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Reviewed 25 October 2016

An imposing and impressive hotel. Rooms were luxurious as you would expect given the price, service was excellent and food was tasty. As the most famous hotel in Cuba it is as you would expect incredible busy and also fairly pricey. However this is definitely worth the experience of staying in such a grand hotel.

  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
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1  Thank lenna627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2016

We stayed at the hotel Nacional de Cuba in May 2015 on a two day excursion with Thomas Cook. The whole tour was great but we especially liked the over night stay in this very interesting hotel built by the mafia, it has loads of history, many celebrities including presidents have stayed there and the gardens and views are great. As with all old buildings in Havana, it dose need a bit of work to bring it back to is original state.

  • Stayed: November 2015, travelled as a couple
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1  Thank Steven T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2016

Had a wonderful time here. It is like stepping back into the 50's. The bar and restaurants are wonderful. Internet is available for a fee. Worked pretty well. They had 110 outlets. The staff was right out of a movie. In fact, the whole place seemed out of a movie set. I am looking forward to the next time we can visit.

Room Tip: Try to get a view of the water, although the city view is nice as well.
  • Stayed: September 2016, travelled on business
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1  Thank silverpond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2016

2 nights here as part of Kuoni tour. Elegant classic hotel trying it's best in the environment, but past it's best due to lack of outside funding. First night - a historic room was moderately large, with spacious bathroom en-suite; however air-con control unit fell off wall spontaneously & landed next to head (on pillow) as we dozed off to sleep!! Lamp came off wall next morning when I pressed the on-off switch underneath it. "It's Cuba!!" was the tour guides explanation. Second night - 2 days later - standard room was dark and small.
Food (self-service buffet for one evening meal and two self-service buffet breakfasts) was reasonable in quality and large in amount.
Classic architecture and ambiance so an interesting experience of what life may have been like for the wealthy in pre-Castro Cuba.

  • Stayed: January 2016, travelled as a couple
    • Value
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2  Thank Hull_is_great
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rubén Forés R, Director Comercial at Hotel Nacional de Cuba, responded to this reviewResponded 18 August 2018

Dear Customer

Thank you very much for taking the time to write your opinion and for letting us know how you feel. I think we can deal with your concerns. Again, thank you very much for choosing us and we hope to see you again in the future.

Rubén Forés Rodríguez
Commercial Director
National Hotel of Cuba

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2016

This is a beautiful hotel...,worth the price...loved hanging out in the courtyard..grounds are gorgeous..nice rooms,great staff...sparkling clean...history was made here!!!would stay again..take the tour of this gorgeous hotel...even the food was good..great coffee too!!

  • Stayed: February 2016, travelled as a couple
    • Location
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Thank kiwipink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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