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The Reefs
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Reviews (1,148)
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790
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All reviewsocean echocliffside roominfinity poolaqua terrapoolside roomla serena spapoint suiteromance packageprivate beachcliff sidecoconuts restaurantafternoon teahot tubjunior suitedinner on the beachour honeymoonbeach staff
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472 - 477 of 1,148 reviews
Reviewed 14 July 2014

I always feel welcome at The Reefs. The staff, the food, the ambiance, the beach, and the service in all aspects, are always excellent. The owners are always available, and make it very clear that they will do whatever it takes to make your stay enjoyable. The beach is beautiful, and snorkeling is wonderful. What makes The Reefs special is proved by the high number of repeat guests. From the pre-arranged airport transfers, to the friendly and competent staff, you fell like you are part of The Reefs family from the minute you step off the plane in Bermuda. The staff has an uncanny way of remembering and addressing you by name!

Room Tip: You can't go wrong by choosing by your budget. All but the very few cottages by the tennis courts overlook the ocean!
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Syzygycafe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

My wife and I recently returned to The Reefs for our anniversary. We were married there 10 years ago. We received the same "over the top" service we experienced 10 years ago. Both our experiences there have been different from other resorts we have visited. The staff are all very friendly, professional, willing to help, and seem very sincere. Everyone makes you feel important. The food is excellent and the rooms are very cheery and clean. There are so many smal things the staff do to make your stay feel extra-special. This resort is well worth considering for your next special occassion trip.

Room Tip: All rooms are fine except I would stay away from rooms that overlook the infinity pool. Better to get a room away from the pool. You'll have more privacy on your balcony.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Tony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

My wife and I just returned from a wonderful stay at this resort in Bermuda, and we are thoroughly impressed! This was only our second visit to the island. We reserved the Romance Package, with a 5 night stay in a Junior Suite, with breakfast and dinner included. The location is absolutely stunning (pictures don't really do it justice), the food at both restaurants of top quality, and the staff extremely nice and accommodating. Read previous reviews on this site that complained about the service, but we cannot agree. The entire staff seems genuinely proud of their resort, and they know what service with a smile means! You can relax and do absolutely nothing, or take advantage of some of the activities on hand. And there is a bus stop close by if you want to venture to Hamilton or other points of interest. We love Bermuda and now have found the perfect spot in the Reefs. Cannot imagine staying anywhere else on this beautiful island paradise.

Room Tip: Junior Suites along the cliffside have great views towards the west, for tremendous sunset viewing!
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

This was our first trip back to Bermuda since our Honeymoon 40 years ago and our first stay at The Reefs. On the positive side, the view is spectacular. Our room was on the Cliffside and was clean and renovated. Since this is a small boutique resort, there was never a problem getting a lounge at the private beach or at the pool. We found most of the staff to be friendly and tried to accommodate our needs. There are two restaurants on the grounds and the hotel offers a meal plan as an add-on. If you plan to eat at the hotel, it's worth the $50.00 per person per day. The plan is flexible in the sense that you only need to take a minimum of 3 days. The menus do not change with the exception of a special. We did that, and ate at other resorts the remainder of our stay.
Entertainment is limited and seems to repeat weekly.
On the negative side, there were several issues. We pre-ordered a taxi from the airport and it was not there (note: the manager gave us a $50 credit for the inconvenience). When we checked in, we were given the wrong keys (yes, they still use actual keys). It took three tries to get the correct ones. The facility boasts "free wi-if" but service is spotty at best. It seemed to be a common complaint from guests. They have a computer available, but it too had log on issues. The front desk actually allowed us to use their computer to print our boarding passes.
Recommendations: fix your wi-fi; provide more frequent bar and food service at the pool; change your menu items throughout the week to offer more variety.
Overall, we were pleased with our stay at The Reefs, but can't say for sure if we would go back.

Stayed: June 2014, travelled as a couple
4  Thank Nsl1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

We stayed here for 9 nights in April for my birthday treat. The hotel was lovely though only one of the three restaurants was open in the evening, I think we were just outside the main holiday period. It did not matter though as the main restaurant was very good (though it was the same menu throughout the week there was plenty of choices). Luckily there was a restaurant up the road (Henry VIII) which we alternated with. I recommend the Sunday brunch at the hotel which is extensive and very popular with the tourists and locals alike. The puds are amazing! The beach restaurant opened for lunch the second day we were there and we had a couple of lovely meals overlooking the beautiful private beach.
The room was very spacious, clean and had a beautiful view of the beach (we paid for a Cliffside room and it was worth the extra cost).
The staff were very friendly and helpful. Bermuda is a stunning place from top to bottom with extremely friendly people, beautiful beaches and walks (recommend the rail trail) we truly felt we were in paradise.

Room Tip: Cliffside rooms have amazing views of the private beach
  • Stayed: April 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank JoJo100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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