I'm in Barbados a few times a year on business and frankly, all I expect is somewhere clean to sleep with a view of the ocean - I love getting into 'island time' while I'm here. I was only here two days and if I hadn't pre-paid I would have left after one night. My complaints list is so long I won't bore the poor people of Trip Advisor with all of them, but I'll give you the highlights.
First, lets go over the positives of this resort, because there certainly were a few.
Overall the room was quite clean, although with some noticeable issues (see below). The security staff who are always on duty and seem to be the only staff on site before 8 AM and after 4 PM were extremely friendly, welcoming, and helpful. All of them went out of their way to assist me with my requests from checking in, to restaurant suggestions (that grill was exactly what I wanted!) and good directions for driving - they were a definite highlight of this 'resort'. Rooms are spacious with a bed, full couch and somewhat separate kitchen space. My room was also directly facing the ocean (many are not) which was great. Oh, and the AC works, although it could barely keep up and was pretty loud. That's where the highlights of this property stop dead.
Now lets go through some negatives of this place...
Front desk staff only seemed to be around between 8-4 so if you left early or returned late it wasn't possible to do anything such as make requests - security staff were extremely helpful in this regard but weren't able to deal with issues effectively.
Wireless internet was available but never worked for me - I tried on 3 different devices all over the property. A show stopper for someone on business.
My room didn't have a single window so it had a cave like feel - this was mostly because my jacuzzi was between my room and the ocean - of course the jacuzzi was empty so I couldn't even use it.
As others have mentioned, the front of the hotel is a bit of a thoroughfare and room security is low at best which meant I couldn't leave my door and 'windows' open at the front when I wasn't standing right there - anyone with basic intelligence could gain access to my room with a minimum amount of effort because of wide louvre slats and a terrible locking mechanism. I thought the in-room safe would alleviate my fears, but sadly the door had been totally removed so I couldn't even secure basic items. If you open the louvres, then anyone under 400 lbs can reach their arm in and unlock your door. This dooms you to 24/7 AC... boo.
There are only 7 parking spaces and three were taken up by staff. Pray there aren't many guests with cars....
The washroom, oh the washroom. There were... hairs of a certain type.... on/around the sink and tub. The shower curtain was... err... of questionable condition and the shower didn't work. I washed for two days using the sink and a pot. When I complained about this, they said someone would be over during the day to repair it. This never happened. When I reminded them when I checked out so that someone else didn't have to suffer as well I was told they weren't aware of the issue.
This place is definitely old and it shows. I'm ok with that but it was to a point where all of the sheets had many holes in them - the comforter looked like it had had a village of mice living in it at one point. Towels were like sandpaper. There was blood on the headboard which I asked them kindly to clean - this was also never done.
Half the closet doors wouldn't open because they're too warped so I just worked out of my bag for the trip - there was an ironing board but no iron. I was told that there should be one and that an iron would be brought to my room, which never happened.
When I checked out, the front desk staffer seemed fairly annoyed that I had interrupted her reading - I said I was checking out, she asked me for the key and said ok and went right back to her book. I sort of awkwardly stared at her but she never looked up again so I just left.
Overall, I had low expectations going in based on the other reviews but I didn't expect they would have to be set even lower. I obviously had a remarkably terrible experience, but if you're coming here for your hard earned vacation, why risk it? Do yourself a favour a book at a different hotel for the same price.
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- Also Known As:
- Divi Heritage Hotel Saint James
- Divi Heritage Saint James
- Divi Heritage Barbados/Saint James Parish