First time in bermuda, a very lovely place to visit, but I would not go back to the reefs.
The staff was mostly friendly, the spa was fantastic, good drinks at the Clubhouse, and you are right on a private beach area. They provide towels, beach chairs, and snorkeling equipment which is nice and convenient.
However, the location is not good if you want to see Bermuda. It’s not within walking distance to anything - no shops, sites, landmarks, restaurants/bars. Horseshoe bay beach(which is beautiful), is a 15 minute walk but there are no sidewalks or walking paths. And beware the drivers in Bermuda are dangerous and unkind. You can take the bus if you have all day to waste. It was difficult to get a taxi at times, so we rented a car(twizzy) and e-bikes across the street at Oleander cycles. Both rental processes were extremely difficult for access and use, with major glitches that ruined several of our plans. The twizzy battery life won’t get you from the Reefs to St. George. We didn’t get it for the full time we paid for, and no one was able to help. The reefs isn’t responsible for the car or bike rentals, but considering their poor location to almost any other destination, they should do a better job of making sure their guests have reliable transportation.
The food at the Reefs was just ok, definitely not 4 star hotel quality. There are only 2 or 3 other restaurants nearby so if you don’t pay for a taxi, which is very expensive and unreliable, you’re stuck at the resort with the same menu everyday. The grounds are small and limited, seeing as half of the property is for club members only. Considered top of the line in luxury 15 or 20 years ago, the reefs needs a major upgrade to its properties. Especially Wi-Fi. Don’t plan on doing much work from your hotel room. Boasting the first infinity pool in Bermuda, built about 20+ years ago. It was tiny and crowded all day. We were only able to get in during lunch/dinner time or at night before it closed.
We woke up early Sunday morning for yoga on the beach, which sounded calming and pleasant, but the instructor was not nice and didn’t care if you couldn’t keep up. We asked politely for her to slow down but she didn’t. There were only 3 of us in the “class”.
The reefs can also do a better job at providing basic toiletries and drinking water, which was an unexpected luxury.

We were fortunate to spend 4 nights at The Reefs on our first visit to Bermuda. The rooms are fairly basic but the views from the Cliffside ones are breath-taking and the beach is swimmable with some good snorkeling by the rocks. The food was uniformly very good especially the made-to-order omelets at breakfast. We were happy to eat all our meals at the resort and didn't venture out to other restaurants. What impressed us most was the friendliness of the people of Bermuda as well as the caring attitude of the staff at the Reefs. I would suggest riding on the busses to do your sightseeing. We had a 3-day pass sold at the resort and made good use of it.
Our only slight complaint is the poor internet in our room. Maybe a good thing to disconnect a bit but unfortunately needed it for work. We look forward to returning to the Reefs!

Outstanding experience from start to finish. Been to Bermuda three times and this location exceeded all expectations. Very good service, very clean and well located. Every room has a water view and nice outdoor patios. While only one pool/hot tub never was overcrowded. Beach is nice and private cove with many spots for snorkeling. Outdoor dining area next to beach (Coconuts) and indoor restaurant (Aqua Terra) both have great menus and outstanding views. Thursday Beach BBQ was a highlight. While not affecting us the steep hills and steps would make it more difficult for those with mobility issues.
Overall would highly recommend if looking for an upscale experience in Bermuda provides plenty of value.