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“Average to poor”
Review of Hotel Inglaterra

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Hotel Inglaterra
Ranked #14 of 80 Hotels in Havana
Reviewed 3 June 2014

I just spent 3 nights here with my parents and overall I was somewhat disappointed. When you walk in the hotel lobby, bar and restaurant are just gorgeous and the front desk staff were very accommodating when I asked for a room near my parents but it went downhill from there. The room is quite basic the size of a box with inadjustable AC that either meant you froze with it on or melted if it was off. The one window was so high you couldn't see out of it and It had a very modern flat screen tv but with only 2 channels that were so fuzzy you couldn't even watch them. Might be better just to lose the TV altogether rather than tease the guests with it? The breakfast had a good variety but the eggs were poor and for me inedible (why not have a chef out front making them fresh for the guests at breakfast time?). Coffee was pretty good though! The worst bit overall had to be the noise though. They have a roof top terrace with live music seemingly every night until 2am and it's so loud that it carries down through the hotel. Great if you like to go out a party up there until the wee hours but not if you like to be in bed before midnight. Luckily I travel with earplugs!

Finally service was very so so. On the last night I asked front desk if they would call a restaurant for me to confirm a reservation but the lady refused and said I had to call from my room. However, the phone in the room just beeped at me every time and wouldn't even connect to front desk when I dialed 55 which is what it said to dial. In the end I had to trawl back down to reception and ask them again which she did in the end but could have saved me a lot of frustration by just doing it in the first place.

Overall I would give it a 2.5 out of 5. So many little things/improvements could make a world of difference to a stay here.

  • Stayed: May 2014, travelled with family
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3  Thank 99Little99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 June 2014

Oldest hotel in havana, so much character and charm. We loved it and will go back next time we visit cuba. Who wants brand new when you visit somewhere like cuba, you need to see the real cuba and this is it. Food good, service good and rooms good.

Room Tip: We had room at the front with fab views of Cuba life.
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  • Stayed: February 2014, travelled as a couple
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2  Thank mjam69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014 via mobile

Great location, beautiful historical facade and lobby. Rooms according to European standards, but in Europe they come cheaper :-) Good breakfast and a nice snack options at the roof cafe.
The best part is the street cafe under the front arcades - with the busy street and live music all over the day.

Stayed: April 2014, travelled as a couple
1  Thank Zosiek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2014

Fantastic location. So central. So much character . No luxury but that's made up by the total old world character, stunning antique furniture and charm and history . It's very clean. The plumbing is very ancient and rather amusing, but hey , it's Havanna. The roof top terrace is wonderful, stunning views, and the downstairs lobby with non stop amazing music is buzzing and so Havanna. A very cool place. Worth a stay for a night or two. Thank you for the complimentary cocktails on the roof terrace as a honeymoon welcome.
Amazing room overlooking the front . It was not noisy. Would def stay again. Fantastic breakfast. Great fruit. Great eggs and pancakes.
The architecture is beautiful.

Room Tip: Make sure you ask for a room with a window! Apparently some rooms have no windows !
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  • Stayed: May 2014, travelled as a couple
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9  Thank sah49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

The title says it all really. It was in the center of town and was really easy to find with out hire car and were able to park right outside. Everything worth seeing is within walking distance of the hotel. It has a lovely colonial feel as you walk into the place. The room itself was good, it was large and we were lucky to have a balcony overlooking the square outside. Food as other reviews say was average esp breakfast. Breakfast had variety but wasn't great at all. The biggest downside to this hotel was as other reviews have hinted at, was its staff. The room maid was lovely, but the front desk certainly had some lessons to learn. We only really relied on them when we were awaiting a pick up for our flight. My mobile phone wasn't working and I wanted them to make a call for me to see if our transfer was near. They refused to call and just fobbed me off saying it was normal for them to be late. They said if they were over an hour late they said they would call which I didn't appreciate when I was worried I'd miss my flight. My transfer did arrive 55 minutes late (Solways transfer), eventually we were very relieved to get to the airport but not to worry the flight was cancelled an hour after it was supposed to leave (aerocaribean)

  • Stayed: May 2014, travelled as a couple
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4  Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

We stayed in this hotel one night while visiting Havana. This hotel was great surprise. It was absolutely amazing, and I felt like I traveled back in time. Rooms are small, but big enough, with big comfortable bed, but bathroom is clozet size :D We had room with balcony facing the park in front of the hotel and the view was perfect. Loved everythig about this hotel! Interior is beautiful, breakfast and dinner were tasty (with man playing the violine).
Location is just perfect. There is capitol only few metres away, Floridita across the street and almost everything worth seeing is a few minutes walk away.
Would stay there again!

Maybe not everybody will love it as much as I did, but I was charmed by it :D

  • Stayed: October 2013, travelled as a couple
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1  Thank Janja J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

This old hotel is located at edge of old Havana, the best location to anywhere in Havana. Old town just cross street and plenty of of taxi waiting outside hotel rid you wherever you want to go at fair/ reasonable price.Overall service is average and the front desk is helpless except rooftop bar.
The room is terrible, many rooms are viewless that window is above 6' which you have to stand at chair to open to look out of the window.You must ask for "normal window room" at check in, otherwise they always give you those rooms without view and "window".

Room Tip: Avoid viewless room.
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  • Stayed: April 2014, travelled as a couple
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2  Thank HSYAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Inglaterra

Address: Paseo del Prado No 416 | San Rafael y San Miguel, Havana 10200, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #14 of 80 Hotels in Havana
Price Range: £130 - £281 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Inglaterra 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
It's the oldest hotel in the city, founded in 1875, declared Nacional Monument in 1981 and located in the center of the city, in front of the Central Park and near to interesting places in Old Havana. The architecture, history, location, and the presence of the cuban culture are the principal atractions of this charming hotel. It was considered one of the most famous hotels in Cuba and the world, attracting the atention of many important personalities like: Sara Bernhart, Enrico Carusso, Ana Pavlova, Imperio Argentina, Gabriela Mistral, Jose Marti Perez, Antonio Maceo among others . Concerts by the Band of the City, launching of books, recital of poems, talkings about history and exhibitions, are the kind of activities offered to guests and cuban population. You can also enjoy the cuban plastic arts since its tables and the menu of the Colonial Restaurant designed by the most famous cuban painters. ... more   less 
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Also Known As:
Inglaterra Hotel Havana

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