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“Superb hotel”
4 of 5 bubbles Review of Hotel Santa Isabel

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Hotel Santa Isabel
Ranked #19 of 78 Hotels in Havana
Willemstad, Curacao
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Superb hotel”
Reviewed 2 April 2014

The hotel Santa Isabel is beautiful ! Perfect location , very nice breakfast . Of course in Cuba there is a limit , even in a five stars hotel , of comfort and maintenance . For this reason my only objection is the overpriced rooms. In generally L'Havana is quite expensive for what you get , but it's worthwhile to spend some times in the old city.

Room Tip: The rooms in the right corner facing the building seem to be quite noisy
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara-van-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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399 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
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English first
San Antonio, Texas
Level Contributor
376 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 26 March 2014

This hotel is located in Old Havana, very close to great restaurants, and a 15 minute walk from the largest indoor market in Havana. My room was very large, with a 20 foot long balcony. The adult beverages at the bar were some of the best I had in Cuba. The bar is in a pretty atrium with an open ceiling. I recommend the jumbo Pina Colada.
There are many sitting areas for small groups to gather on the second and third floors. There is an elevator, however, if someone doesn't close the gate to the elevator, it can't move when called.
The bathrooms on the first floor just across from the bar are beautiful with all the walls completely tiled.
The included breakfast was confusing. Instead of having a buffet, they have a menu, and you ask for whatever you want. Service for breakfast was slow, and not very welcoming, but that wouldn't stop me from staying there again.

Room Tip: My room overlooked the alleyway, but also had a view of the ocean. It was just fine. I don't k...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank J E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 March 2014

Santa Isabel was a delightful find and stay. Hotels in Cuba are not on par with international ratings due to their limited ability to acquire the necessary items to stay top ranked. That being said ... Santa Isabel has done an admiral job and a place I would definitely return to. It is on the same price range as the other 4 to 5 star rated hotels in the old city. If you are wanting something cheaper I would recommend the private owned rooms that have been allowed since 2011.

Room Tip: I would upgrade if you can to the rooms on the first floor facing into the square .... they are wond...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathleen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cluj-Napoca, Romania
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 February 2014

After the return from Cayo Coco we had one more night in Havanna and we decided to stay in the middle of the Havanna Vieja.
The Hotel itself is a litlle old but has nice room and the rooms on the first floor (facing the Plaza de Armas) have nice big terraces.
Breakfast was a la carte and good.
Overall a nice experience.

Room Tip: Fisrt floor rooms on the Plaza de Armas side.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bibanel83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 February 2014

The hotel is well placed, looks good inside and out. Breakfast taken outside under arcade, good service and food. Interior atrium with bar. Rooms are comfortable with good terraces on second floor at front and balcony on first floor, both facing afternoon sun

Room Tip: At front of hotel
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Victoria02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 January 2014 via mobile

I have heard so many good reviews over the time feom friends and tripadvisor about Hotel Santa Isabel I guess I had lots of expectations. We stayed at junior suite. The only good thing was the location and being a small boutique hotel.First of all rhe toilet seat and its seat cover were not matched. Considering there are no seat covers in most of the restaurants, having a seat cover is an advantage. But one expects more if its a 4 star hotel. I don't knıw if all rooms have carpets but we stayed at 2 different junior suits which both of them had carpets. But they have not been vacuumed for ages since the hotel don't have a vacuum cleaner. Small details like this makes someone very sad once you think the effectsvof embargo over Cubans people. Other than that it was a very comfortable colonial style room. I am sure it was one of the best hotels of its time. The personel are very friendly and helpful. But its quite expensive once you think 1 cuban peso is 1 € or 0.87 $. Ofcourse This is not hotel's fault since its goverment policy for robbing tourists.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AresK_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 20 December 2013 via mobile

The Hotel Santa Isabel used to be one of the best hotels in Havana, where dignitaries and celebrities from around the world would stay. However, the hotel has since deteriorated and is definitely not worth the $200+/night price tag. The rooms, while lovely -- especially if you get one facing the plaza, are in need of some sprucing up. The rooms feel somewhat heavy and dark and a little outdated (ie rugs and couches should be replaced and walls painted a lighter color.)

The hotel also lacks modern conveniences. While there is wifi in the lobby, it is slow and spotty at best. Not to mention the hotel did not even sell the cards needed to access the wifi while we were there. We had to walk to another hotel to purchase them. The telephone in one of my colleagues rooms also did not work, and each day I had to ask the front desk to reactivate my room card, which was a nuisance. In addition, the majority of hotels have banks within that will exchange at a much favorable rate. The Santa Isabel does not and so you end up losing 3-5% if you exchange money there. For business travelers, this hotel is an absolute nightmare!

Finally, and most worrisome, one evening, I returned to my room to find the door slightly ajar and the television on. I am guessing that the housekeeper did not shut the door properly after she tidied up the room. Thankfully nothing to my knowledge was missing; however, from then on I never felt that my belongings were 100% secure.

The one, and in my opinion, only draw to the hotel is its location. If you are looking to stay in the heart of Old Havana then this would be a good choice for you. What it lacks in modern conveniences, is made up for by its charm and location. That being said, I do not plan on staying at the Hotel Santa Isabel again, and don't really recommend it to others- at least not in its current state.




Stayed December 2013, travelled on business
Helpful?
2 Thank sunshine_d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Santa Isabel

Property: Hotel Santa Isabel
Address: Calle Baratillo 9, entre Obispo y Narciso Lopez | Habana Vieja, Havana, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
#17 Luxury Hotel in Havana
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Santa Isabel 5*
Number of rooms: 27
Also Known As:
Santa Isabel Havana
Santa Isabel Hotel

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