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The Reefs
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Reviews (1,144)
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All reviewsocean echocliffside roominfinity poolaqua terrapoolside roomla serena spapoint suiteromance packageprivate beachcliff sidecoconuts restaurantafternoon teahot tubjunior suitedinner on the beachour honeymoonbeach staff
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521 - 526 of 1,144 reviews
Reviewed 9 December 2013

This is a longtime favorite for us. If you like quiet beauty and great service, this is the place. There is a private beach, infinity pool, spa, 3 restaurants and lots of pretty places to just sit and take it all in. The views of the turquoise ocean are spectacular. The food is excellent and Coconuts restaurant on the beach is such a nice place for lunch. The Grilled Pear Salad is amazing. The cycle shop is right across the street to rent mopeds and within walking distance is Henry VIII Restaurant as well as a convenience store. Can't wait to go back again!

Room Tip: The Cliffside rooms provide a spectacular ocean view with the sound of the surf hitting the coral reef.
  • Stayed: December 2013, travelled as a couple
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2  Thank Travelin2Anywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

For a 25th anniversary trip, the Reefs were lovely. The location is away from the main tourist parts of the island, but easy bus travel just outside the front door made the rest of the island accessible, while we were able to enjoy staying in a quieter spot.
The staff was very professional and mostly very friendly, as seems to be the general custom in Bermuda. They took the initiative to upgrade our reservation to the Point Suites (perhaps because we had booked off season), which was a lovely accommodation with a large, modern bathroom and beautiful main room with a gorgeous view.
The dining room was also sunny and lovely for breakfast, although when weather permitted (in November we had a few windy, cooler days), breakfasting on the outdoor patio offers another amazing view of the ocean.
For a family with children, I think the pool (while stunningly beautiful) was on the small side. Because of the season, we didn't take advantage of the beach, which looked large and attractive.
Only con for us: WiFi connectivity was weak from our suite

Room Tip: The Point Suites are beautiful for a honeymoon suite. The room and bathroom were both spacious and beautiful, with a stunning view from the balcony and a private hot tub.
  • Stayed: November 2013, travelled as a couple
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Thank ChrisNK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

Our family trip to the Reefs was fabulous. We had our kids (16 and 20) with us and they loved the private pink sand beach!! Just a short walk down the cliffside. There are always lounge chairs and umbrellas available and the staff grooms and cleans the beach each morning to perfection. We all loved snorkeling around the rocks, paddle boarding, kayaking and jumping from the high rocks into the ocean. (and it was all included) So much fun!! Overheard some guests at a restaurant that were staying at the nearby Fairmont Southampton Princess that waited in long lines to catch the shuttle to their beach. Not here!!

We stayed in a 2 bedroom condo and the view was second to none.(has to be one of the very best views on the island) The wall of my bedroom was floor to ceiling windows. I lay in bed every morning watching the longtails float on the breezes out over the waves. The condos are modern and spacious with beautiful kitchens, a glass walled and covered deck area with a private hot tub and the best bathroom ever. You can even open the sliding doors to the bathroom and shower with a view of the ocean before you. Stunning!!! I took tons of pictures of the bathroom for when I get to remodel someday.

The breakfast buffet was wonderful with lots of fresh fruit and the best waffles with seasonal berries and whipped cream. Afternoon tea was also lovely.

The spa was well appointed and my massage with Imani was one of the best I've ever had (and I work in a holistic health center). All of the staff throughout the entire property were friendly and professional. The concierge staff in the condos were extremely helpful in setting up dining reservations, arranging cab service and anything else you could possibly need. All done with a smile!

The only complaint I had was that the music at Coconuts on Saturday night was really loud until 11:30. But that was the only thing.

This establishment is quite pricey but so is everything else on Bermuda. The view and the beach are well worth the price.

Room Tip: Try the sushi at Henry the VIII's restaurant, just a short walk up the road, it is delicious.
  • Stayed: July 2013, travelled with family
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1  Thank Rosie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheReefs-Management, Manager at The Reefs, responded to this reviewResponded 28 November 2013

Dear Rosie T,

We are thrilled that you and your family had a great stay with us for your vacation. One of the main things guest love about us is the warm and friendly service our staff aim to provide to our guests, as well as being able to get right onto the beach in seconds!

Thank you again for staying with us and we hope to see you again in the near future.

Sincerely,
David Dodwell Jr
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013 via mobile

I came on a vacation to visit some family friends from England and we stayed in the reefs. Our room was the size of a rabbits hole in the ground. Wow spending 600 buckaroos for crap. The bed had stains and the floor. The only good thing I could say was Winfield and CAMI CAM best singer on the island. Oh and the reastaurants roystins I think it was called that was a GREASE hole it smelled like the back of mcdonalds. Wow overall SERIOUSLY. Next time I'm going to the princess.

  • Stayed: October 2013
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1  Thank Rates133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheReefs-Management, Manager at The Reefs, responded to this reviewResponded 28 November 2013

Dear Rates133,

I am very sorry to hear of your recent experience with us here at the The Reefs and that it did not meet your expectations. It is very surprising to hear, given our record of guest satisfaction from both our comment cards and from guest reviews on this site. I will pass along your feedback to our departments to investigate and address to ensure we are meeting the expectations of future customers. Royston's is an open kitchen concept, which many of our guests enjoy as they can see and smell the chefs cooking in front of them, so I am sorry that this was not to your liking. But I hope we have the opportunity to see you back at The Reefs sometime in the future.

Sincerely,
David Dodwell Jr
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2013

We spent 5 days and 4 nights in Bermuda at The Reefs. The hotel is in a beautiful location on the ocean and it has a great beach. Our room was ocean front with a nice view from two sides. Staff members from the doormen to office staff to servers were friendly, pleasant, and professional.

Our room was a nice size and the bathroom was modern. We had a wonderful view of the ocean from our room. (Unfortunately our large picture window had a large crack in the lower half.) Turn down service was done daily while we were out for dinner.

We had a buffet breakfast (included in our room rate) each morning in Ocean Echo and we ate dinner (additional cost) in all three restaurants – Ocean Echo, Coconuts, and Royston’s. The food was excellent as were staff members. The view from Coconuts at sunset was outstanding! Afternoon tea is very nice and is also included. We have nothing but compliments for the food and the service…excellent!

We had one issue with our stay, but we did not file a complaint at the time. On our last night at The Reefs, the hotel hosted a wedding that took place on the observation deck and in the Coconuts restaurant. Unfortunately, the music from the wedding reception’s DJ played loudly until midnight and sleep was impossible. Obviously a hotel/resort of this size caters to weddings as a portion of their business, but hotel guests, who are paying a premium rate, should not be neglected in cases such as this.

Room Tip: Ocean front is certainly recommended.
  • Stayed: October 2013, travelled as a couple
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1  Thank FF13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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