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“Excellent introduction to Cuba”

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Iberostar Parque Central
Ranked #1 of 79 Hotels in Havana
Certificate of Excellence
Bristol, United Kingdom
Level 6 Contributor
178 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Excellent introduction to Cuba”
Reviewed 19 July 2014

The Parque Central is a lovely old hotel in the centre of Havana. We were here as part of a package booked through The Holiday Place, although there were many other tour companies utilising this hotel as well. If I had been travelling independently this might have put me off as there are often large groups of people in the foyer area.

The hotel itself is very grandiose and elegant. There are many amenities including currency exchange, a cigar shop, multiple bars and restaurants and a roof top pool. The hotel concierge was very friendly and helpful in arranging things for us.

The room was spacious and well laid out although it had an unusual smell. It seems like a kingsize bed comes as standard.

We had to ask for our welcome drink and VIP breakfast which were meant to be included in our booking. This was sorted out very promptly by the hotel receptionist for us.

On the whole a very pleasant stay and we would recommend it to others.

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank desigoodall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 20 July 2014
Dear guest,

It is a huge pleasure to read such good feedback about our hotel. We really feel glad to see how you enjoyed your stay at IBEROSTAR Parque Central. We appreciate your recommendation and hope to be able to receive you again in the future

Paulina Chahin
Online Reputation Manager
IBEROSTAR Parque Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,829 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,240)
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English first
Bristol
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 July 2014 via mobile

Our arrival didn't go well, the staff were surly and unhelpful, however once we got past the check in things improved greatly. The room was large with a huge comfortable bed quiet air con, good blackout curtains. The shower was just adequate even though it leaked sufficiently to require towels to be put down each time we used it.

The cocktails on the roof terrace watching the sunset was a great start to each evening, not to be missed. We only ate a pizza on the terrace which was delicious, a little tipping goes a long way to improving your cocktails.

Breakfast on the first morning at 9:30 was a scrum, arriving at 9.00 the following days was much more relaxed. Plenty of choice, you can even have bubbles for breakfast if your feeling decadent.

Room service when you eventually got through to the one member of staff was delicious.

The concierge was infinitely more helpful than the reception staff and helped us confirm our taxi to the airport and took care of our bags on the last day.

As well as tipping leaving clothes or shoes you no longer want, paracetamol, ibuprofen and sanitary products are equally well received, in our previous hotel in Varadero the butler was genuinely delighted with the clothes we'd left.

In summary a fantastic location and base to explore Havana from.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank mlindop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 20 July 2014
Dear guest
Thank you for your review, it is very much appreciated.

It is a pleasure to read reviews as positive as yours, our main goal being your satisfaction.

We hope, then, to welcome you back soon.

Paulina Chahin
Online Reputation Manager
IBEROSTAR Parque Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 July 2014

Very nice hotel located centrally in Old Havana near the Capital building. Spacious and clean rooms with AC. Awesome pool at the 8th floor with a great view to both the ocean and the city. The breakfast buffet was really good.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank RasmusLarsen7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 20 July 2014
Dear guest,

We would like to thank you for your positive comments, and to see that you have had a very good stay in IBEROSTAR Parque Central,

We hope to welcome you back soon.

Best regards
Paulina Chahin
Online Reputation Manager
IBEROSTAR Parque Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 6 Contributor
286 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 17 July 2014

Brilliant place. You cannot stay more central.The room was like a ballroom, very spacey. Breakfastbuffet with chanpagne. One morning I heard an American, who could not believe his eyes, yelling : this is the craziest breakfast buffet I have ever seen in my life!!! Lobby has a nice atmosphere. Unfortunately internet is crazy expensive....

Room Tip: Room 533 is awesome!!!!
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
3 Thank GiseleRoosLaDiosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 20 July 2014
Dear guest,

We would like to thank you for your positive comments, and to see that you have had a very good stay in IBEROSTAR Parque Central. We are glad you felt in a cozy atmosphere with us.

We hope to welcome you back soon.

Best regards
Paulina Chahin
Online Reputation Manager
IBEROSTAR Parque Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yeovil, United Kingdom
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 July 2014

This is a brilliant place to stay in Havana. You cannot get more central and you are within walking distance of all the old town. The reception are very helpful and you can change your currency at a good rate at the office next to the desk. This is very handy as the exchange is open for a couple of hours during the evening.
The staff at the hotel are very friendly and helpful. Our room was on the fifth floor and our balcony overlooked the main road. The room was very comfortable and the bed was enormous. There was very little outside noise and we slept very well.
The Dining room was quite busy and the staff work very hard to keep the tables clear. The food was very good with plenty of choice.
The best thing about this hotel is the pool on the roof. We loved it, and there are wonderful views across Havana Old Town and beyond. The bar at the pool is very relaxing and the pool staff were brilliant.
This is one of the best hotels we have stayed in and when we visit Havana again it will be at the Parque Central.

Room Tip: Take a higher floor room.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank colin a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 20 July 2014
Dear guest,

We would like to thank you for your positive comments,We are thrilled to read that you have loved IBEROSTAR Parque Central,

We look forward to welcoming you back soon.

Best regards
Paulina Chahin
Online Reputation Manager
IBEROSTAR Parque Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Timisoara, Romania
1 review
Reviewed 16 July 2014

Beautiful hotel, nice big, clean rooms, superb swimming pool with bar and many options, very good entertainment.
Don’t recommend the Mediterranean Restaurant.
The beach is not the best but the ocean view compensate this small inconvenient.
For better condition, always have tips with You.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar.com

Helpful?
Thank Retezan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 16 July 2014
Dear guest,

We would like to thank you for your positive comments, and to see that you have had a very good stay in IBEROSTAR Parque Central,

We hope to welcome you back soon.

Best regards
Paulina Chahin
Online Reputation Manager
IBEROSTAR Parque Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 July 2014

I booked this holiday 6 months in advance (so had been looking forward to it very much!), when we arrived the lobby was very cool and the staff were very friendly and professional.

Our room didn't have the best view, but was clean and large, the bed was huge and the bathroom was lovely. The air conditioning unit was fairly quiet, and kept the room very cool! The cleaners always had a smile when we passed them in the hallways, and when we got back from exploring on the first day the lady that cleaned our room had left a note saying hello.

There was alot of variety in terms of breakfast, and the rooftop restraunt was good (the pizza was especially nice). The pool and the gym were clean, and towels were given out by the staff. All in all a fantastic stay, well worth the wait!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
2 Thank FlisssT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parquecentral, Manager at Iberostar Parque Central, responded to this review, 16 July 2014
Dear guest,

It is a huge pleasure to read such good feedback about our hotel. We really feel glad to see how you enjoyed our food, breakfast and overall your stay at IBEROSTAR Parque Central.

We wish to be able to receive you again in the future

Paulina Chahin
Online Reputation Manager
IBEROSTAR Parque Central
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Iberostar Parque Central

Property: Iberostar Parque Central
Address: Neptuno, esquina Prado y Zulueta | Habana Vieja, Havana 10100, Cuba (Formerly Parque Central)
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Havana
#1 Romantic Hotel in Havana
#1 Luxury Hotel in Havana
#5 Business Hotel in Havana
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Iberostar Parque Central 5*
Number of rooms: 427
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Iberostar, Holiday Gems, TravelUp, LoveHolidays, Travel Republic (UK) and HotelsClick so you can book your Iberostar Parque Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Parque Central Hotel Havana
Nh Parque Central Hotel Havana
Parque Central Havana
Nh Parque Central Havana

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