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“An Absolute DELIGHT”

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Fairmont Southampton
Certificate of Excellence
NYC
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“An Absolute DELIGHT”
5 of 5 bubbles Reviewed 16 May 2014

Had a fab four days in Bermuda at this exquisite Oceanside(across the street) resort ..Superb service , very good restaurants and well located. Certainly worth a bit extra for a room on the ocean side. Very enjoyable boat ride to Hamilton. Would most definitely return.

Room Tip: Go ocean side
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MRJILLY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,689 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (972)
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English first
Lyndon, Vermont
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

while not inexpensive we felt we got a great experience for our money. Everything was exquisite. i can not sy enough ggo about the hotel , its staff nd the people of Bermuda. Can't wait to return-can't be soon enough!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank cpd57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

This Southampton is a very classy hotel. Absolutely loved our room as we were lucky to get a great view. The beach is a short shuttle bus ride away and offers several cabanas on the lovely pink sand. Access to the public beach is available through a gate on the right. It is a must see with spectacular coves and rock formations. The ferry ride to Hamilton is also very nice although I personally thought that the stores in the hotel were better than those in the town for quality items. Only wish that I had time to enjoy the spa.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kdhl100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this review, 20 May 2014
Thank you for your kind words about your recent stay, I am glad you enjoyed your room, view & the beaches! Next time you visit, definitely add the Spa to your list, it's totally worth a visit!

Thanks again for the review & we look forward to hosting you again soon.

Best,
Carlita Lodge
Marketing & Communications Manager
The Fairmont Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mount Holly, North Carolina, United States
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

The wife and I stayed 6 nights as this hotel and it is beautiful! The staff is very friendly, very professional. They are doing a LOT of things VERY well. The beach club is awesome....a private beach...very well done. The rooms were very nice...the views were great. We enjoyed the pool and hot tub.

The only downer is the EXTREMELY excessive food prices. $15 for a cheeseburger....$4 for a soda....$31 for a breakfast buffet!!! The other surprise to be aware of....we knew the room rates were high...we didn't expect another $70 per night to be tacked on in gratuities, taxes, and fees. Beware. ($70X 6 is another $420)....budget that in if you go.

As for Bermuda...transportation on the island is a challenge. Cabs are expensive, scooters are available if you dare. We rode the city buses....eh...not great. Getting around is not easy.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this review, 19 May 2014
Thank you, Jason P, for sharing about you & your wife's week in sunny Bermuda. I am glad you found the hotel & beach to be beautiful and the staff friendly & helpful.

The prices of the food reflect the reality of operating a business in a remote island destination where most food must be imported from overseas. We do try to offer a range of dining experiences to accommodate a variety of price-points, and our offerings are consistent with other outlets in Bermuda.

Room rates are quoted exclusive of taxes, gratuities, & resort levy, which is clearly explained on our website. I am not sure of what method you booked by, but I am sincerely sorry that you were not made aware of the additional charges. Resort Levy is $11 USD per person, per day, gratuities range based on room type from $10.20 - $20.20 per person, per-day, & taxes are at 9.75%.

I am disappointed to hear you found getting around Bermuda to be difficult. Our complimentary ferry is a great way to get into Hamilton. Buses run on 2 routes past the hotel every 15-20 minutes during the day heading towards Dockyard or Hamilton. Taxis and scooter rentals are also options.

Thank you again for your feedback.

Best,
Carlita Lodge
Marketing & Communications Manager
The Fairmont Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hingham, Massachusetts
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

My stay last week was exceptional. The staff was extremely friendly and always helpful. My room was large, nicely furnished, clean, and comfortable. The staff was very attentive and always greet guests promptly and with a smile - and this was without exception. I have no complaints and can't wait to return!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GP O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dover
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 May 2014

2 days here was not nearly enough, but what a great place for R and R. The food in their restaurants were super. High Tea was a great relaxing experience
The free ferry to Hamilton was another added benefit. Te trolley to get to the beach was always available

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Claudia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Briarcliff Manor, New York, United States
Level Contributor
198 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

I was here for a conference and this is a beautiful property (although a little dated). We were on the Gold level where the concierage people were extremely attentive and helpful. They had balloons and a cake for our daughter who turned 16 on Sunday. The breakfast on that level which was included was very good. Our room was a little small but had a nice bathroom and terrace. Food at this property was very good. Service outside the Gold area was good enough but not great. Very slow when there are a lot of people. At the pool restaurant service was very slow and even though it was adjacent to a regular restaurant they gave us plastic utensils. Whether at the beach club or the pool a lot of the staff just seemed to stand around a lot and were not particularly helpful. Tips are included in the check so maybe there is less incentive to extend themselves.

One drawback is that to get to the small beach area you have to take a bus and it can take a long time to get one there or back. For a conference this was a very nice place and overall they did a very nice job. I don't know that I would come for a family vacation here but it is worth trying.

Room Tip: Go for the Gold Floor
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank FredSiegel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this review, 19 May 2014
Thank you FredSiegel, for taking the time to review your recent visit. I am glad you found that Fairmont Gold provided unparalelled service and were able to surprise & delight your daughter on her birthday! All of our rooms are the same size at 450 sq. ft (apart from suites & specialty rooms, which are larger).

I am glad you enjoyed the dining at the property. To answer your query about the utensils at the pool - only plastic dishware, glasses & cutlery are used pool-side to avoid any dangerous situations with broken items and bare feet or the pool water. Your comments about the beach & pool staff standing around are concerning to me, and I apologize sincerely if you did not receive the service appropriate from Fairmont staff. I have sent this over to our Operations team to review. Our shuttles to the beach run regularly every few minutes, but I apologize if the ride was long during any of your visits down or back up.

Thank you again for sharing the details of your recent stay, I hope you and your family does considering coming back to vacation with us in the future.

Warm Regards,
Carlita Lodge
Marketing & Communications Manager
The Fairmont Southampton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Southampton

Property: Fairmont Southampton
Address: 101 South Shore Road, SN 02, Bermuda
Phone Number:
Region: Caribbean > Bermuda > Southampton Parish
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Southampton Parish
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Fairmont Southampton 4.5*
Number of rooms: 593
Official Description (provided by the hotel):
The Fairmont Southampton, Bermuda is a luxury resort perched on Bermuda's stunning south shore with miles of pink sand beaches. Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, this hotel is perfect for getaways year-round. Sitting on nearly 100 gorgeous acres dotted with lush bougainvillea and towering coconut palms, The Fairmont Southampton is Bermuda's largest full-service luxury beach resort boasting 593 rooms and 6 floors with amazing views of ocean and sound. Unparalleled amenities are offered throughout the property. Spend your days relaxing at the resort pool, or pull up a chaise lounge at the sprawling private oceanfront beach club with Dive Centre, 11 tennis courts, jet ski rentals, and more. Unwind in the luxurious Willow Stream Spa with indoor spa pool & fitness facility, or tee off at the Turtle Hill Golf Club, an award-winning 18-hole par-three championship golf course. The Fairmont Southampton has dining covered for even the most discerning palates with an impressive range of restaurant options. Family-friendly, the hotel offers a kids camp for day & evening. Free round-trip ferry service is available to the Fairmont Hamilton Princess, located in the island's downtown district. Guest rooms feature AC, 42" flat screen TV with multimedia panel, spacious work desk, 2 telephones with voicemail, dataport, Keurig coffeemaker, tea kettle, mini bar, large walk-in closet, iron & ironing board, personal digital safe, private bathroom, hairdryer & bathrobes, and WiFi Internet access is available (fee). The Fairmont Southampton is a AAA Four-Diamond award-winning resort. The Turtle Hill Golf Club was named one of the top 5 par-3 courses in the world by Golf Magazine. The Willow Stream Spa won the 2012 Conde Nast Readers Choice Award for best hotel spa in the Caribbean. In 2012, Conde Nast called The Fairmont Southampton one of the top hotels in the Atlantic & one of the best golf hotels in the world. ... more   less 
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Also Known As:
The Fairmont Southampton Hotel Southampton
Fairmont Southampton Bermuda/Southampton Parish
Southampton Princess Bermuda
Southampton Fairmont

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