Upon arrival we were given a room with only one bed, despite specifying weeks before, when booking that we required two. When we asked to change we were told there were no other rooms and that this was an upgrade .... To be told this was an upgrade when we'd specifically asked for something else and now did not have enough bed space for all our guests...was just insulting.
The worst of it was the attitude of two (out of two!) of the front desk staff at the time we checked in. Our air conditioning was not working and the room was extremely hot. We were told, in a rude way, that it could not be fixed and later that "if we didn't like it i should check out immediately"!!! I have never been spoken to so rude in a hotel in my life. when asked for the manager we were also told that "no manager was available... they have left"
I would consider basics like A) enough bed space and B) air conditioning in a hot climate, to be the very basic of things that a hotel should get right... this place got them both wrong and made only half hearted attempts to fix them. I am forgiving enough that if, even if basic things like this go wrong that, if the staff are friendly and accommodating and try their best to fix then, hey i don't mind so much. But this place got these things wrong AND proceeded to be extremely rude and effectively suggest we just leave!
The only sobering thing was that eventually we did get a manager and received some service which i would call just barely adequate (a fan... a rollaway bed and a... discount).
A dissapointment to say the least!
- Official Description (provided by the hotel):
- Built in one of the world's most exclusive locales, the Newstead Belmont Hills is a rare find. With just 60 waterfront suites the Newstead Belmont Hills lavishes you with Bermuda's most coveted commodity: Elbow room. Meanwhile, our highly personal service reminds you that you've truly found your island home. Amenities include an 18-hole golf course, spa, two restaurants, hair salon, business centre, concierge, water shuttle, infinity pool, whirlpool, tennis courts, full kitchen in each suite. ... more less
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- Also Known As:
- Newstead Belmont Hills Paget
- Hotel Newstead Belmont Hills
- Newstead Belmont Hills Hotel Bermuda/Paget Parish