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“In need of a facelift. Just okay”

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Divi Southwinds Beach Resort
North Carolina
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“In need of a facelift. Just okay”
Reviewed 1 June 2014

We won this trip as a "benefit" in a silent auction. We tried to "stick it out" as many mentioned in reviews but only lasted 5 of the 7 nights. Our hotel room was clean (except for the black grout marks in the shower...nasty)...but has not been updated in years...decades. No restaurant on the property as it seemed to be deserted. It appeared some were able to get drinks from the bar at the pool.

I realize the country is in need of rain but the property seems to need some landscaping work as well.

Nobody seemed very happy to work there and we were the ones daily greeting the staff.

When we left 2 days earlier than expected and checked into the Fairmont it was quite a pleasant change.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Jill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (150)
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Mnachester
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 May 2014

Arrived at the hotel and it was very quiet. Awesome!!!! Clean, tidy, great view from balcony.
This was our honeymoon so we were glad for a quiet time. Pool area was spotless and the first day we Jermain the bar steward at the pool bar. What a lovely guy. Even went out of his way to fix my wife's hair tongues. Every time we saw him he had a cheery greeting for us. Also Orlando one of the waiters from the hotel's restaurant, the Pure Ocean, was an absolute diamond. Always there to have a friendly chat and supply the happy hour drinks. The beach area is fifty yards from the hotel, through their grounds and across the road. Beach was very clean and although there were beach traders once you said no they thanked you and left you alone.
Also Tyrone one of the managers was very helpful and gave us great advice on trips to go on.
We loved our stay and would definitely recommend this hotel. also close to "The Gap" were there are some restaurants which I'll talk about in another review.

Room Tip: Chose pool view. The so called beach front ones didn't look that good to us.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 5 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 May 2014

Could not have said it better - stayed at the hotel May 16-20, 2014. Same comments...the restaurant was excellent. The fact that there was not one directly on the property made the morning breakfast a challenge. I found out the night before I checked out that breakfast was included - no one told me ......

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 May 2014

We in room 208 at the moment!
We have a 2 rooms two TVs kitchen with everything in it! Swiming pools are clean and room service is excellent!! We have playground outside, mini golf, tennis court, 2 swimming pools one for 4 year old. Stuff is fantastic, very helpful land cleaning ladies are even better! Lovely hotel ,clean and beds are massive!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kasiastasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yonkers, New York
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 May 2014

My husband & I stayed at Divi Southwinds from 5/2 - 5/7/14.

Let me start with the Good. The staff was fabulous! From Amanda at the front desk to the Pure Ocean staff: Anthony (who brought me limes from a friend's tree for my tea because the hotel didn't have any!!), Rochelle, Leisha and Charmaine who were the epitomy of professionalism, sweet and funny. Also, a chef (who's name I did not get) made me salt fish for breakfast twice. Why go to an island for a continental breakfast??!! She made my mornings!!

The Bad and the Ugly. The hotel is dirty. Our room was okay, nice kitchen with dishes and a stove, but, no pots or pans if I had wanted to cook. It seems that the cleaning staff only changes linens and towel. They have a beautiful wood bannister in the middle of the hotel that was so dusty someone signed their name on it. Not sure how the staff can park their cleaning wagons next to the bannister and not see that dust. We never saw anyone sweep or mop the corridor either. The lamp shades in the hall were crooked and looked like they could fall any minute and the elevators smelled horrible.

If they renovate the place to match friendliness/professionalism of the staff, I would go back in a heartbeat. But, for now, when I go back, I'll visit the Pure Ocean staff and Amanda but I won't stay there.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank cheryl r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 April 2014

First off, let me start by saying that I am a Divi owner at Divi Golf villas in Aruba; my mother, sister and I took advantage of a promotional offer to stay at the Divi in Barbados (we thought it would be a fun girls trip and a departure from our twice, sometimes three annual trips to Aruba) and as I am writing this review - less than 24 hrs later- I am nestled cozily into the Hilton Barbados (excellent! Review to follow).

The Divi Barbados is disgraceful. Our room - 220 - was an abomination. We had to throw away over $150 worth of groceries purchased due to in-room bug infestation. The elevators did not work. The light fixtures were hanging by a thread (along with the Exit signs) in the hallways. The main pool was closed and we were told it would open "maybe Sunday". The grounds looked as though human life had not inhabited the property in a decade. We booked the Hilton the very same night we checked in and upon departure the next morning (a mere day after check-in and 6 days in advance of check out) were met with hostility and staunch attitudes by a staff that frankly has no business being in the service industry. Also, I used "staff" loosely as I hardly saw a single one tending to or attempting to maintain Divi Barbados.

Unfortunately we booked this hotel sight unseen but at the end of the day the deplorable conditions were just too much to want to "stick out".

  • Stayed April 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
8 Thank Tracie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiviResorts, General Manager at Divi Southwinds Beach Resort, responded to this review, 19 May 2014
Having reviewed your commentary on your recent stay with us, we’d like to take this opportunity to thank you for notifying us of your observations. As a resort dedicated to providing superior customer service, we continually strive to best serve our customers during their stay with us at Divi Southwinds. When our efforts fail to meet expectations, it is important that the matter to be brought to our attention so that it can be corrected as soon as possible. And if you did this and our management team still let you down then I'm sorry for that.

Our efforts in regard to staff training have proven fruitful and we appreciate the accolades placed onto our staff and others on the property. Of course, there are those that require a bit more intensive training, and the observations made by you as well as our other guests and patrons will allow us to continue reinforcing the basic aspects of Customer Service to those who’re most in need.

Despite not being pleased with our resort and the way it treated you, we do hope that the remainder of your stay on island was pleasant enough and that you were able to return home with fond memories of your stay on Barbados.

Again my sincerest apologies,

Alvin Jemmott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Christ Church Parish hotels

BRADFORD
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 April 2014

This was our first time staying at a hotel in Barbados and it was a great choice. We were looking to stay close to St. Lawrence Gap ( a popular area for night life great restaurants and the beautiful south cost of the island) at a reasonable cost and we found it at Southwinds. We paid $800.00 CD for 5 night for 3 people a steal on the island of Barbados. We were on the fourth floor with a large apartment style room with one bedroom ( king bed and a TV) a large kitchen/living room with a pull out couch and large TV. Our nice size balcony with two chairs looked onto the pool and towards the ocean. It was some what quite when we were there (April 10th to the 15th) about half of the rooms were full an as result none of the amenities on the property were over run with people. The Divi had a nice clean pool with a smaller one for the little ones as well as a swim up bar (not included in the price!!!). As well the hotel had a beautiful new restaurant on the ocean that was al light up at night and from what we heard got good reviews for its food but we did not eat there. From our room to the sand on he beach was a 4 minute walk and it was awesome!(we figure the walk saved us about 100.00 a night compared to the hotels right on the water) The water had waves but one could swim and the beach itself was not crowded. Beach loungers were available at no charge and if you wanted something to drink you are no more than 50 feet from the restaurant. We were able to cook some of our meals in the room because it was equipped with every thing you need (pots, pans plates, cutlery, microwave, stove and a fridge) but there are so many great places to eat on the "Gap" you may no want to cook. There are a lot of choices on where to stay in Barbados but for those of us who want value for money this property just might be the place for you. Would we go back to Southwinds, the answer is yes and for those of you who have never been to Barbados it would be a great first step to enjoying a piece of paradise!

Room Tip: try a room facing the pool
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kclj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Divi Southwinds Beach Resort

Property: Divi Southwinds Beach Resort
Address: St. Lawrence Main Road, BB15017, Barbados
Phone Number:
Region: Caribbean > Barbados > Christ Church Parish
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Christ Church Parish
#22 On the Beach Hotel in Christ Church Parish
Price Range (Based on Average Rates): £
Hotel Class:3 star — Divi Southwinds Beach Resort 3*
Number of rooms: 133
Official Description (provided by the hotel):
Located on the beautiful south coast of Barbados in Christ Church, the all-suite Divi Southwinds Beach Resort is a casual Caribbean retreat. Divi Southwinds lies along a wide stretch of soft white beach and gentle waves, and is uniquely divided by the St. Lawrence Gap-a lively street, home to restaurants, nightlight and local vendors. An intimate collection of one-bedroom suites is steps from scenic Dover Beach and offers stunning ocean views. Behind the St. Lawrence Gap, over one hundred spacious one- and two-bedroom suites surround a sparkling freshwater pool and feature tropical garden views. All suites at the Divi Southwinds feature oversized private patios or balconies perfect for a sunrise breakfast, fully equipped kitchens, king-sized beds, and sleeper sofas. ... more   less 
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Also Known As:
Divi Southwinds Beach Hotel Christ Church
Hotel Divi Southwinds Beach
Divi Southwinds Beach Resort Barbados/Christ Church Parish

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