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“Not A Three Star”
Review of Hotel Club Acuario

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Hotel Club Acuario
Ranked #60 of 79 Hotels in Havana
Toronto, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Not A Three Star”
Reviewed 7 May 2012

I stayed here in April in a Junior Suite

1. Location far from city centre but shuttle bus service was good.
2. No hot water
3. 220 volts only
4. Buffet was ok but ran out of food often
5. Pool bar terrible - most of the time only one bar tender
6. Staff could smile a bit more
7. Light in bathroom broken, complained three times, never fixed
8. Junior Suite was very large and nice
9. Room was very clean
10. Common areas of the hotel and pool very clean
11. Great pool
12. Overall, not bad for the price. Little improvements would make a big difference.

Room Tip: Junior Suites are quiet and very nice.
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank showmoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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329 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
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English first
Cow Bay
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 April 2012

We just returned from our first trip to Cuba on Friday, April 27. We were booked to stay at Club Acuario for a week but left after our first night. We didn't arrive until midnight, we were pretty tired and hungry after travelling. Our first impressions of the hotel were not good. The receptionist was not very friendly, there was water all over the lobby floor, and it was very dirty and dated. When we entered our room we could not believe what we saw. Wires hanging out of the ceiling, stains all over the chairs, everything old looking and falling apart. There were holes in the ceiling especially the bathroom, the sink leaked, the toilet ran all night and would not flush properly. The lock was missing off the door, lamps had no bulbs, it was just gross. I could not believe this is where we were staying for a week. We went down to the 24 hr snack bar only to find no food there and no one cooking. The bartender was extremely unfriendly and basically ignored us. There were very questionable looking people around so we just went back up to our room. We went to bed hoping that things would look better in the morning but they did not!! As soon as we met with our Sunwing rep we requested to move to another hotel, which we did. While we were there waiting to meet with Sunwing(who was great) we attempted to eat the buffet but could hardly get more than a few bites of the disgusting food in our mouths!! We sat at the pool bar and continued to deal with more very unfriendly staff who never seemed to want to give us the time of day to order a drink. The staff at the reception desk where not much better, not friendly, helpful, etc. We could not wait to leave!!! Save your money and go somewhere else!!!
Also, you think you are getting a beach, but all you get are large rocks making it impossible to swim there!

Room Tip: There is probably not a good room at this place!
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Jessica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Havana hotels

Toronto, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 April 2012

It was my first strip to Havana, Cuba. I spent a week there. The service at the hotel is unbelievable. Everyone working there is kind, friendly and go out of their way to make your experience a good one. I especially found this at the restaurant, where I needed special food requirements-I only eat seafood. The chef there, Simon ensured to meet my need by making fish for me every day even though it wasn't part of their menu (they had pork and meat for their menu). His care and understanding is what reflected amongst the people there. Attending to needs in our suite was super. One time, our light went off and within minutes, the electrician came to put a new light. The hotel is super clean, the view is fabulous overlooking the ports and at a distance you can see the seaside. Entertainment at the hotel is live with different bands performing nightly both in the restaurant, swimming pool and snack bar. Most of all, it is the people who work there who will touch your heart. Their warm friendly attitude will want you coming back again and again.

Thanks,
Fathima. You can email me for more questions/info at: fh.fahmy@gmail.com
Toronto, Ontario, Canada

Room Tip: Corner suites are large and perfect view of everything-restaurant, swimming pool and the hotel entra...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Hus N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bear River, Canada
Level Contributor
88 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 March 2012

as other reviewers have stated do not go with high expectations and you will not be disapointed. We only paid $500 each for a week all inclusive from Halifax so do not feel that we could compain at the price !! The room was dated but pretty clean and the water was generally warm to hot . air condition was noisy and did dump water on the floor on one day and then sort of gave up life after that. the lifts only work in the buildings close to reception but only three floors so not too many stairs although very badly lit at night so you might want a flashlight. many of the blocks are not deserted and in disrepair which spoils the look for the resort and have to be careful when walking due to holes in the ground and missing drain covers etc. Food was not good, first day you will think it is ok but every meal, lunch and dinner is the same. rice, salad, fruit, bread and some dubious looking meat. We avoided the meat totally and lived on the other items. the al la carte restaurant was meant to be open but never saw anyone use it. The entertainment in the main restaurant was local bands which were entertaining and only at the weekend did they crank up the usual poolside games, ( thank goodness it was only then) which seemed to be for the benefit of the cuban day guests and venezulans.
We stayed there as a base to visit Havana and used the shuttle bus almost every day to go into the City which was a good service and this meant that we were not at the hotel much in the day. people who did not take this option were disapointed but it was never a hotel to use for an AI holiday.
in summing up, if you want a cheap base to visit Havana, stay there , if you want a resort, pay more and stay elsewhere.

Room Tip: ask for a room on a higher floor as the locks on the patio doors are missing. so long as you are hap...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank beckybearriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
Level Contributor
99 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 March 2012

We spent one week at this hotel. We only paid 500$ each for the package (plane, hotel and food!). During spring break the prices go way up and this was all we could afford. I was so afraid but I was so wrong! We had a room on the 3rd floor. Super nice view, clean room. The place is old and needs so upkeeping but nothing unclearn anywhere. The food gets very repetitive but it's always ok. The shuttle to Havana is great and I strongly suggest a walk around. There are little convenience stores and lots of nice boats to look at.

Room Tip: Get a room with a view of the sea, third floor is great! Don't hesitate to ask to change rooms...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank acoutlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 March 2012

Just got back from 7 days at the Aquario. The hotel itself has certainly seen better days but the location is stunning with fantastic views of the ocean and marina from the balconies. The food offered at the hotel restaurant and snack bar was bordering on inedible but the pizza at the La Cova Restaurant (a five minute walk) was superb! There's also a handy little grocery at the entrance to the complex which was well-stocked with liquid libations and snacks. Staff at the front desk were indifferent at best but the security guards and housekeeping staff were attentative and friendly. It was easy to book day trips and overnight tours with the Cubanacan rep who is in the front reception area most morning. Rooms were clean, air-conditioning worked and although we had to let the water run for a few minutes to flush out the rusty color, I heard from fellow travelers that this is common in many Cuban hotels. This is not a good place for high maintenance types but if you're looking for a clean, safe base from which to explore Cuba, I'd recommend it.

Room Tip: If you don't mind stairs, the higher the better.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Manitoba796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 March 2012

This is not a good hotel, let me say that right up front. I've stayed in great hotels around the world, this is not one of them but ... I would go back.

The toilet ran all night, lights didn't always work, the elevator was almost as reliable and the air conditioning was random at best. The food was average at best, the entertainment was OK and the bar wasn't always stocked. The beach was sad and the resort was far from town.

On the other hand, it was clean and safe, friendly and helpful. The staff tried hard, everybody was nice and it cost $30 a night all inclusive ... if you want a resort, go to Veredaro but if you want a safe home base it's great.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ChristopherRoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Club Acuario

Property: Hotel Club Acuario
Address: Calle 248 y 5ta ave | Marina Hemingway, Playa, Havana 10400, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
Ranked #60 of 79 Hotels in Havana
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Club Acuario 3*
Reservation Options:
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Also Known As:
Acuario Hotel Havana

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