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Habana Riviera by IBEROSTAR
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140 - 145 of 838 reviews
Reviewed 30 November 2013

I stayed at the hotel for 5 days. As I have read in prior reviews, indeed this hotel needs some major renovations. We stayed on the 14th floor (corner room with balcony) and the ocean view was spectacular. The room was very musty. This is not a hotel for allergy sufferers or asthmatics. We realized this the first night and slept with all of the windows open after that. Air conditioning barely worked but it did not matter to us since we opted for fresh air. There was no hot water must of the time and the toilet didn't work properly. Every time we showered, the bathroom flooded, making it very slippery. We had a fridge in the room and it worked very nicely. We also had a old TV with cable and it worked most of the time too. But that didn't matter to us because we didn't go to Cuba to watch TV! There is no Internet available. One night, the elevators were out of power and from what I heard, this happens quite often. Eventually, we ended up walking up the 14th floors. No apologies were given to us. The front desk people were serious and at times, somewhat friendly. The lobby is clean with security around. We had a breakfast buffet every morning and the food was nothing to brag about. It was plentiful and the service was good. By the way, non-smoking rooms are not available. You should know, there is a small shopping mall on front (with a small supermarket) and there is also a Melia hotel next to it. Overall, we would give this hotel 2-3 stars. Not worth the price they charge for the rooms. Do not have high expectations, and try to stay positive. After all, this is a state-run hotel. Lastly, remember to tip nicely at all times... your stay will improve!

Room Tip: Ask for higher floors.
  • Stayed: November 2013, travelled on business
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2  Thank Frances R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

My stay at this hotel turned out to be what felt like the longest 2 days of my life.
Please, for your own safety, stay away!
-At check in I was told they have internet, later when I went to use it I was told they are "out of wifi cards and will not have any coming in"
-Dirty rusty shower and some sort of wood eating bugs destroying the closet and leaving a mess for us to sweep up twice a day.
-Rooms and hallways smell musty as hell
-WE HAD SOMEONE TRY TO GET INTO OUR ROOM AT 3AM BOTH NIGHTS. I HAD TO HOLD THE DOOR SHUT AND YELL TO GET THE GUY TO RUN OFF!! He had a card for the door, I was lucky that the dead bolt does not open with the card! I thought it was a freak thing but then he came back the second night at the same time and was pounding on the door and trying to kick it open. Very scary and the front desk phone line was off the hook from 3am till he left? Maybe they are working together? When I told the front desk staff they rolled their eyes and said they would "note it"
-Breakfast area was from the Soviet era, dimly lit and food a dog would turn away.
For a few more bucks a night stay at the Melia across the street, its top notch.

  • Stayed: October 2013, travelled with family
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2  Thank Roger1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2013

One can feel the spirit of the former luxury. Friendly staff and great food....get a room on the top floor,because it is a beautiful view of the ocean....The hotel is a good location.You can enjoy walking to melakon....You really can not go wrong!!!

Room Tip: Get a room on the top floor!!!!!
  • Stayed: October 2013, travelled as a couple
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1  Thank Ana Marija P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2013

Myself any girlfriend made the mistake of staying at this property for two nights in October 2013. Foolishly, we only read the reviews after having stayed there, and pretty much every review I have read is 100% correct. We couldn't have got a worse first impression; to say the front desk staff are rude is a massive understatement. Very unhelpful, extremely uninterested and generally not what one would expect of a supposed 4* property. The rooms smelt extremely musty, and the bed felt like it was part of the original fit out in the 50's. And the worst part - it's not even cheap! I would seriously reconsider staying here. The only good thing is the view.... But its certainly not a $200USD a night view.

  • Stayed: October 2013, travelled as a couple
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3  Thank goughyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

Really not up to its 4 star rating. They're slowly refurbishing rooms in the hotel, but the room we stayed in had very old and dirty carpet, lumpy pillows, sheets didn't fit so they're not tucked in - very quickly all a mess in the bed; seats broken.

First room we were put in, a/c wasn't working. We complained and were finally given a new room, which was better, but still not great. Then the hot water didn't work for the first 24 hours - apparently a problem for the whole building.

Staff mostly not interested in helping, or if they do help, they provide the wrong information (eg. advice about withdrawing cash).

Cocktails and food at pool bar were very poor quality - can't even make a mojito properly!
Breakfast was terrible - scrambled eggs were cold and tasted like they had vinegar in them.

Only three good things:
1. was the very friendly and helpful cleaning/chambermaid staff (Olguita and her supervisor), who were both outstanding and very helpful.
2. the restaurant staff were very friendly, food was good and appropriately priced
3. the lady in the cigar shop was friendly and helpful

By far the worst 4 star hotel we have ever stayed in - we've stayed in 2 star hotels in 3rd world countries which were better than this.

  • Stayed: September 2013, travelled as a couple
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2  Thank MarkTBrizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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