Good location as it is across rd from where sight seeing bus stops, near Paseo del Prado leading to Malecon and the lighthouse, near art museum and museum of revolution, near old town and around corner from Hemmingway bar Floridita .
My room was clean but furniture basic which didn't bother me as I was only here for 2 nights, shower was big and worked fine. However Air Con was noisy, and I could hear traffic from street in the morning despite windows/shutters closed.
Reception service was not great, it seemed like they didn't have enough staff serving at busy times despite other staff being in the office nearby. When i needed to call my rep as I couldn't find her as we'd agreed, I expected that the reception would know who the rep is as hotel has regular dealings with the company. Therefore I expected that they could telephone on my behalf as it was a local call, but instead I was told I had to go use their telephone office and call her myself where of course I was charged, I was silly to expect this basic service from a 3*.
When I checked out, I was just left standing at the reception for a long time, whilst they started to serve others although they had not acknowledged to me that my check out was complete. During this time, I had to ask 3 times what to do with my bag as I wanted to leave it with them for a few hrs before my transfer. I was told I needed to wait for bellboy who was no where to be seen, and eventually I just left the bag on the trolley in the lobby. I went out for about 4 hrs and when i returned my bag was still on the trolley in the lobby, it had not be secured in a storage room as I had assumed would happen once the bellboy arrived. I removed the bag myself unchallenged.
Breakfast was poor, coffee from the machine was undrinkable. Also the other machine always ran out of freshly squeezed juice. I never got to have bacon as it would run out and never be refilled. I would arrrive at breakfast usually 30 min to an hr after it opened so would expect food not to have run out already. However breakfast area had nice outdoor seating area.
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- Also Known As:
- Plaza Hotel Havana