We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hotel Nacional de Cuba
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
Certificate of Excellence
  • Pool
  • Restaurant
View Hotel
  • Breakfast included
  • Pool
Hotel Vedado(Havana)
View Hotel
  • Breakfast included
  • Pool
View Hotel
  • Pool
  • Restaurant
Hotel Colina(Havana)
View Hotel
  • Breakfast included
  • Restaurant
View Hotel
  • Free Parking
  • Restaurant
View Hotel
View Hotel
  • Breakfast included
  • Pool
Hotel Terral(Havana)
View Hotel
  • Breakfast included
  • Restaurant
View Hotel
Reviews (5,991)
Filter reviews
5,991 results
Traveller rating
1,945
2,356
1,083
389
218
Traveller type
Time of year
LanguageAll languages
More languages
1,945
2,356
1,083
389
218
Show reviews that mention
All reviewshotel tourmissile crisishall of famehistoric hotelfrank sinatramovie starsexecutive floornational monumentcabaret parisiensteeped in historyfamous guestsstep back in timeold havanalots of historycabaret showbuena vista social clubterrace bar
FilterAll languages
Updating list...
2,869 - 2,874 of 5,991 reviews
Reviewed 25 January 2012

We spent 3 nights when we arrived in Havana and 1 further night prior to our return to England. Check-in was absolute chaos and took almost an hour from arrival in the lobby. Eventually after checking in, we made our way up to the room on the 4th floor.

The room was old and the furnishings looked like that they had seen better days. However the first thing I noticed was that despite booking a double room, we had been given twin beds. The bathroom was also looking rather worse for wear and had a plug socket that was hanging from the wall. The flush on the toilet was also very temperamental.

I returned to the lobby to complain but was told that there was nothing that could be done as the hotel was full and that we'd have to return tomorrow.

Exhausted, I accepted defeat and given the storm outside, we decided to stick to the confines of the hotel for the evening. We decided to try the buffet, which was possibly the worst selection of food, even though I was warned about Cuban cuisine, I have ever laid my eyes on and at CUC$32.50 not exactly great value. We finished the evening with Mojitos at the outside bar. These were the best Mojitos of the trip but again not cheap (CUC$7).

The following morning we returned to the lobby to ask about changing our room - it was obvious our complaint hadn't been passed on to the day's staff and was told that the hotel was full. I made it very clear that I was unhappy with this and eventually we were told to return at 4pm.
We were transferred to a room on the opposite side of the corridor when we returned later that day, with a kingsize bed and a ocean view. Although the furnishings were aged, I was happy as the toilet also flushed!

However this happiness was short lived as we were woken up at midnight by a vibrating loud noise that felt as if the walls were about to cave in. We rang the reception who were rather unsympathetic and sent up a maid to have a look. My spanish isn't great, but the maid reported that it was something to with the plumbing and should subside in about 10 minutes. However it continued for about half an hour and then eventually stopped. We were then woken up by the same noise at about 430am and again lasted for a similar period. Again the reception staff weren't too interested.

I again complained later that morning and was told that this was just the way it was and they were wiring on a solution. Given our frustration, we figured we only had 1 more night to put up with before flying to Cayo Largo. Although we had to get up at 0345, our night was otherwise undisturbed.

ON our return to Havana, we were given a modern furnished room with a flat screen TV facing the ocean. The nicest of the 3 rooms so far, however it again had twin beds. My fiancee told me not to bother complaining as nothing would get resolved. Despite this, I returned to the lobby to be rudely told that this was our travel agent's fault as he did not request a "matrimonial bed" and that requesting a double was the equivalent of a twin. Again we were told there were no other rooms, so we would have to just deal with it.

Overall the communal areas of the hotel are beautiful, however the rooms are much to be desired and the service is appalling. It's definitely worth visiting and going for a drink, but I don't recommend the food or staying.

Room Tip: Make sure you request a "matrimonial bed" unless you want twin beds.
  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank rickykpp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

We had originally booked at the Hotel Victoria, a much smaller, less ostentatious hotel. However on arrival we were told that due to renovation works going on at the Victoria we had been transferred to the Hotel Nacional (part of the same company). We were then left to make our own way there, which fortunately wasn't too far!
At the Nacional there's a flight of steps up to the entrance and my initial impression wasn't great as we were left to carry our own bags up the steps while the doormen looked on!
Reception was equally impersonal as we were given our room card. When I couldn't work out the room safe a somewhat impatient porter arrived to show me.
Everything else functioned well enough and the breakfast was plentiful. The gardens are amazing and probably the best thing about the hotel along with it's history of famous guests. The terrace bar is a great place to sip a cocktail.
The main disappointment was the swimming pool area. Hoping for a spot of relaxation we were questioned by a member of staff on the way in to check whether we were hotel guests or not. My partner offered to show his room card but the staff member didn't want to see it she just wanted to know our room number. We both felt as if we were under suspicion for some reason and it made us wonder whether all the hotel guests are treated this way or whether it was something to do with my partner being black. Hopefully not but this was how we both came away feeling. The staff member informed us that 'sometimes people from outside get in here'. I think the hotel needs to come up with a better policy for identifying their guests so as not to cause offence. This is likely to be one of the failings of being such a big hotel in that the staff don't recognize their guests and everything becomes a bit impersonal. Needless to say I don't think we'll be going back there unless it's just to sip a cocktail in the terrace bar!

  • Stayed: October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Timelytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

We stayed here for 3 nights from 1st January. We paid £127GBP a night and booked independently through Hotelopia. We booked late and peak season so were restricted to where we could stay and had our hearts set on one with a pool (the weather was very windy and quite chilly so we only used it once, however.)

I have been to Cuba before so understand the culture a little. I feel that this may be a national treasure of a hotel and by Cuban standards it is very grand but by world standards it is nothing like a 5 star hotel, so please be aware of this if you have never been to Cuba and adjust your expectations accordingly.

Good points:
-Breakfast is extensive - not everything is good quality but considering it is Cuba it is good - delicious omelettes made in front of you, soft croissants, rolls and pastries, fresh orange juice from a squeezing machine.
-Swimming pools good - shame we only used one once as it was very windy and too cold when we were there.
-Clean bedding, no sign of bedbugs.
-Easy to find on landscape.

Bad points:
-We felt it was expensive for what you get and we should have simply stayed in a Casa particular in Havana instead for friendlier service, better location and better value.
-Location in Vedado is just about walkable to Old Havana but not a lot going on around the local area.
-Room decor very tired and badly needs renovating. Hardly inspiring bedroom or bathrooms.
-The bathroom smelt of sewage throughout our stay and greeted us with it whenever we walked into our room. We had a flood from the shower every time we used it as the bath was boxed in badly.
-The service was impersonal and not especially friendly - the reception has 1 person on it (for 457 rooms) and had queues constantly.
-No drinking water was supplied in the room for brushing teeth etc - for this they charge $2.30 CUC (nearly £2GBP) for 500ml, from the minibar.
-Where the bedroom floor tiles met the skirting boards they were really quite filthy with ingrained dirt.

The hotel entertainment tends towards the touristy Tropicana cabaret type which isn't our scene but if you like that you'll be happy as it's on regularly by the pool.

I would recommend nearby:
-mojitos in the Fosca tower nearby - the bar is at the top of the tower and overlooks the city.
-the open top tourist bus which you can jump on and off. It is much cheaper than the taxis and is good for resting your weary legs.
-eating at a Paladar (restaurant in a home) such as Vieja Gringo, which is 3 blocks away. Really tasty food, meal under $10CUC (£8).

Room Tip: Higher floors away from the entertainment (which is on the pool side of hotel) are quieter
  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank acbw_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2012

We managed to get a 2 room suite over the New Year period at no notice after checking out of a horror hotel (Habana Libre). The Nacional is glorious place to stay and it was hard to leave the Veranda bar. The Winston Churchill Bar has a lovely ambience and we rated them the "best daiquiris in Havana".

The rooms are immacualte and the service is brilliant.

Room Tip: ask for a view over the Malecon
  • Stayed: January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2012

Nice hotel. More like a short taxi ride to the interesting parts of Havana . Beautiful colonial architecture , which lets you feel the history. The gardens are nice. Breakfast is ok but dinner average. Would recommend

  • Stayed: July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Ele W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews