all week.

When Jonathan checked again, our room was ready. With the exception of the view, what a disappointment! The elevator was one of the smallest I've ever seen and the fake wood grain was tacky. The bathrooms were small and not well appointed. The headboard was not attached to the bed and I could go on. Upon our request, we were shown better accommodations (much, much better in the new tower) and we were moved. Valerie was instrumental in this and I thank her. The washer and dryer were nice amenities.

Michelle was great and I really enjoyed the water aerobics. We really really enjoyed the beach and as long as you don't need/want information about getting around Aruba, the Divi is for you.

If you like surroundings that are well appointed, the Divi isn't for you. The plastic plants were drab and the walls in the hallway lacked artwork. The grounds could use some grass. The grab bars in every elevator we used were broken and there were I could go on, but you get the picture.

If you like access to the internet, the Divi isn't for you, unless you are willing to pay $15 daily per device. Had I known this, we would have made other accommodations. Internet at the Westin was free and so was the coffee!


I would have liked the visit the other Divi Resorts, but was told we could get a shuttle there and would have to take a cab back. When I shared my concerns, the timeshare presenter said I wasn't in Mexico (where I had mentioned the ease of getting between resorts) and there were 90 other people waiting for my spot if I did not care for Aruba/the Divi. I did not and I wish the other 90 people well.

  • Stayed: September 2013, travelled with family
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4  Thank agnessjmclean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2013

We gave our son and daughter-in-law a week at the Divi Aruba Phoenix Beach Resort for their honeymoon and wanted everything to be perfect for them. While we did not stay there ourselves, we had a wonderful experience over the phone with manager, Yvette. She ensured that our kids would be met with a wonderful room and a romance package that included rose petals, champagne and glasses, chocolate, and candles. After they checked in, they made an excited call to us telling us about their room and warm welcome. They had a wonderful week and we would like to thank Yvette and the other staff at the resort for making sure they had a wonderful honeymoon! We hope to travel there ourselves one day!

Stayed: September 2013, travelled as a couple
1  Thank wendylovesgreyhounds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

Sooo...we did an exchange for Divi Aruba Phoenix. The check in experience was nice enough. We arrived a little before the afternoon landing crush. The check in staff were pleasant and efficient. Upon arrival, no one at the door greeted us. But they were so nice when it came time to take our bags upstairs and get their tip.

My thoughts are if you were in a new room, you loved the experience. If you were in an old room, you probably were exposed to mold :-).

Room: We stayed in a studio in the old tower on the 13th floor. The elevator is very tiny. We got to the 13th floor and it was very small and looked old. The room did not appear to be finished with the cleaning. A towel and a blanket were hanging off the table. As we were arriving, housekeeping came in to finish up and provide us with a missing glass. Every morning we were awakened by the housekeeping staffing yelling at each other across the hall. That was the most unnverving and irritating thing. Our neighbor agreed. He knew it was morning because he could hear the hollering outside the room. This was not muted...but full on sound like there was no door.

The room was very damp. The sofa was very dirty and worn. Cleaning won't help it. Just spend the money and replace the sofa and chair (a wicker number that was extremely dusty). I think Divi just needs to invest in a renovation of those rooms so that guests get the same experience as others in other parts of the resort.

Restaurants/Food: Don't eat or drink here. Pay the same money for better quality and value outside of the resort. The bartenders at the pool restaurant/ bar are not very attentive. It is like pulling teeth to order a drink.

Beach: Nice beach. There are better on the island, but the beach is not bad.

Pool: The older pool was always dirty. So was the jacuzzi. The large resident iguanas were fun to feed.

Concierge: The concierge is a DePalm Tour person. When I attempted to ask question about other tours she told be to look in the phone book. They need a true concierge who is not affiliated with a company to answer guest questions.

We enjoyed the guests. Michelle was awesome. As was Rodney.

Overall, this is an average resort with average customer service. On Saturday we went to renaissance marriott aruba and had a way better time. Service was awesome, food was great, the private island was great, and the drinks/ food was cheaper.

Room Tip: Ask for a new room. Do not stay in the old tower.
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  • Stayed: September 2013, travelled as a couple
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1  Thank klgsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2013

Just got back from a week long vacation at Divi Aruba Phoenix Beach Resort. Amazing is an understatement. The staff at the resort are all super friendly and accommodating! One day I was drying up at the beach, a staff member noticed my sunburn so offered to go cut some fresh aloe off a tree. The courtesy we experienced was way beyond our expectations. The front desk was also helpful with calling cabs for us whenever we needed.

We will definitely recommend to others!

Room Tip: The new tower has nicer, newer rooms. Higher rooms have views of the beach and lower rooms have view...
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  • Stayed: September 2013, travelled with friends
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1  Thank Rivky A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Divi Aruba Phoenix Beach Resort

Address: 75 Je Irausquin Blvd | Palm Beach, Palm - Eagle Beach, Aruba
Phone Number:
Region: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Palm - Eagle Beach
#10 Top resorts Hotel in Palm - Eagle Beach
#10 Luxury Hotel in Palm - Eagle Beach
#13 Romantic Hotel in Palm - Eagle Beach
#13 On the Beach Hotel in Palm - Eagle Beach
#15 Family Hotel in Palm - Eagle Beach
Price Range: £181 - £519 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Divi Aruba Phoenix Beach Resort 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Divi Aruba Phoenix Beach Hotel Palm/Eagle Beach
Divi Phoenix Beach Hotel
Hotel Divi Phoenix Beach
Aruba Phoenix
Aruba Divi Phoenix
Divi Phoenix Aruba
Divi Aruba Phoenix Beach Resort Palm - Eagle Beach

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