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“Pricey, but worth every cent” 5 of 5 bubbles
Review of Royal Palms Hotel

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Royal Palms Hotel
Ranked #2 of 3 Hotels in Hamilton
Certificate of Excellence
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Pricey, but worth every cent”
5 of 5 bubbles Reviewed 7 April 2014

Very pleasant stay in an outstanding small hotel.

The good things:
Booking handled promptly, efficiently and courteously.
Very clean, pleasant and helpful staff, beautiful well maintained grounds.
Helpful reception staff. They certainly went that extra mile to help us.
Tea/coffee available all day in the lounge (and tea-maker in room)
Only 7 minutes walk to downtown Hamilton if you want to eat out.
Outstanding restaurant, one of the best in Hamilton.
The bad things:
We did find the continental breakfast a bit uninspiring. Same things
every day.

We will visit Royal Palms again. We thoroughly recommend it.

Room Tip: We preferred upstairs
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank SteveHHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalbermuda, Manager at Royal Palms Hotel, responded to this review, 14 April 2014
Dear SteveHHH,

Thank you for taking the time to write your review. We're so pleased you found all our staff to be helpful and courteous.
I'm sorry you found our breakfast uninspiring but we feel we offer a wide variety of items especially for a continental breakfast, which allows one to have something different each day. I would certainly welcome any recommendations you may have.
Thank you for recommending us, and we look forward to welcoming you back.

Kind regards,
Theresa Harney-Zuill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

772 reviews from our community

Traveller rating
    674
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    13
    7
    2
See reviews for
102
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Alexandria, Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 April 2014

Royal Palms is a fantastic place to stay on Bermuda. We enjoyed our breakfasts, "Happy Hour" wine and snacks, and the restaurant fare was delicious. For us, the proximity to downtown Hamilton was also a bonus, since we could prevent wasting time catching a bus or taxi back and forth to the bus terminal from one of the outer-lying hotels, which would have limited our fun. The front desk was helpful when we asked for help booking a couple of things on the island, although most of our tours were booked ahead of time. Overall, a peaceful and lovely spot to vacation.

Room Tip: An upgrade was nice for us, with the microwave, toaster, frig, etc. to keep our water and few leftov...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Jen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalbermuda, Manager at Royal Palms Hotel, responded to this review, 14 April 2014
Dear Jen J,

'Wine hour' is our guests favorite time of the day to relax and unwind. We're so glad you enjoyed it.
Thanks for your review.

Kind regards,
Theresa Harney-Zuill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Intervale
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 2 April 2014

We stayed here for four night to get away from winter in NH. It was a wonderful stay. The hotel staff was very friendly and courteous. They readily helped with area information, dinner reservations, and taxis. We had a deluxe mini-suite and the room was spacious, clean, and comfortable. The hotel grounds are beautifully landscaped with chairs conveniently placed in the gardens. It's an easy walk into Hamilton for shopping. We will definitely stay here again the next time we are in Bermuda.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank cmoreskier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalbermuda, Manager at Royal Palms Hotel, responded to this review, 14 April 2014
Dear cmoreskier,

Thank you for your kind review. We're so pleased to hear you appreciated our spacious mini suites. We have a great team of housekeepers that do an awesome job as well as gardeners who keep the garden looking beautiful. We love the photo that you took of our front entrance! Would you mind if we use it?
It makes us so happy that you want to return and we certainly look forward to it.

Kind regards,
Theresa Harney-Zuill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Havre de Grace, Maryland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

This beautifully maintained priority was a total pleasure! The staff were very friendly and helpful. The rooms are clean, well decorated and comfortable. The gardens are lovely and all the public areas are phenomenal. It is like staying in someone's lovely old mansion with your own staff. The location, right near Hamilton, is perfect for exploring the island and accessible to buses, ferry and downtown - but you feel like you are in a quiet oasis.

This inn is absolutely worth a visit and I would stay there again on the next trip to Bermda!

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank samingo43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalbermuda, Manager at Royal Palms Hotel, responded to this review, 28 March 2014
Dear Samingo43,

Wow, what a great review, thank you so much!

We can't wait to welcome you back.

Kind regards,
Theresa Harney-Zuill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 March 2014

It was my first visit to Bermuda and it could not have been better. The staff were delightful and the rooms were beautifully decorated, well maintained and impeccably clean. The daily buffet breakfast served in the sun room was delicious and offered a nice selection of healthy options. I travelled with four female family members and stayed six nights. I highly recommend the Royal Palms Hotel for visitors looking for gracious hospitality, good food and lovely, tranquil surroundings.

  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank HISKIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalbermuda, Manager at Royal Palms Hotel, responded to this review, 28 March 2014
Dear HISKIT,

Thank you so much for your lovely review. How great that you chose to stay with us on your first visit to the island! We sure hope it won't be your last.

Kind regards,
Theresa Harney-Zuill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey City
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 26 March 2014

Unique Bermuda experience. To be able to stay in one of the elegant rooms, dine in the lovely main house, stroll the perfectly manicured grounds - and then have only a five minute walk to all that the city Hamilton offers- is an experience not to be found anywhere else on the island.
Impeccable, attentive staff. All around ideal experience.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalbermuda, Manager at Royal Palms Hotel, responded to this review, 28 March 2014
Dear Joseph B,

We're so pleased to hear you enjoyed your experience with us. Thank you for your kind words regarding our property and staff.

We look forward to welcoming you back again.

Kind regards,
Theresa Harney-Zuill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City
Level Contributor
208 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 bubbles Reviewed 24 March 2014

Nice property, in Hamilton. Small and personalized service. Rooms were not particularly impressive, could use updating. Also not a waterfront property for those who might be looking for that in Bermuda.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ALRHA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royalbermuda, Manager at Royal Palms Hotel, responded to this review, 28 March 2014
Dear ALRHA,

Thank you so much for your review. We're so pleased you enjoyed our personalized service.

You're absolutely right in that we are not a waterfront property which we don't claim to be. We are located on a residential road just on the outskirts of the City of Hamilton. Our close proximity to the city provides just a short 10-15 minute walk to the bus and ferry terminals where a 10 minute bus ride will get you to the nearest beach.
We're sorry that you weren't impressed with our rooms but certainly understand that we all have different tastes. As we are not a standard chain hotel we take pride in ensuring each room is individually decorated and equipped with modern amenities.

Kind regards,
Theresa Harney-Zuill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Palms Hotel

Property: Royal Palms Hotel
Address: 24 Rosemont Ave, Hamilton HM 06, Bermuda
Phone Number:
Region: Caribbean > Bermuda > Pembroke Parish > Hamilton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Hamilton
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Royal Palms Hotel 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
The elegant Royal Palms Hotel, situated on a tree-lined lane near Hamilton, offers the best of Bermudian hospitality. This quintessential boutique hotel boasts a blend of Colonial and Bermudian architecture in a tranquil garden setting with coral-coloured walls, white shutters and a colonial wraparound porch with comfortable chairs for relaxing.You are graciously welcomed to one of two pink, 19th century manor houses, which are nestled in lush gardens where you may enjoy the sun from lawn chairs or take a dip in the secluded pool. Each of our 32 non smoking rooms is unique, with the same attention to detail extended to each one.Our friendly and professional staff take pleasure in providing personal service from restaurant reservations, to planning your day, to introductions at Bermuda’s world class golf courses. Just ten minutes from the nearest beach, Royal Palms is the perfect central location to access any island spot! Royal Palms is also home to one of the islands best fine dining restaurants, Ascots. There is also the more casual dining option of Just 24 serving dinner on Ascots enclosed patio in a lovely garden setting. ... more   less 
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Also Known As:
Royal Palms Hamilton
Hotel Royal Palms
Royal Palms Hotel Bermuda/Hamilton

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