Wanted to post this thank you note after I had written an open letter but trip advisory wouldn't let me post it before a three month period.
I had written a long letter to the manager of the Fairmont Southampton complaining about how my room location over the air conditioning plant and the noise from the air conditioning units had spoiled my vacation. I would like to share the response of the hotel management as well .
That very day I received a letter from Mr. Russell Griffith the Fairmont Gold Manager and for our last night we were given the choice to move to one of their beautiful penthouse suites and also a complimentary spa access pass for the whole family.
This came as a very nice surprise, My objective in written the letter to the management was to just let them know that I had not enjoyed my vacation at all, the incessant noise produced by the AC plant and my sensitivity to excessive sound had made it an agonizing week.
This gesture by the fairmont staff and manager, at least to me, meant that they genuinely care about their guests and are considerate enough to do what they can to make things better for them.
I know that the bulk of my vacation wasn't as I had planned but I am thankful to Fairmont for trying to ameliorate the situation as much as they could.
So Thank you to all the staff at the Fairmont Southampton for being not only very professional but also good/caring human beings as well.
In the end at the expense of sounding ungrateful I must say that even in the penthouse you could hear a buzz coming from something down below, which kept me wondering how all the dignitaries who had stayed the night in that beautifully set suite enjoyed the sounds of silence.
- Official Description (provided by the hotel):
- The Fairmont Southampton, Bermuda is a luxury resort perched on Bermuda's stunning south shore with miles of pink sand beaches. Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, this hotel is perfect for getaways year-round. Sitting on nearly 100 gorgeous acres dotted with lush bougainvillea and towering coconut palms, The Fairmont Southampton is Bermuda's largest full-service luxury beach resort boasting 593 rooms and 6 floors with amazing views of ocean and sound. Unparalleled amenities are offered throughout the property. Spend your days relaxing at the resort pool, or pull up a chaise lounge at the sprawling private oceanfront beach club with Dive Centre, 11 tennis courts, jet ski rentals, and more. Unwind in the luxurious Willow Stream Spa with indoor spa pool & fitness facility, or tee off at the Turtle Hill Golf Club, an award-winning 18-hole par-three championship golf course. The Fairmont Southampton has dining covered for even the most discerning palates with an impressive range of restaurant options. Family-friendly, the hotel offers a kids camp for day & evening. Free round-trip ferry service is available to the Fairmont Hamilton Princess, located in the island's downtown district. Guest rooms feature AC, 42" flat screen TV with multimedia panel, spacious work desk, 2 telephones with voicemail, dataport, Keurig coffeemaker, tea kettle, mini bar, large walk-in closet, iron & ironing board, personal digital safe, private bathroom, hairdryer & bathrobes, and WiFi Internet access is available (fee). The Fairmont Southampton is a AAA Four-Diamond award-winning resort. The Turtle Hill Golf Club was named one of the top 5 par-3 courses in the world by Golf Magazine. The Willow Stream Spa won the 2012 Conde Nast Readers Choice Award for best hotel spa in the Caribbean. In 2012, Conde Nast called The Fairmont Southampton one of the top hotels in the Atlantic & one of the best golf hotels in the world. ... more less
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- Also Known As:
- The Fairmont Southampton Hotel Southampton
- Fairmont Southampton Bermuda/Southampton Parish
- Southampton Princess Bermuda
- Southampton Fairmont