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“Fantastic! Highly recommend!”

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Iberostar Parque Central
Ranked #1 of 79 Hotels in Havana
Certificate of Excellence
Birmingham
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Fantastic! Highly recommend!”
Reviewed 5 July 2014 via mobile

We were visiting for part of our honeymoon (3 nights here and 11 at the royalton in cayo santa maria - paradise)

Hotel was immaculate, full of character and all hotel staff superb.

Our travel rep (the holiday place) was absolutely superb. My husband fell ill after drinking from a coconut cocktail at san Jose market (do not do this, it will make you really ill as they fill them with tap water and fake alcohol we found out later)

The hotel staff were all lovely.

Havana is a beautiful place filled with such an eclectic mix of people and things.

You will be approached alot by people offering you things and trips - our best tip is to book all trips via your rep as you will get what you pay for.

We did a guided tour half on foot and half in a classic car which was amazing. We also visited the world famous Club Tropicana - and as per the Wham song, the drinks actually were free!!

Pick up bargains at san jose market.

The hotel is centrally located and has the best views in havana plys a roof top pool and restaurant. We stayed in the older half which is in a colonial style. Like walking back in time.

Amazing!

Stayed March 2014, travelled as a couple
Helpful?
5 Thank smartiepuf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 6 July 2014
Dear guest,

It is a huge pleasure to read such good feedback about our hotel. We really feel glad to see how you enjoyed your stay at IBEROSTAR Parque Central; and that you chose us for a special moment as your honeymoon.

We wish to be able to receive you again in the future

Paulina Chahin
Online Reputation Manager
IBEROSTAR Parque Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,759 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,234)
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English first
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 July 2014 via mobile

Perfect for a quick break in havana. Great location food was fantastic. Would stay again, staff so friendly. We had a horse and carriage outside it was number 10 his name was Michelle wound recommend a tour off him.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
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Helpful?
4 Thank Peterpan152069b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 6 July 2014
Dear guest,

It is a huge pleasure to read such good feedback about our hotel. We really feel glad to see how you enjoyed your stay at IBEROSTAR Parque Central. We thank you for recommending our hotel.

We wish to be able to receive you again in the future

Paulina Chahin
Online Reputation Manager
IBEROSTAR Parque Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 July 2014

This hotel was fantastic. It is in a great Location, right in the middle of the old town. The staff were fantastic, especially Julio- the concierge - gave us plenty of information on places to go and also great restaurants. The rooms were very comfortable and big. The swimming pool on the roof top was great after a day out site seeing. Breakfast was good too, plenty of variety.
All in all, we were very pleased with this Hotel and would recommend to anyone.

Room Tip: Overlooking the park at the front of the hotel.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank VonnieMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 6 July 2014
Dear guest,

We would like to thank you for your positive comments, and to see that you have had a very good stay in IBEROSTAR Parque Central. We will congratulate Julio for contributing on your wellbeing.

We hope to welcome you back soon.

Best regards
Paulina Chahin
Online Reputation Manager
IBEROSTAR Parque Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 July 2014

Stayed 5 nights in June 2014

The hotel is located in old havana which is great for walking to the main sites (or a short cycle taxi ride in the evening if you prefer)

The two roof top pools are good, but can get a little busy, so if you arrive too late in the afternoon you might not get a sunbed.

We had a problem with the air conditioning. We reported it after the first night, and the engineer simply turned the dial the opposite direction (we couldn't tell because the writing on the dial had worn off).

The air conditioning still wasn't working after the second night, another engineer was sent and confirmed it was broken.

ideally, the first engineer would have spotted this, but the person in guest relations was very apologetic and gave us a bottle of wine and a new room.

We would happily stay again if we are ever in Havana. The location suited us much better than the hotel nacional.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Booboo_bear83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 6 July 2014
Dear guest,

We would like to thank you for staying at our hotel. We apologize for the incident you had with the AC in your room and appreciate your feedback regarding the hospitality of our guest relations executive. We appreciate the positive feedback as well, being this the satisfaction to our dailiy efforts.

We hope to welcome you back soon.

Best regards
Paulina Chahin
Online Reputation Manager
IBEROSTAR Parque Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 June 2014

My friend and I stayed here early June. Our room was good, spacious and in the new part. The old hotel is stylish and has great character. Everyone friendly and helpful. Ideally situated for exploring by foot or the many other modes of transport. Hotel has several restaurants to choose from and the breakfast choice is amazing. I would thoroughly recommend this hotel and it's staff who made our 10 day stay most enjoyable.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 29 June 2014
Dear Client,

We would like to thank you for choosing us as your host in Havana. We feel very proud to read your review and to learn that our staff made your 10 day holiday very special.

We appreciate your recommendation and hope to welcome you back again soon

Paulina Chahin
Online Reputation Manager
IBEROSTAR Parque Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level Contributor
378 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
Reviewed 28 June 2014

The reservation to this hotel was made by our travel agency since we would stay in La Havana 3 times as we would be travelling throughout Cuba telling us that it was renovated and on of the best hotels. No doubt it had all the qualifications to be a 5* hotel but even though it was low season it was too crowded and noisy.Groups were coming and going all the time and we could not find a place in the snack bar in the reception or to the roof where the pool was! The corridors outside the room were ceramic tiles with no carpets and we continuously were listening to the noise of the luggage or the cleaning equipment from early in the morning till late at night with the result not to sleep well. We stayed in the 3rd floor even though we had asked higher floors (perhaps this is a mistake of our agency who knows!). The last night we stayed in the 7th floor and in an interior room (not facing the street) but the noise was coming from the corridor! Another thing which made us bad impression was that even though the breakfast room could not service so many residents at the same time, the had some tables reserved and empty while others were waiting in the line until there was a vacancy.It was not at all organized to accept so many people at the same time.Plus the infinite variety in breakfast buffet, the 24 hour doctor office and the exchange corner.We had to pay extra for the wi fi which was applicable only in the mezzanine. As far as location is concerned of course it was central and had space for the tourist buses to park and take the groups but it was before the entrance of Old Havana not inside because the traffic is limited.

Room Tip: Always higher floors.
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  • Stayed April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jimtraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 29 June 2014
Dear Client,

We would like to thank you for sharing your opinion regarding our hotel. We appreciate your feedback in order to improve our everyday services. On the modern section of the hotel, the aisles are carpeted and the interior rooms do not tend to have so much noise. We would have liked to know this situation on order to be able to change you to a room with this specifications so you would have relaxed as you wished.

We youpe that you give us once more the opportunity to be your host.
Paulina Chahin
Online Reputation Manger
IBEROSTAR Parque Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 25 June 2014

We enjoyed 2 nights at the Parque Central as part of a Jules Verne tour. The hotel is very clean and spacious with very professional, attentive staff. It has a great location ideal for exploring Havana. Breakfast good and plentiful. Would highly recommend.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank suehowe14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 27 June 2014
Dear Client,

We would like to thank you for letting us be your host at IBEROSTAR Paruqe Central. It motivates us to continue improving the fact that we were able to offer you an excellent vacation with the best of service from our staff.

We are confident that you will be staying again at IBEROSTAR.

Paulina Chahin
Online Reputation Manager
IBEROSTAR Paruqe Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Parque Central

Property: Iberostar Parque Central
Address: Neptuno, esquina Prado y Zulueta | Habana Vieja, Havana 10100, Cuba (Formerly Parque Central)
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Havana
#1 Romantic Hotel in Havana
#1 Family Hotel in Havana
#5 Business Hotel in Havana
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Iberostar Parque Central 5*
Number of rooms: 427
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Travel Republic (UK), Iberostar, TravelUp, Holiday Gems, HotelsClick and Cancelon so you can book your Iberostar Parque Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Parque Central Hotel Havana
Nh Parque Central Hotel Havana
Parque Central Havana
Nh Parque Central Havana

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