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“Everything we expected...and more!”
5 of 5 bubbles Review of Pompano Beach Club

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Pompano Beach Club
Certificate of Excellence
Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Everything we expected...and more!”
5 of 5 bubbles Reviewed 7 July 2014

My wife, 20 year old daughter and I just returned from 5 nights at Pompano Beach Resort. Recommended by friends who stay there all the time. Have traveled all over US and Europe and have never met nicer owners, Tom and Larry Lamb...or staff. Tom greeted us when we arrived and immediately made us feel like family. If you don't want people being genuinely friendly to you then don't stay here! We stayed in the Cuda Cottage, room 4 and my sister in law and her family stayed next door in room 3. Rooms were overly large. King bed and a sitting area with a pull out couch. Beautiful large bathroom...unbelievable views of the ocean! Since Cuda Cottage has only 2 rooms it was perfect for 2 families traveling together. Food was excellent...definitely do the MAP plan as you get full breakfast and dinner each day. You don't even need to eat lunch. Not sure why some people complain about the beach. Yes it was small but it was well maintained and the water is to die for! They also offer all kinds of water toys so you will not be bored. We did not feel the need to move off the private beach for 5 days. Tom and Larry hire the absolutely nicest, well behaved and helpful "interns"...college students, most of whom are getting degrees in Hotel Management. Port Royal Golf Course is right next door and they will give you a ride over to the course. All I can say is that we are very picky and I would have a hard time thinking of one thing that wasn't done well. The resort is built on the side of a hill so if you have trouble walking ask for a room closer to the main building. Will definitely be coming back!!

  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
3 Thank Meshanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (342)
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English first
Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

I stayed at Pompano for the first time in June of 2014 and was a bit hesitant. I had always picked the biggest hotel in the area when I traveled because it typically had the best amenities. I have never been to a hotel that could even hold a flame to this staff. It isn't your standard corporate attitude, you truly feel that you are being invited into their home. Larry drove us to the bus stop a couple times before we found out that he was the owner! Where else would that happen? The food, drinks, and beach are amazing. We decided to dine out one night to see the island, and were immediately disappointed that we weren't back at Pompano. It is clear from the beginning that Pompano is the only focus that the owners have. They do not look towards new projects or different businesses, they only look to improve an already amazing property.
If you ever have the chance to go to Bermuda, stay here.

Room Tip: Every room is amazing, but rooms 1 & 2 and situated directly over the boat dock. Lots of stairs...
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  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank Evan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tenafly, New Jersey
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 5 July 2014 via mobile

Just returned from a last minute 4 n getaway to Bermuda - we had stayed at the reefs and loved it but it was sold out as many of the other hi end resorts were. The website does not reflect this property one bit. The rooms are much nicer and the beach is much smaller. Bottom line is if you are looking for a family fun, no frills, intimate relaxed place - this one is great. It needs a major makeover/update to compete w other resorts - but the view - the water and the staff are terrific. George the head waiter was amazing and tried his best to make us happy. One dinner was amazing - one dinner was terrible. Clambake was great! Fitness center was gross and smelled I mildew as did the game room - the spa is one room so not really a spa but the massage service was amazing!
Beds are comfortable and room had a great view. Go for a deluxe near the reception area.
The owners are always on the premise and really love their job however need to really improve some things to keep ppl returning - it's not cheap and there are nicer resorts for the money.
Overall we had a great time - and everyone was friendly and there's nothing like Bermudas water. Definite need some improvements until we go back -

  • Stayed July 2014
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Helpful?
6 Thank Nkuds1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nj usa
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 4 July 2014

We have been to Bermuda 6 or so times. This resort is old and seriously needs work. The room we were assigned was not what we anticipated. They gladly changed our room to another but it was high up on the hill, a long walk down. Even longer going up. Unless you get a ride from hotel staff in a golf cart up the hill which was ok and they never hesitate to help.
The beach was small which would be ok if kept up. Broken table and chair sat thrown against rocks all week. No towels at beach level. Must attain them from pool area. Then carry them back up to bin. Beach bar ran out of certain rums and fruit juices.
Food choices "sound" amazing but being foodies we we're let down. Service was so slow one morning we waited a half hour for them to take our order. And at least another half hour for anything to arrive. Mind you the dining room was not crowded. There is a bird problem in the dining room. They need to fix that too.
While the staff for the most part was friendly, the older woman at the pool bar seemed annoyed to wait on you. The same goes for bartender the very small interior bar in the evening.
The entertainment was mediocre at best.
Will not return.

  • Stayed June 2014, travelled as a couple
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Helpful?
12 Thank Betboop27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLIII, Managing Director at Pompano Beach Club, responded to this review, 10 July 2014
Let me start by saying that we sincerely regret that we did not live up to your expectations. We understand that everyone is entitled to their opinion. It sounds like we may not have been the type of resort you were looking for. To say we are "old and seriously need work" is just not true. Sure we've been around for close to 60 years, however, we continue to make enhancements to our facilities and services every year - something that our numerous repeat guests comment favorably on each time they visit. I could go on and on about the renovations we make to our resort each year, but I'd prefer to let the overwhelming majority of other positive Trip Advisor reviews speak for themselves.

Our private beach may be small at high tide, but, we've got the best swimming area in all of Bermuda (on the incredibly shallow sandbar that sits in front of our beach). Most of our guests are amazed and delighted by this! We groom our beach with a tractor every morning and during the day when necessary - trying to keep it in excellent condition. We apologize if a broken chair or table was not removed from the beach area in a timely manner. Our beach attendants and managers check the beach several times per day . If any debris washes up, we try to remove it as soon as we can. Regarding your disappointment that our beach and pool area towels are not stocked at the beach, everyone should note that we supply a large inventory of towels on our pool deck (which you need to pass by if you are heading down to our beach) and we don't make you sign for them. You can take as many towels as you want and we certainly don't require you to "carry them back to the bin". In fact, most guests leave them lying on their beach chaises and our beach attendants collect them throughout the day. As you know, many big hotels make you sign for towels and usually limit you to one per person. I think our beach & pool towels program is quite "guest friendly" if you ask me! We don't typically stock a wide variety of rums at our beach bar since it was not designed to be a full bar (like those located at our pool and in our main lobby). We always have plenty of fruit juices on hand so hopefully we were able to get you the ones you requested (?).

If you are "foodies" as you say you are, I'm very surprised that you were disappointed in the cuisine we offered. We've received numerous positive feedback regarding the high quality of our cuisine for several years now, however, we understand that your perception is all that really matters. I'm sorry if our two bartenders (who've been with us for over 20 years each) weren't more friendly and attentive to you. I've passed along your comments to them. Our Bermudian entertainers are all very talented - with most of them having performed at our resort for several years. Sorry if you only thought they were "mediocre". Fortunately, we receive a lot of positive feedback about them too.

We know that Trip Advisor gives everyone the chance to speak their minds. I'm just sorry that you were so disappointed in your stay. We take a lot of pride in the service we give and the quality of our facilities. Sorry we let you down.

Tom Lamb
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andover, Massachusetts
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

We're just back from celebrating our 40th anniversary with our first visit to Bermuda in 35 years. Chose Pompano largely based on TripAdvisor reviews, and they exceeded our every expectation. We stayed in a Superior Room that was spacious and immaculately clean. The view of the Atlantic was breathtaking.
We were greeted personally by the owners, shown to our room by one of the many interns from world-class hospitality schools, and seated in the Ocean Grill by an elegant lady who has worked for 42 years with the family that owns Pompano. It seemed that everyone we met had stayed at Pompano several times in the past (the gentleman from Virginia who came with 9 grandchildren in tow probably set the record: he estimated that it was his 25th visit.) Whenever we asked for any thing, large or small, the staff always seemed genuinely happy to be able to be of service. We don't see this quality of guest service anymore in other locales.
Our 6 night stay didn't give us an opportunity to begin to try all of the offerings in the Pompano dining rooms. Every meal was thoughtfully crafted, elegantly presented, and genuinely enjoyable. The only thing missing was pretentiousness. The maitre d's and serving staff made every dining experience special, in a relaxed Bermudian way.
The local song says that "Bermuda is Another World". We found that Pompano Beach Club was Another World within Another World.
Kudos to the Lamb family for maintaining an extraordinary resort, where everyone feels like family . See you again, soon.

Room Tip: We stayed in the Bonita Cottage...spacious, quiet, immaculate, world-class view...
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank bandg_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranston, Rhode Island
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

For those looking for a Bermuda resort, your search has ended. The Pompano Beach Club is the resort of choice. It is one of the few remaining family owned and operated resorts on the island and it shows in the way that you are treated. From the moment that we stepped on the property, the staff was so friendly and engaging, and throughout our stay we were always greeted with a smile and asked if there was anything that could be done to make our visit more enjoyable. I don’t believe that you will find this level of service and engagement at the other “corporate” resorts. The spectacular setting and outstanding facilities only add to the overall experience. The beautiful private beach and sandbar, wonderful rooms with stunning ocean views and superb dining options makes it easy to give Pompano Beach an excellent overall rating and a strong recommendation. We’ll be back again soon!

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
1 Thank FastCycle270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, Vermont
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 June 2014

We just returned from seven nights at the Pompano Beach Club with our family. The setting is gorgeous, with every room facing the turquoise ocean, white sand beach, and swaying palm trees. Staff members are very kind and helpful, Shuttle service is provided to the supermart (open until midnight) nearby, to upper-level buildings, and to the bus stop. Dinners are imaginative and delicious, served on the meal plan in a pleasant dining room overlooking the ocean. Rooms are large, The owners are on-site and personally involved in running the resort. The staff was willing to cooperate with the need for early breakfast and luggage pickup to accommodate our early departure to the airport. Late June weather was hot and high humidity exacerbated our discomfort at midday. While hotel towels and lounge chairs are plentiful by the pool, additional umbrellas would help provide much-needed shade. Internet service is spotty and not available or consistent throughout the resort. Housekeeping twice a day was wonderful, as were the little chocolates we found on our pillows each night. Costs were very high, perhaps because of the week we chose. All in all, we felt cossetted and well cared-for, and enjoyed a relaxing vacation.

Room Tip: Superior rooms in Wahoo are large and nice, with ocean views, but you have to walk up many flights o...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mountaintoppers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pompano Beach Club

Property: Pompano Beach Club
Address: 36 Pompano Beach Road, SB 03, Bermuda
Phone Number:
Region: Caribbean > Bermuda > Southampton Parish
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Southampton Parish
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Pompano Beach Club 4*
Number of rooms: 75
Official Description (provided by the hotel):
This 75 room beachfront resort has been owned and operated by the Lamb family since 1956. It offers extensive recreational facilities, a breathtaking oceanfront setting, gourmet cuisine, spacious oceanview accommodations, a casual, relaxed atmosphere and personalized, caring service, with Bermudian hospitality that is second to none. The resort overlooks Bermuda's southwest coast and attracts lots of honeymooners, families and couples (especially golfers, watersports enthusiasts and those looking for R&R). Come see why so many of their guests return year after year! The owner-managers are hands-on and passionate about the service they give their guests. ... more   less 
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Also Known As:
Pompano Beach Club Hotel Southampton
Pompano Beach Hotel
Pompano Beach Resort
Pompano Beach Club Bermuda/Southampton Parish

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