After leaving the Hyatt Regency because of lukewarm water, we ran to the Ritz! We were greeted and almost wined & dined as we were inquiring about a room here. Everyone bent over backwards to get our business! The rooms were in pristine condition as compared to the Hyatt. The people who work @ the Ritz were wonderful. Front desk, bellstaff, restaurants were so so good! Housekeeping and Laundry were a different story! It turns out these people aren't from Aruba but Columbian people & they could not even begin to speak broken english. We wanted to have some clothes of ours laundered and drycleaned. I placed my items in one bag, my husband's in another. On his bag, the jeans & shirt were to be laundered & pressed. Mine were to be drycleaned, which I wrote on the slip, dryclean only. My jeans which have spandex in them (from Nordstroms) and will shrink if washed & dryed! They came back with both of the bags hung in our closet (after 2 days) and they had both been laundered. The head of laundry came up and understood the situation and took them back and drycleaned them and had my husband's shirt pressed but need I say, this took another 2 days and they already wrecked my jeans by washing them in the 1st place. They didn't clean the bathroom very well, had to ask the head of housekeeping over and over again for more towels and then in the end, one of my chargers was stolen from our room. The restaurants were wonderful, food and service were impeccable and they were always checking on us and they did an excellent job in this area. The bar in the lobby was fabulous too. They have 2 pools at The Ritz, one for adults and one for families which is quite nice if you don't have kids with you. In July the wind at the beach was quite windy and this makes for a very strong sand blast in your face! Not fun at all. We got a cabana @ the beach 2 days here and the first day we had to move as the winds were so strong that you got blasted by the sand in your $75.00 cabana. They did move us to a cabana at the pool near the family pool and the staff was very attentive! The 2nd day they barely came over but once when they wanted us to sign the credit card voucher. So, if you are going to Aruba, stay here, but beware of the things I mentioned as they were not a plus! This hotel is so very new & most of the people were good just a few hiccups but when you are on vacation and are spending this kind of money and traveling so far, you want everything to be perfect, and it wasn't!
- Official Description (provided by the hotel):
- The Ritz-Carlton, Aruba's 320 stylish guestrooms, including 55 suites, all boast private balconies with sweeping views of the Caribbean Sea and design elements that blends the island's relaxed aesthetic with incomparable Ritz-Carlton character. Two Ritz-Carlton suites deliver panoramic oceanfront views with outdoor showers, while the expansive Club Lounge sits atop the building on the seventh floor with 34 rooms and an endless array of cuisine, beverages and personal service throughout the day to a backdrop of Aruba's extraordinary seascape framed by floor to ceiling glass windows. For an unrivalled retreat of relaxation and pampering, The Ritz-Carlton Spa will be the largest on the island revealing a 15,000 square foot tranquil oasis complemented by 13 intimate treatment rooms, salon, boutique and a variety of naturally-influenced indigenous services. Signature island-inspired treatments incorporate the natural elements of Sky, Water, Earth and Fire, infused with locally grown ingredients native to the island of aloe, coconut and cactus, all enhanced by the healing components of herbs and rich earth minerals. The hotel's culinary offerings display a selection of four savory fine dining experiences that reflect Aruba's oceanfront backdrop coupled with authentic dishes and rich flavors. Madero Argentinian Grill features an assortment of specialty cocktails, light bites and poolside seating overlooking the Caribbean Sea. Solanio offers an all-day trattoria with outdoor terrace seating or dramatic open-air kitchen views, Les Crustaces pays homage to impeccably prepared seafood in a fine dining setting, while hand-crafted cocktails and flavorful small bites are presented at Divi Bar & Lounge, the resort's lobby lounge bar named for Aruba's wind swept Divi Divi trees unique to Oranjestad and the island. The Ritz-Carlton, Aruba introduces exceptional meeting, corporate retreat, and special event space with a selection of indoor and outdoor venues, including a 7,500 square foot ballroom divisible into three salons, three meeting rooms and a selection of outdoor locations, including poolside decks, manicured lawns and a beachside reception area. The beach resort also features a 24-hour 15,000 square foot vibrant casino in an island paradise paired with an assortment of casino games ranging from traditional table favorites to over 300 slot machines. ... more less
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- Also Known As:
- The Ritz-Carlton, Aruba Palm - Eagle Beach