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“Great place for a family trip”

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Marriott's Aruba Surf Club
Ranked #16 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
Atlanta, Georgia, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great place for a family trip”
Reviewed 15 December 2013

The surf club is a sprawling complex of buildings built surrounding a series of pools, bars, chairs, and a kid's zone. In reality, the majority of the property is a kids zone. They have a "dry" playground and several kids pool areas, a great waterslide, and a few zero entry pools that are great for little kids. There is an adult only area, but I prefer the beach.

Out on the beach things are a bit tight. The Palapa policy seems to be a moving target (along with the other 100000000000 rules at this place) but if you're looking to have a relaxing day at the beach its worth it. As of this writing the rules seem to be that you may reserve a palapa two days during your trip, but those days may not be consecutive. It does not matter if you have a two bedroom unit (which have 2 room numbers), you may only have 2 days. The fee was $10/day for the reserved palapas and the "good ones" were several days out. On your "reservation prohibited" days you can get a free one just for showing up and asking for whats available. If you cant reserve one closer than the third row its probably not worth it, just take the free one. You really need a place to get out of the sun, leave your towels (see below), and store your stuff. Its quite a hike back to the room.

You will be issued chair tags. Guard them with your life and bring a sharpee to write your name on them. Beware if you dare venture to the pool bar during a football game and leave your stuff for more than 2 hours (watching the football game) because security circles like buzzards looking to free up the chairs. This is important because you will also be issued 4 towels that you can exchange when they are wet but woe unto those that lose their towels. If you're going to watch a game, let security know you are IN the pool and they'll leave your stuff alone.

In the room you may have a unit with a bedroom, deep tub, full kitchen with dining room table and living room or a "regular" hotel room with a mini fridge, microwave, and coffee machine - depending on your reservation. You may also have both of those rooms. Both have balconies with chairs and a table, perfect for awesome sunset views. In the "small" room it claims to have a queen bed, but its more like a full. Everything is very clean and comfortable they seem to keep up with maintenance. If you are going with kids, get the bigger room. It comes with a washer/dryer in the room (so bring some extra detergent pods).

There is a major supermarket about a $10 cab drive away, perfect for stocking your kitchen. They have an incredible meat and cheese section, perfect for stocking your kitchen for in room breakfast and lunch. You can also buy drinks and avoid paying hotel prices. Bring a wireless router and you wont have to worry about the lack of wifi in the rooms.

You will need floats! I'd recommend a "lay down" and a "donut." Both are available in the gift shop but many people hand theirs off as they leave. If you have a baby, bring one that they can sit in. The ocean has no waves and they can bop around safely in the 84 degree water.

If you spoke to someone in advance about what building/floor/side etc room you have --- ignore it. They will completely disregard anything and everything they previously told you. If you want something specific, be prepared to argue with them at check in. It may take an hour, but its worth it to have a relaxing vacation for the rest of your stay. Be advised that this place has more rules and policies than the traffic code. Its better to know that going in.

The hotel is walking distance to just about everywhere in the "highrise" part of the island. Everything takes US currency (like everywhere in aruba) and everyone speaks english. The beach is beautiful and the sunsets cant be missed. Bring a bottle of wine, some cheese, and sit out on the beach for a spectacular evening. You cant beat aruba for a vacation and this hotel is very nice and comfortable, its their own policies that are the only negative. This place is definitely an "excellent" but for dealing with Marriott's staff.

Room Tip: Lighthouse tower "garden" view
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Jill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Aruba Surf Club, responded to this review, 18 December 2013
Thank you for your detailed review of Marriott’s Aruba Surf Club. We apologize the resort policies became a nuisance to you and your family while on vacation. Our team strives to exceed all of our guests expectations and we appreciate the honest feeback you provided. Your comments will be shared with appropriate leadership so they may appropriately follow up on your concerns. Thank you again for visiting us and we hope to welcome your family back to the beautiful island of Aruba.
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2,628 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (757)
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English first
Olney, Maryland
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 15 December 2013

My husband and I just returned from a week at the Surf Club. This was our first time back since buying in 2006. The grounds are still as beautiful as I remember them and everything was very clean. We had no problem getting beach chairs but if you want to sit at any the pools, you better be an early riser! It was very windy when we were there so the water was murky at the beach. The very relaxing lazy river and the adult serenity pool are the only pools we used although there were few kids at the resort when we went. There are multiple jacuzzis, which tended to be very hot. We watched the sunset each evening from our balcony with a glass of wine. There is a new grocery store just down the road which is huge and also has a large selection of wines and liquors at reasonable prices. There is a mini-fridge and microwave in the efficiencies so you can save money by making your own breakfast and lunches. The larger units have full kitchens if you want to actually cook, and there are grills available for guests to use. We always rent a car and bring snorkel gear. You can go off the beach to the same places where the snorkel boat trips take you (Malmot, Boca Catalina, Arashi). Last time we were the only ones there but I guess word is out so there were some others but still not crowded. Baby beach is always fun and not crowded as was Eagle beach. The surrounding area has been built up a lot which is nice since there is somewhere to walk in the evenings other than the beach. There are a lot of restaurants within walking distance but most a expensive and the food is just OK. We tried to make reservations at some of the highly rated restaurants but couldn't get through on the phone, online reservations or through the hotel concierge. I'm not sure how you actually get to eat at those restaurants. It was stressful trying to find a good place to eat every night. Skip the Friday night buffet at the surf club unless your only goal is unlimited food. Lunch at the Captains galley was good, fish tacos and burger tasty and lots of food. Heard that Pelican's nest has good Ceviche but didn't get there. We had an bulky, ancient TV in our efficiency and no DVD player, which we told by the front desk were in every room even after we told them we didn't have one. Not a huge issue although we did bring a couple movies we wanted to watch.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hollanderc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Aruba Surf Club, responded to this review, 18 December 2013
Thank you for visiting Marriott’s Aruba Surf Club! As an owner, we highly value your feedback and appreciate the detailed Tripadvisor review you provided. We hope you can make it back to see us again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Braintree, MA
Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 December 2013

We bought here because we absolutely love it here. We have always had wonderful rooms.
We love the lazy river, the pools, and Aruba. Our maintenance fees do go up every year because they are constantly renovating the rooms. We pay almost $1800.00 a year between club dues and maintenance fees. To stay at these resorts you would have to pay $3500.00 for a week for two bedroom. Hopefully they will not raise the maintenance fees too much more. They were around
$1500.00 originally.

Stayed December 2013, travelled as a couple
Helpful?
Thank seck138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Aruba Surf Club, responded to this review, 18 December 2013
As a Marriott Vacation Club owner, we truly appreciate your five-star review of Marriott’s Aruba Surf Club! As it is never an easy decision for the association’s board to raise maintenance fees, we hope this pays off in the quality of the resort experience. Thank you again for your feedback and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellfleet, Massachusetts, United States
Level Contributor
100 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 11 December 2013

We are not the resort type but good friend invited us to join them so we did. The Surf Club was a pleasant surprise. It is very beautiful and well laid out. The rooms/ "villas" are well planed and well equipped. The staff, to a person, are very friendly. The pools are great and the lazy river is always fun. The beach, which is just a short walk through the grounds, is also very nice. This has been a very nice surprise!

Room Tip: All the rooms are lovely but ocean view is best and the higher the room number the better the view.
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bonnie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Aruba Surf Club, responded to this review, 17 December 2013
We are thrilled you enjoyed your vacation at Marriott’s Aruba Surf Club! We appreciate your five-star review and are glad to have exceeded your expectations. We hope you can return soon to visit us in Aruba!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pennsylvania
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 December 2013

My husband and I enjoyed 5 days at the Surf Club. Upon check in we realized that our one bedroom unit did not have a washer and dryer in the unit. Aprille helped us phone interval and try to switch to a different unit. She was so patient and willing to work on our behalf even over her dinner break. We were lucky enough to get the one bedroom with a kitchen and a washer and dryer. We spent most of our time walking the calm, turquoise beach and sitting by the many pools at the Surf Club. Each staff member that we came in contact with was pleasant and willing to go the extra mile for us. We never had a problem finding a chair by the pool as it was the first week of December. Our room was clean and in working order. The grounds were beautiful. We highly recommend Madame Janette and Windows on Aruba for great seafood and entertainment. We had a nice lunch at the Vista in the Marriott Stellaris. We sat outdoors,
and enjoyed the view of the beach. The only thing I missing in Aruba is the theatre. Thank you Marriott Surf Club staff for a memorable vacation experience.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandschim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Aruba Surf Club, responded to this review, 17 December 2013
Our team is thrilled to hear you enjoyed your stay at Marriott’s Aruba Surf Club! Your kind words for Aprille will be shared with her manager so she may be recognized. Thank you visiting and we hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hoboken, New Jersey, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 December 2013

Went to the Marriott Surf Club with my parents and fiance November 30 - December 6. My parents have had their timeshare at the surf club for the past 5 years. We had a great time! The weather was fantastic, I think it rained only 5 minutes the entire time we were there. The lazy river was very relaxing. The beach and beach huts were great. You do have to wait on line to reserve your hut, but it really doesn't take more than 15 minutes to do. If you want to stay by the pool, it's best to get up early and put your tags down. The resort was relatively crowded, but it didn't feel overwhelmed. It was mostly families and older adults. Not many young couples. I am not fussy, but if I were to complain about one thing it would be that the balconies do not have lighting outside. I find this to be odd since the surf club is a relatively new resort. Eating dinner outside at night was difficult because there were no lights. Not a big deal and it certainly shouldn't detract people from staying there, but I think this should be something that Marriott looks to improve.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Aruba Surf Club, responded to this review, 12 December 2013
We are happy you enjoyed your family vacation at Marriott’s Aruba Surf Club! Our team appreciates your positive feedback and is glad to hear there was fantastic weather during your stay. We hope your travels bring you back to see us again in Aruba!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oranjestad, Aruba
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 December 2013

If you're looking for a hotel that has both relaxation and an amazing gym, this is it! The gym staff, Sandra especially, is very sweet and hardworking. Sandra made an outstanding effort to visit with me while I was at the gym and wish me a happy honeymoon. She even went as far as to provide me with a gift on behalf of the hotel. I worked out every day and she was there with a bright smile and war, welcome.

Thanks Sandra

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Manager at Marriott's Aruba Surf Club, responded to this review, 12 December 2013
We are thrilled you chose Marriott’s Aruba Surf Club for your honeymoon! Our team is glad to hear you had an excellent time and appreciate your kinds words for Sandra. We will be sure to share this with her manager so she may be recognized for a job well done. Please visit us again soon and congratulations!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott's Aruba Surf Club

Property: Marriott's Aruba Surf Club
Address: 103 LG Smith Boulevard, Palm - Eagle Beach, Aruba
Region: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 On the Beach Hotel in Palm - Eagle Beach
#14 Family Hotel in Palm - Eagle Beach
#18 Romantic Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Marriott's Aruba Surf Club 3.5*
Number of rooms: 450
Reservation Options:
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Also Known As:
Marriott`s Aruba Surf Club Hotel Palm/Eagle Beach
Marriotts Palm Eagle Beach
Marriotts Aruba Surf Hotel
Marriott Aruba Surf Club
Marriotts Aruba Surf Club
Aruba Surf Club
Marriott Palm/Eagle Beach
Marriott Surf Club Aruba
Marriott's Aruba Surf Club Palm - Eagle Beach

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