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“Beautiful Now with Plans for More”

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Plaza Resort Bonaire
Ranked #7 of 21 Hotels in Kralendijk
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful Now with Plans for More”
Reviewed 25 February 2014

I have been back from the Plaza Resort for 48 hrs and I'm ready to return based on what I saw first-hand, and conversations with the new owner of six months about his visions for the resort's future.

Prior to leaving for Bonaire, I did not research the Plaza Resort because we traveled as a group of 11 divers. Our group leaders chose the resort based on its location to the airport, quality dive operation, all-inclusive options, activities, and overall convenience. The group leaders had been at this same resort 15 years earlier when it was the only resort on the island and they saw large improvements in Bonaire overall and noticed expansion at the Plaza Resort.

First impression was that the staff was very friendly, knowledgeable, and patient but the place seemed in need of a little TLC. There was an un-used bar area and we later found an un-used restaurant area (more on this later). Many of the fountains were not working but otherwise the plants and areas were clean but in need of updating. I was a little worried but grateful to escape the bitter winter up North so anything would be good.

Our room was AMAZING! We had a Premium Suite on the marina side. Apparently the new owner has prioritized the renovations of room interiors over exteriors. When we opened the door everything was brand new! The layout was open, the designs simple and modern. The bathroom was spacious with a tub, shower, vanity and the traditional separate room for toilet, bidet, and 2nd sink. There was plenty of storage, a small frig, and a storage safe.

There was one active restaurant and one active beach bar. I don't know the whole story of why they stopped using both restaurants and both bars. I don't know whether it was over-capacity or some storm damaged them and they got accustomed to relying on just one. However, there are plans to re-open them both at some point. The lobby area and some rooms are separated by a bridge over the marina to a 2nd area with rooms, the beach, bar, and restaurant. The owner plans to sell the "mainland" side as condos and keep the other side as a resort week-to-week. There are grand renovation plans being worked out but no specific time frame was provided to our group.

Every night the new owner would work his way through the dining area and ask how guests if we were enjoying ourselves. He asked if we saw any problems or had any suggestions. Whenever we thought of something he'd pull out his iphone and jot down our suggestion or issue. His presence was readily felt as he was easily spotted walking around the resort, interacting with guests, and even joining in a little beach volleyball. He took us very seriously and wanted to be sure we had a good time.

The beaches are beautiful white sand and the house reef is a few yards out and teeming with a healthy variety of fish and wild life. The dive store would easily coordinate scuba tanks at convenient locations throughout the resort for shore dives. A quick note, a few folks in our group did do some shore diving. While there are MANY locations to choose from, some are tough with full Scuba gear and would be better for just snorkeling. My husband & I stuck to the boat for diving and the beach for snorkeling.

We came without our two children but saw a few families and I think we will be returning with the kids. There was a play area with swings, a wonderful pool area, and a few family-friendly amenities
.
I'm giving them a rating of 4 stars based on what they are like right now and the encouraging plans for the future. I feel a rating of 5 stars should be reserved for when they are fully renovated. I'd be glad to return and see them again after renovations.

Room Tip: The premium suites on the Marina side are great for the diving crowd. We were up to enjoy some warm...
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamPlaza, Guest Relations Manager at Plaza Resort Bonaire, responded to this review, 4 March 2014
Dear Jennifer,

We are delighted seeing your great message about our resort. We appreciate your positive comments. We hope to welcome you soon again. Friendly Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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966 reviews from our community

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Rating summary
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  • Sleep Quality
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English first
Level 5 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 25 February 2014

This is by far the best beach resort on Bonaire. Actually, it may be the only public beach resort on the calm west coast of Bonaire.
It seems like the resort is going through a transition phase. It is very large and has many large unused spaces. There were buildings of guest rooms that didn't even seems used.
They recently switched to an all-inclusive format which was super easy and friendly. With your wrist band, you just ask for any thing you want. All the food was only available in one restaurant located at the southern end of the resort. The beach bar was super easy and it seemed like every drink was part of the all-inclusive plan (they didn't carry any dark rums though).
Every staff member was very friendly, though sometimes forgetful and needed to be asked twice for something. It seemed like a large portion of the staff were from the Netherlands orginally and speak Dutch along with some English.
The pool was very family friendly and the beach was nice and large for Bonaire. The waters offshore offered the best snorkeling on the west coast of Bonaire with lots of coral heads and marine life especially as you snorkel south along rocks and the old pier.
With a marina behind the guest rooms, there can be a mosquito problem at night and in the morning, especially if it has rain or there is no wind.
The restaurant only offers buffet for each meal as part of the all-inclusive plan. They did a good job of providing variety and changing daily menus, except at breakfast. I'd say the food quality was average. The main negative for the coffee drinking crowd is they only have one coffee machine and there is a long line every morning.
We thought being near the airport would be very noisy, but we rarely every heard the planes.
As for the guest rooms, I'd go with the highest quality waterfront room available. And request upstairs to avoid the mosquitos. The mattresses were quite hard and the pillows were horrible.

Room Tip: You definitely want an upstairs, waterfront room to avoid mosquitos.
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  • Stayed February 2014, travelled with family
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Helpful?
Thank World_Journal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamPlaza, Guest Relations Manager at Plaza Resort Bonaire, responded to this review, 4 March 2014
Dear guest,
Thank you for your message. We are very thankful for your nice words in your message. We are currently having a big renovation that's why you're right seeing places which were empty or not occupied. We are busy nowadays to fill them up with new facilities. See you again at Plaza Beach Resort Bonaire. Kindly Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panama City, Panama
Level 4 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 February 2014

At first time, we read some regular old reviews and friends from the Island told us that the hotel had bad times, but we can confirm right now, that the hotel is spectacular and the service is #1, everyone work there to make your stay as good as it can be.

This hotel have everything you need to stay and don’t go anywhere else, but if you want to know the town rent a bike or a scouter (even walk is very close) and do the trip, you will enjoy it.

Room Tip: The hotel beach is wide so any room you choose will be close to it.
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  • Stayed February 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Claudio_Serrano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamPlaza, Guest Relations Manager at Plaza Resort Bonaire, responded to this review, 4 March 2014
Dear Guest,
Thank you for your positive message about Plaza Beach Resort. We are thankful that you as our new guests seeing our resort full of new facilities and great service as important marks. Feel free to post photos photos of your holiday to our facebook page. Spread the Plaza Beach love with our other followers. Friendly regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 February 2014

Location: Great for shore diving when you get down to 60 feet. Coral is mostly dead in the shallows, reminding me of Punta Cana. Dive staff friendly and helpful. Great boat dives, reasonable priced

Rooms: Large and roomy if you get a junior sweet, however, rooms full of mosquitoes and areas of the property, has a smell of raw sewage, especially in the 3000 series rooms.

Food: mediocre at best. Plain and overcooked, however most all inclusive resorts have buffets that consist of the same mass produced tasteless menu.

Price : Average at best would look elsewhere for better value.
Service: nice and friendly staff but property needs work.

conclusion: this is not a four star resort, 3 at the best, I would give it maybe based on diving and size of rooms 2.5. Needs work and improved menu.

Room Tip: chose the junior suits 2000 series
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  • Stayed February 2014, travelled with family
    • Value
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Helpful?
2 Thank ejs1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamPlaza, Public Relations Manager at Plaza Resort Bonaire, responded to this review, 4 March 2014
Dear guest, thank you for message. Thank you for the comments. Unfortunately you hadn't a satisfied stay. Comments and ideas are always welcome so we will gather this. We are currently in a renovation period so your comments will be used and improvements will take place. Kindly Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kralendijk hotels

Jacksonville, Florida
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 February 2014

Did a lot of research prior to making reservations for a dive trip to Bonaire. Narrowed the search to three then selected Plaza Resort. Having read every review available several times over I was a little unsettled but decided the advertised packages fit what I was most looking for and first hand reports by close friends of other venues didn't overwhelm me. I am of the opinion that those who have complained probably wouldn't have been happy anywhere and would find something to complain about no matter what. Arriving late in the evening we had no problem checking in quickly, getting to our room and unpacked. We stayed in a suite with ocean view on the first floor. The room was spacious, clean, a/c was good and the shower hot. Plenty of towels, a patio and it was very quiet...although the resort was full. If you're expecting gourmet meals this is not the place, but if you want a wide choice of options at all meals the food was filling, varied, and service good. No complaints. Afternoon cocktail hour was relaxing and plentiful. The dive shop is not overwhelming but they have the basic needs, equipment, and facilities. The dive crew from boat captains to dive masters were attentive, jovial and willing to help anyone needing assistance. The dive sites were excellent...we dove the Salt Pier, a wreck, several reefs and many beach dives. Beach diving right from the hotel is excellent...out from the restaurant is best. One recommendation is that if you plan to rent a truck, car, bicycle or any other means of transportation do it before arrival...after you get there is too late!

Room Tip: We had a grand suite on the ocean side...no problems!
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamPlaza, Guest Relations Manager at Plaza Resort Bonaire, responded to this review, 4 March 2014
Dear guest, thank you for your message. We are very thankful for your positive words in your message about Plaza Beach Resort Bonaire. Visit our facebook page with all kind of new information and photos. We hope to welcome you soon again. Kindly Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 4 Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 February 2014

I must admit, after reading previous reviews, I was nervous about our stay at Plaza Resort. Much to my delight, we were pleased with our stay in Bonaire. Snorkeling and diving is what brought us here, and we were not disappointed. Pleased to find that the food was delicious every day! The room was very spacious, but could have had a little more attention by the daily cleaning. Pool area and beach was kept up very well. However, some areas on the property still is in need of some TLC. Shontell at the front desk was awesome, Crystal at the Coconut Crush was a delight. Bernie, Eureka and Nima went above and beyond at the restaurant every day. Mark, the General Manager, spoke with us for over 30 mins, asking us about our stay at the Resort. It is obvious that in the past there may have been some issues, but since Nov., management has started to turn this resort around. I am confident that given a few more months, it will be rated much higher in various websites, such as Trip Advisor, etc. While our traveling took us over 10+ hours to get there and 19+ to get home, it was well worth our efforts. One important thing to take into consideration, the island has a mosquito issue, so go with plenty of repellent , anti-itch and be prepared.

Room Tip: Ocean View is a must!!!
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  • Stayed February 2014, travelled as a couple
    • Value
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    • Service
Helpful?
2 Thank Ries209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 February 2014

Dirty and very old hotel.
Moldy bathroom. The whole property is run down. Not even a clock in my room. Rooms are spread out like an apartment complex so it is a very long walk from the main building to your room. The grounds are poorly lit so walking to your room at night is scary.

  • Stayed February 2014
    • Cleanliness
Helpful?
3 Thank Kikimagnolia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Plaza Resort Bonaire

Property: Plaza Resort Bonaire
Address: J.A. Abraham Blvd 80, Kralendijk, Bonaire
Region: Caribbean > Bonaire > Kralendijk
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Kralendijk
#4 On the Beach Hotel in Kralendijk
#5 Top resorts Hotel in Kralendijk
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Plaza Resort Bonaire 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
Enjoyment without limits, an all-inclusive vacation at Plaza Beach Resort Bonaire. This resort offers 126 spacious air conditioned oversized Suites, both Junior Suites and Grand Suites located either next to the Caribbean Sea or next to the marina laguna. Everything is included: from a delicious breakfast, lunch and dinner buffet in our restaurant with sea view to water sport activities, a diving school and a cozy beach bar. With the best beach on Bonaire and a beautiful swimming pool, there is nothing that will stop you from having a vacation to always remember. ... more   less 
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Also Known As:
Plaza Resort Bonaire Hotel Kralendijk
Plaza Hotel Bonaire
Plaza Hotel Kralendijk
Plaza Resort Bonaire Kralendijk

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