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Fairmont Southampton
Certificate of Excellence
Reviewed 4 June 2014

if you want honesty,friendly people,the best service,the best food, the best rooms and all the ammenities you can dream of...you have found the right place! I would suggest staying on the gold level you will feel like a king!

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Vincent P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,210 - 2,216 of 4,015 reviews

Reviewed 4 June 2014

We had a very nice long weekend at the Fairmont South Hampton. The rooms are well appointed and spacious.The staff are all knowledgeable and friendly with the exception of one older lady in concierge that was a bit abrupt and dismissive. We enjoyed the ferry ride over to the their sister property, The Fairmont Hamilton, but wish the ferry ran at least every hour, there are big time gaps. The shuttle buses that run along the grounds of the property were great and there is never a long wait for one. Would definitely visit again.

Room Tip: If you can go for the Gold Floor rooms.
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  • Stayed: May 2014, travelled with family
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Thank LEELEE0421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this reviewResponded 22 September 2014

Thank you for sharing about your visit at the Fairmont Southampton. I'm glad that largely the staff were friendly and helpful, but apologize that you found one member of the concierge team to be abrupt, I have sent along your review to the leader of that department to review. I am glad you found the shuttle and ferry services convenient.

Thank you so much for your review, and we look forward to welcoming you back to Bermuda again soon!

Sincerely,
Carlita Lodge
Marketing & Communications Manager
The Fairmont Southampton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

The perfect stay in Bermuda! We always stay at the Fairmont South Hampton when traveling to Bermuda and would highly recommend the Gold Floor to our friends and family. Waterlot has the best steaks on the Island!

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

My husband and I and the 3 kids (3,6,7) along with both sets of parents went here for a weeks break in May half term. We had a great time. All the staff were super helpful and friendly, they made the stay super special. They even let us keep the hotel room till 5pm at no extra charge as we had a late flight. I would say that the rooms could probably do with a face lift but were still nice - just nit quite up to the usual Fairmont standard.

There is a complimentary boat between the Hamilton and the Southampton with was a lovely added bonus. The complementary buses to the beach and dockside were so frequent, we rarely waited more than 5 minutes. The whole holiday was made so easy by the hotel and its staff.

We ate at Wickets (by the pool), mainly burgers but very nice food, also ate at the beach bar which was not as good but handy for lunch. Jasmine was a casual dining experience but lovely food and of course service.

There is a supermarket you can get to either by taxi or you can get the bus down to the dock side and take a 10 minute walk. Everything in bermuda is expensive but it is a lovely place to visit and has AMAZING beaches!

  • Stayed: May 2014, travelled with family
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Thank 2kidsstilltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

We stayed here for four nights for our honeymoon in September 2012 and is was fantastic. Loved the old time luxury feel of the resort. If you can afford it stay on the gold floor, we felt so special.

The beach was great and a trolley takes you right to it before you are escorted to your chairs. It was never over crowded. The location is great and you can walk next door to many beaches and endless coves that are so fun to explore.

At night my husband and I enjoyed listening to live music at the bar. We are not club people and this was just our speed.

We have been to A LOT of other islands and bermuda wins hands down. It is so clean and safe you can explore on your own. Almost feels like you are stepping back in time.

I can't wait to go back sometime in the near future. Perhaps for an anniversary?

Room Tip: Gold floor rooms were worth it. The rooms are not super up to date but are very clean and you will g...
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  • Stayed: September 2013, travelled as a couple
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1  Thank jhuff0915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

I spent three nights at the Fairmont Southampton for a conference in early May and enjoyed my time there. Pluses: the staff is really outstanding, friendly and helpful; the private beach is not large but is a short shuttle ride from the hotel and is well staffed and set up for comfort; the food overall is excellent at the various restaurants and at the bar; and the location is great, elevated above the surrounding area with views in either direction. Negatives: none of significance--the common areas of the hotel are beautiful but the room decoration is nothing special, comfortable, though, and who wants to stay in your room in Bermuda anyway? The balcony more than made up for the room.

I especially liked the Ocean Club restaurant at the beach. As good as the view there was, the food was even better and the service outstanding. Try their version of a mojito.

Should I return to Bermuda, I know where I'll be staying. Highly recommended.

  • Stayed: May 2014, travelled on business
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Thank CPTVSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

I was just here and I must warm people to keep away.

From the start, the line to check in was as long an airport check in. After 20 minutes they finally gave us our room key, rudely. The room was nice (mini suite) however outdated and smelled. It was definitely not worth the price.

The beach was beautiful, but there were no freebies. You would think that after paying $500+ a night there would be something, but no. And there was at least $80 in extra charges for the management!? I asked for a mini fridge and was emailed that it would be waiting for us, of course it was not. They then charged us $25 for using the mini fridge that was already there!

Room service rudely awoke us at 8,9 and 10 am. They're always trying to restock the minibar and check what you took.

Overall, I would not suggest this place...

  • Stayed: May 2014
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3  Thank dan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlita L, Marketing & Communications Manager at Fairmont Southampton, responded to this reviewResponded 7 July 2014

Dear dan c,

Thank you for taking the time to share your opinions on TripAdvisor. I’d like to apologize that you did not have an enjoyable experience. Most of our guests do fly in at the same time, and while our front desk team does try to provide a quick and friendly check-in experience, I am disappointed to hear that was not the case. I am sending on this feedback to their team to review.

I am glad to hear you thought the beach was beautiful. The mini-fridge charge is for the team to unstock the mini-bar of the product and then restock it upon your departure, I am sorry this was not explained to you prior to you seeing the charge. I am not sure if you used the Do Not Disturb tags on your door handle, but I certainly apologise that you felt the housekeeping team continued to disrupt you in the mornings.

Thank you again for your review, I am sorry to hear your stay was such a disappointment, hopefully you will give the destination another shot.

Sincerely,

Carlita Lodge
Marketing & Communications Manager
The Fairmont Southampton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Southampton

Address: 101 South Shore Road, SN 02, Bermuda
Phone Number:
Region: Caribbean > Bermuda > Southampton Parish
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 Hotels in Southampton Parish
Price Range: £187 - £510 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Southampton 4.5*
Number of rooms: 593
Official Description (provided by the hotel):
The Fairmont Southampton, Bermuda is a luxury resort perched on Bermuda's stunning south shore with miles of pink sand beaches. Conveniently located in the mid-Atlantic, less than a two-hour flight from most east coast gateways, this hotel is perfect for getaways year-round. Sitting on nearly 100 gorgeous acres dotted with lush bougainvillea and towering coconut palms, The Fairmont Southampton is Bermuda's largest full-service luxury beach resort boasting 593 rooms and 6 floors with amazing views of ocean and sound. Unparalleled amenities are offered throughout the property. Spend your days relaxing at the resort pool, or pull up a chaise lounge at the sprawling private oceanfront beach club with Dive Centre, 11 tennis courts, jet ski rentals, and more. Unwind in the luxurious Willow Stream Spa with indoor spa pool & fitness facility, or tee off at the Turtle Hill Golf Club, an award-winning 18-hole par-three championship golf course. The Fairmont Southampton has dining covered for even the most discerning palates with an impressive range of restaurant options. Family-friendly, the hotel offers a kids camp for day & evening. Free round-trip ferry service is available to the Fairmont Hamilton Princess, located in the island's downtown district. Guest rooms feature AC, 42" flat screen TV with multimedia panel, spacious work desk, 2 telephones with voicemail, dataport, Keurig coffeemaker, tea kettle, mini bar, large walk-in closet, iron & ironing board, personal digital safe, private bathroom, hairdryer & bathrobes, and WiFi Internet access is available (fee). The Fairmont Southampton is a AAA Four-Diamond award-winning resort. The Turtle Hill Golf Club was named one of the top 5 par-3 courses in the world by Golf Magazine. The Willow Stream Spa won the 2012 Conde Nast Readers Choice Award for best hotel spa in the Caribbean. In 2012, Conde Nast called The Fairmont Southampton one of the top hotels in the Atlantic & one of the best golf hotels in the world. ... more   less 
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Also Known As:
The Fairmont Southampton Hotel Southampton
Fairmont Southampton Bermuda/Southampton Parish
Southampton Princess Bermuda
Southampton Fairmont

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