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“Would recommend, but.....”
Review of Rosedon Hotel

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Rosedon Hotel
Ranked #2 of 3 Hotels in Hamilton
Certificate of Excellence
GreenLeadersSilver level
London
Level 5 Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Would recommend, but.....”
Reviewed 1 February 2014

I feel guilty about being critical of this hotel as it has a lot going for it and would have liked to give it five stars. Visting Bermuda in the future, I would probably choose to stay again as opposed to the competition, which we also snooped around. The staff are lovely and very accommodating and the setting is very pretty. The walk to the centre of Hamilton is easy and many of the better restaurants are that side of town. My hesitations are two-fold. My bed was extremely soft and by the fifth night, my partner and I both had progressively sore backs in the morning. Secondly, I began to become irritated with the breakfast routine: the cluttered trays with unnecessary duplication of breakfast articles, leaving a wake of debris around the floor as I didn't know where to place discarded items; the pre-determined "here's one I prepared earlier" breakfast choice was inevitably tepid by the time it reached my room. With order omissions and delays in further delivery, I chose eventually to breakfast in the main house to at least have a chance of a hot meal. Whoever dreamt up this concept needs to think again. Sorry to be picky (I know that you value your tripadvisor feedback and rating) but I started the day feeling out of sorts by your two shortfalls.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank wattsontoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, 5 August 2014
Thank you for taking the time to give us such frank feedback. We are happy you choose us over the competition and look forward to hearing back from you personally to ensure we have upgraded the bed. It is important to get a good nights sleep while on holiday.

We have also taken out time to retrain our staff with our breakfast service, with the aim of ensuring, our guests get exactly what they order.

This review has helped to reinforce to us the importance of getting our guests day started, with a delicious flawless breakfast.

We hope to welcome you back to see our improvements in this area.

Kind Regards,
Muriel Richardson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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530 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Houston, Renfrewshire, Scotland
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 31 January 2014

We've just booked our 11th two weeks at the Rosedon for October 2014. Last October's trip was the best yet! We cannot praise the Rosedon highly enough. We have made so many friends from all over the world and amongst the staff. The hotel and garden are as beautiful in reality as they appear on the web-site. The friendly staff do their utmost to ensure that you have a wonderful stay. It's position, 5 minutes from the centre of Hamilton, gives easy access to everywhere on the island and a great choice of restaurants for dining in the evening. I cannot see us going anywhere else in October until we're too old to make the journey from Scotland!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank JoanandJames35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, 5 August 2014
The pleasure was truly ours to be able to welcome you back yet another year at Rosedon!
We keep aiming to make the return trip better than the last one. Looks like we have succeeded again with you two.
Thank you so much for your loyalty to Rosedon and this wonderful review.

All of us, look forward to welcoming you back.

Warm Regards,
Muriel Richardson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Key West, Florida
Level 6 Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 16 January 2014

I have had the fortune (or misfortune) to stay at several properties in Bermuda, I cannot begin to convey how all others are in the shadows in comparison to the Rosedon. It is a place you can look forward to returning to each night, it is a place that welcomes you every time you enter. The staff is a portrayal of the excellent family owned management. I am welcomed by name (even on my second stay) I feel that my business is welcomed and appreciated. The hotel is beautiful, a grand elegant old mansion. Having stayed that the Hamilton Fairmont Princess, the Princess absolutely pales in comparison to the Rosedon. The Princess is cold, often unfriendly and you are one of 900 guests to them. The Fairmont name is the primary draw to guests (and a great fitness facility) but it is a tired and worn old lady. The Rosedon takes their time and thinks through each guests needs and anticipates how to make their stay even better. The rooms are large, comfortable and well furnished. There is no cost cutting in their decor or their amenities. The area around the pool is like a little rainforest, pretty amazing. The Rosedon seems to always be looking for ways to enhance their guest experience, The Tuesday night Rum Swizzle is such a delight. You have the opportunity to meet other guests and Bermudians, hear stories and listen to Stan and his music. If your on vacation, they offer high tea in the afternoon. It is not a full service hotel by way of a place to have dinner or a fitness facility which I do greatly miss as a single female traveler. If there were a small fitness facility with a couple of treadmills and a place to get dinner or have it delivered without going out at night, often in the rain, there would be no other competition on the island or at least in Hamilton.

Everyone should know, their breakfast is beyond compare, virtually anything you want within reason, served anywhere you want, the fabulous front porch, poolside, in the parlor or in your own room. A beautiful tray of food on glass serving dishes, silver/chrome covers and pitchers and a gazette presented to you with the meal. This is the only place I have stayed that puts this much care and weight in making their guest experience a step above.

While the absence of a fitness facility and dinner sounds negative, it is simply a personal observation. The only negative to this hotel are the steps…there are lots of them (outside) so just be aware. Your bags get heavy and awkward navigating so many.

Thank you to the staff and management for making every stay at this wonderful hotel better than than the last.

  • Stayed December 2013, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
7 Thank TemptingTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, 5 August 2014
Thank you for this amazing review. With your wealth of experience with other hotels in Bermuda, we are proud to be one of your favorites.

We truly do put a lot of time and effort into trying to anticipate our guests needs. Our goal is not just to meet expectations, but exceed them. Rosedon is loaded with lots of 'little touches' that help us stay a 'step above'.

We hope to welcome you back one day and will continue to work on enhancing our guests experience.

Kind Regards,
Muriel Richardson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winter Park, Florida
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 January 2014

I stayed at the Rosedon for 3 days (Jan 7 to 10, 2014) and am writing this review the next day. As a regular international traveler, the Hotel staff and the Owners are one of the best that I have met. They are extremely friendly, warm, and ensure that your stay with them is a memorable one.

I had the pleasure to meet with Richard (one of the Owners), Darlene (used to be an employee till 2010) continues to be a part of the team as a weekly Hostess at the 'Hot and Cold Treats with Rum Punch for the guests, the local musicians, the Manager, and Chris (the best guest caretaker and server).

My stay at the Rosedon was so comfortable, it felt like I am at home. This feeling is what I would recommend that you and your loved ones also witness and enjoy by staying at the Rosedon on your next trip to Bermuda. The Hotel is minutes away from the shopping area, City Hall, Downtown Hamilton, Restaurants, and Night Life.

I assure you that you shall not regret the decision to stay at the Rosedon. Happy New Year.

Mukesh Joshi, P.E.
Winter Park, Florida

Room Tip: All rooms are great. Suggest for the Elders to stay on the ground floor closer to the reception and...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mukesh J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, 5 August 2014
Thank you for this wonderful review!

It was a pleasure to meet you and have you as a guest.

We are thrilled that your business trip was made so comfortable as a result of your stay with us.

We look forward to welcoming you back one day.

Kind Regards,
Muriel Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 January 2014

Hotel was a great surprise. The receptionist Olga, was a plethora of knowledge, very welcoming and always remembered your name. All her recommendations were spot on.
When shown to the room, Gerald made sure you felt welcomed and the room was ready. Since there was trouble with the TV, he had a technician come and troubleshoot the problem which resulted in a cabe box replacement.
During the afternoon high tea, the owner stopped to welcome the guest, and give suggestions to help you,enjoy their beautiful island more. The hotel is a refreshing trip into Bermuda of the past.
Cannot say enough about the grounds, staff, and location.
What a way to make my wife's birthday trip extra special. I made many points.

Room Tip: Overlooking the pool is a beautiful view. Breakfast on the porch was special.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
4 Thank Lee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, 5 August 2014
Thank you for this wonderful review. We are delighted that we exceeded your expectations
.
Olga and Gerald beautifully epitomise our uniquely Bermudian staff. It truly is a joy for us to welcome and eagerly assist our guests.

We are happy that this special celebration was such a success. Looking forward to welcoming you back one day.

Kind Regards,
Muriel Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 January 2014

The staff at the Rosedon turned our family vacation from a nightmare to a wonderful experience when the graciously took us in at the last moment when we booked at the wrong hotel. Jennifer and all the staff at the Rosedon are amazing. Can't thank you enough!

Room Tip: Breakfast and afternoon tea are a wonderful treat.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Judy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, 15 January 2014
Thank you for writing this positive review. We are honored to have been able to accomodate your family last minute, thereby ensuring you had a wonderful time in Bermuda. Jennifer is truly a Gem. Last year she won the VIP Excellence Award as " Young Person with the Most Promise" in our Hospitality industry. She does a fantastic job in ensuring all our guests are well taken care of.

We hope to have you visit us again one day.

Warm Regards,
Muriel Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 December 2013

I stayed here for 2 nights for business. What a nice property. Very quiet, clean, and the service and staff were great. Very good included breakfast served in your room, on the terrace, or by the pool. There was a daily special but you could get other items if you didn't want what they were serving. The Rosedon is very close to town, only a 5-10 minute walk with many restaurants and shops. I will definitely stay here when I come back.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank PADrew_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TinyBermuda, General Manager at Rosedon Hotel, responded to this review, 31 December 2013
Thank you for this positive review. We are happy that your busiiness trip afforded you the opportunity to stay with us. Pleased to learn that you loved our breakfast service and options.

We look forward to welcoming you back on your next trip to Bermuda.

Kind Regards,
Muriel Richardson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rosedon Hotel

Property: Rosedon Hotel
Address: 61 Pitts Bay Road | Bermuda, Hamilton HM AX, Bermuda
Phone Number:
Region: Caribbean > Bermuda > Pembroke Parish > Hamilton
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Hamilton
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Rosedon Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Built in 1906, Rosedon Hotel is a charming, intimate, Bermudian boutique hotel, centrally located within walking distance of our main city, Hamilton. The main house is surrounded by lush tropical gardens with heated swimming pool and fountains offers a quiet place to relax. Each room features it’s own covered porch and private sitting area to take in the view. Rosedon renovated the entire main house inside and out in early 2017 and introduced a new restaurant called ‘Huckleberry’; a nod to Mark Twain. Some of our Hotel amenities include ‘Triple Filtered’ in room drinking water, a heated outdoor swimming pool, traditional afternoon tea and a Bermuda Rum Swizzle party every Tuesday evening by the pool. Guests are also offered daily transportation and access to a pink sand beach located on the South Shore. Our Rooms are individually decorated with European fabrics and feature different furniture and bed sizes. Some of our rooms feature baths while others have showers. We are also committed to being environmentally conscious through solar hot water, LED lights inside and out, waste reduction and recycling. Breakfast, lunch and dinner is available in our new restaurant ‘Huckleberry’, located in the main house and front porch. Room service is also available, served to the room, patio / balcony or at Pool side. Rosedon has an excellent reputation with a strong repeat guest following. Choose to get the ‘real feel’ of Bermuda by being spoiled by our long serving Bermudian staff. A uniquely Bermudian Hotel that offers a uniquely Bermudian experience! ... more   less 
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Also Known As:
Rosedon Hotel Hamilton
Rosedon Hotel Bermuda/Hamilton

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