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“A bit tired looking rooms”

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Marriott's Aruba Surf Club
Ranked #16 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
Santa Ana, Costa Rica
Level Contributor
266 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“A bit tired looking rooms”
Reviewed 4 December 2013

When visiting Aruba we normally stayed at the Mariott hotel which is excellent. This time we decided to give the timeshare property, the Mariott's Surf Club a try. The first mistake we made was booking a studio. A studio is quite small, with only a symbolic kitchenette and a absolute minimum queen bed. So we should have gotten a 1 bedroom unit, which is about 35% more expensive but 100% larger and has a fully equipped kitchen. The overall state of the room was a bit worn and had a "tired" feeling. Other than the room, the Surf club is excellent. Staff is extremely friendly and helpful, the number of pool and beach beds is good and at least during our stay there was never a shortage. They devised a clever system by which everyone has a fair chance on a "Cabana" which delivers shadow. And you will need that in the Aruban sun. We had one for every day we were there.
Overall we do not think that we would use the Surf club again. When you are without children you are most likely better off in the Stellaris hotel, which by the way also has better dining options.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
1 Thank vinker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Aruba Surf Club, responded to this review, 10 December 2013
Thank you for visiting Marriott’s Aruba Surf Club. We are happy to hear you enjoyed the resort and the many amenities it has to offer. Your feedback regarding the room is important to us and will be shared with the resort leadership for further review. Thank you again for visiting and we hope to see you again at Marriott’s Aruba Surf Club.
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Greenville, North Carolina
Level Contributor
51 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 4 December 2013

My family stayed in (1) bedroom Oceanview Ste in the Lighthouse Tower for 3 nights over Thanksgiving; after this stay we moved for 5 nights over to Ocean Club and will review when we return home next week.

The SC is a very nice "family" oriented timeshare/condo. The facility has a large pool area; large palapa beach; nice kids facility, full service restaurant by the pool (breakfast/lunch/dinner) served daily.

Here are pro's / con's:

Pro's:

- nice pool and lazy river area good for families (will also see note in cons)
- a nicely stocked store in lobby (is good for essentials you may have left @ home but would not want to depend on it for everything)
- rooms are very nice and roomy for 1 or 2 bedroom condo; kitchen was stocked to be utilized for cooking (pots/pans) silverware, plates & cookware
- also has very nice workout room facility

Cons:

- pool can be very crowded and utilization of "chair tags" early in the am (before 730 am) is essential for good seating; seating is very close to each other; not best system but not terrible
- beach can be very crowded as well; it goes 10-12 rows deep from ocean, but needs to be that way to facilitate a large crowd that the resort can handle


The resort is very nice and I would return. It's that it can be very crowded and knowing how to work chair tags and deciding what area is best for family is key; that also includes a early start to get a good location. Also the resort has great staff, lots of security and a maintenance staff that is working non stop to make sure you are utilizing a first class resort. I have read complaints about cost (food & drinks) but in my opinion is in line with resort pricing (your not going to get $5 drinks but if you utilize happy hour specials can be decent); plus don't forget that SuperFoods grocery store in a short cab ride up the street.

In the end, if you're there with a family and being up early and having a full day in the sun and sand is key you'll enjoy the resort. However, if you are looking for more of a "laid back" couples get away I would look at other Marriott properties in Aruba.

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
1 Thank elon94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 December 2013

We just got back from a week (Nov 23-30) at the Marriot Aruba Surf Club and every aspect of our trip was fabulous. My husband and I took our 3 boys age 14, 16, and 22 and we all had a blast. The resort was clean and well maintained with a lot of amenities. The size of the 2 bedroom unit was large enough to accommodate all 5 of us with plenty of room. There is a gift shop in the lobby with small grocery area and the best Dulce de leche ice cream. The items in the shop are expensive as is the food at the Marriott, but that is kind of expected since it so convenient. Super Foods and Ling and Sons are grocery stores that are near by and have a wide variety of Americanized products. We spent a lot of time just relaxing by the pool, floating in the lazy river and walking on the beach. In order to get a chair by the pool you MUST be up around 6:30-7 to put your tags on chairs to claim your territory for the day and cannot leave the chairs unoccupied for more than two hours. The fitness center is great with many machines for strength training and cardio. We rented paddle boards one day and had a lot of fun on them. They were $25 an hour and you can pay extra for have lessons. I recommend the lessons because if you paddle board properly it is so much more enjoyable. We went snorkeling with Jolly Pirates, which was one of our highlights of the trip. Not just because of the beautiful fish and coral reef, but the guys on the Jolly Pirate are hilarious!! Our favorite restaurant was Madame Janette's. It was expensive, but well worth it. I would recommend this resort to anyone for an enjoyable vacation, with or without kids.

  • Stayed November 2013, travelled with family
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Helpful?
3 Thank Jill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwalk, Connecticut
Level Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 December 2013

This was our family's 10th visit. Our children are now 5 & 7 and absolutely love Aruba. We normally visit in mid September. Our schedules didn't allow for travel at that time, so we decided on the week prior to Thanksgiving. I was worried about it being overcrowded. Though it was a bit busier than we are normally used to in September, it was not nearly as crowded as I expected.

Check in was a breeze this year. Less than 10 minutes in line. Our room, however, was not ready until almost 5pm. We're used to this, so we come prepared with swimsuits & sunscreen in carry on bags. We changed after check in, dropped our bags and hung out at the pool until our room was ready.

We were in rooms 2804/2803 2bedroom villa in the spyglass tower. Great high floor room. We hear most people don't care for this building. We actually prefer it. It's convenient to our car and walking to dinner. Seems to be quieter than the other towers. And every room above the trees is a great view. No parking lot views in this building!

This was our first time, however, dealing with non surf club guests trying to hang at our pool. One of them stole one of our towels. Another tried to steal a float, so I said something. Security kicked them out.

We had no issue getting pool chairs. I do go down at 7am and get them. But we were always front row of the pool. Likewise with Palapas. I waited in line for them 1 day. I got the free one and then purchased 2 days. All 3 days spent at the beach were front row palapas. The rental fee is nominal and worth not having to get up early or wait in line.

This was our first time venturing off to other beaches. Rent a car. Go explore. So worth it. The other beaches are so much cleaner. Water is much more clear and a more vivid azul color.

We had a great time. Can't wait for next year!

  • Stayed November 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Shannon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenwood, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 November 2013

When we arrived the ac seamed warm the thermostat was set at 72 so I lowered to 70. my wife and I went to sleep waking up at 2 am very warm. So I lowered the AC again to 68 went back to sleep. The next morning it still seeemed warm so we call maintenance. They checked it out and said the AC unit needed to be replaced. It took them the whole day to remove the Ac system from the ceiling. I complained at the front desk about the lack of no Ac for two days ..They offered me 100.00 discount as credit off my bill. Went to sleep the third night woke up the middle of the night again warm in the room.We called maintenance at 2am the tech came to the room in about 15 mins and check the thermostat.After talking with this guy for 10mins I find out all the thermostats are pre set at 72 degrees and can not be adjusted with the up and down arrows that control the temp. So no matter how much you change the temp it never adjusts. The readout on the thermostat reads the set point not the temperature in the room. So people think the temp is 68 but it's still at 72 degrees. They had to reprogram the thermostat to get it to go to 68 degrees.
What a trick to play on people that are paying $300.00 per night at the Marriott.

  • Stayed November 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank martyl46468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Aruba Surf Club, responded to this review, 10 December 2013
Thank you for staying with us at Marriott’s Aruba Surf Club. We can understand your frustration with not having reliable air conditioning in your villa and apologize for any inconvenience this caused your family. We will share your comments with our engineering leadership so they may review the situation with their team.

If you would like to speak with us further regarding your stay, please feel free to contact our Customer Care team by email at customer.care@vacationclub.com or by calling 800-860-9384. Thank you again for staying with us and we hope to see you again at Aruba Surf Club.
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Allentown, Pennsylvania
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 November 2013

We came to the Surf Club to "check it out," we were there 5 nights and are not owners. Check in was no problem. Our room was on the 9th floor near the front of the building. It was called an ocean view but my view mainly included the roof of the Marriott Ocean Club. It was noisey on the balcony because the delivery trucks were below us and the sound echoed off the buildings. Rooms was clean and adequate. It included a microwave and a mini fridge. It was the smaller half of the two bedroom units they offer. The only problems were that there is a lot of sound between the connecting doors and their one bay window in their living room faced our balcony. That was awkward.
The nice thing about early November was that for a mega resort it was not that crowded. All four days we went to hut and asked for a palupa and received one. One was even in the 3rd row which is the free row right behind the $15.00 ones. I've read some complaints about the long walk from the hotel to the beach. I didn't think it was far at all. Of course you have to walk past the pools and around the corner... but then poof there you are.
We took one lap around the lazy river. Nice. As you'd imagaine a fair amount of kids. All the staff we encountered were pleasent. We enjoyed our stay and would consider going back.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 November 2013

Nice resort on a great stretch of beach. Good gym and exercise classes The catering to family is obvious

I have had enough of the blasting yelling person on a mic in activities tent and bingo blasting for 2 hours a day. Can be heard everywhere even at the so called serenity pool which is adults only. Kids in the pool still at 8 pm can be heard all throughout the resort and I just want a quiet drink on my balcony
It is a great location but not very relaxing
Food is very average

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travellingcanucks12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Aruba Surf Club, responded to this review, 10 December 2013
Thank you for staying with us at Marriott’s Aruba Surf Club. Your feedback regarding the recreation activities is important to us and will be shared with the resort leadership team. It is our goal to provide a relaxing and fun environment for people of all ages and we apologize if the activities hindered your enjoyment. Thank you again for your review and we hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott's Aruba Surf Club

Property: Marriott's Aruba Surf Club
Address: 103 LG Smith Boulevard, Palm - Eagle Beach, Aruba
Region: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Family Hotel in Palm - Eagle Beach
#14 On the Beach Hotel in Palm - Eagle Beach
#18 Romantic Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Marriott's Aruba Surf Club 3.5*
Number of rooms: 450
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Also Known As:
Marriott`s Aruba Surf Club Hotel Palm/Eagle Beach
Marriotts Palm Eagle Beach
Marriotts Aruba Surf Hotel
Marriott Aruba Surf Club
Marriotts Aruba Surf Club
Aruba Surf Club
Marriott Palm/Eagle Beach
Marriott Surf Club Aruba
Marriott's Aruba Surf Club Palm - Eagle Beach

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