I just spent 3 nights here with my parents and overall I was somewhat disappointed. When you walk in the hotel lobby, bar and restaurant are just gorgeous and the front desk staff were very accommodating when I asked for a room near my parents but it went downhill from there. The room is quite basic the size of a box with inadjustable AC that either meant you froze with it on or melted if it was off. The one window was so high you couldn't see out of it and It had a very modern flat screen tv but with only 2 channels that were so fuzzy you couldn't even watch them. Might be better just to lose the TV altogether rather than tease the guests with it? The breakfast had a good variety but the eggs were poor and for me inedible (why not have a chef out front making them fresh for the guests at breakfast time?). Coffee was pretty good though! The worst bit overall had to be the noise though. They have a roof top terrace with live music seemingly every night until 2am and it's so loud that it carries down through the hotel. Great if you like to go out a party up there until the wee hours but not if you like to be in bed before midnight. Luckily I travel with earplugs!
Finally service was very so so. On the last night I asked front desk if they would call a restaurant for me to confirm a reservation but the lady refused and said I had to call from my room. However, the phone in the room just beeped at me every time and wouldn't even connect to front desk when I dialed 55 which is what it said to dial. In the end I had to trawl back down to reception and ask them again which she did in the end but could have saved me a lot of frustration by just doing it in the first place.
Overall I would give it a 2.5 out of 5. So many little things/improvements could make a world of difference to a stay here.
- Official Description (provided by the hotel):
- It's the oldest hotel in the city, founded in 1875, declared Nacional Monument in 1981 and located in the center of the city, in front of the Central Park and near to interesting places in Old Havana. The architecture, history, location, and the presence of the cuban culture are the principal atractions of this charming hotel. It was considered one of the most famous hotels in Cuba and the world, attracting the atention of many important personalities like: Sara Bernhart, Enrico Carusso, Ana Pavlova, Imperio Argentina, Gabriela Mistral, Jose Marti Perez, Antonio Maceo among others . Concerts by the Band of the City, launching of books, recital of poems, talkings about history and exhibitions, are the kind of activities offered to guests and cuban population. You can also enjoy the cuban plastic arts since its tables and the menu of the Colonial Restaurant designed by the most famous cuban painters. ... more less
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- Also Known As:
- Inglaterra Hotel Havana