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“Honest Review of Atlantico”

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Gran Caribe Club Atlantico
Ranked #55 of 78 Hotels in Havana
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Honest Review of Atlantico”
2 of 5 bubbles Reviewed 24 December 2013

This hotel is an excellent base of operations for touring Havana. It is not a party resort. The hotel is small, old and very run down. Other than the beautiful Ranchon behind the pool bar, there's nothing to scream about here. Bring low expectations and lots of DEET for the mosquitoes and Noseeum at night. The room was small, dank and dingy. But the AirCon worked!

Food quality is typical Cuban all-inclusive. It lacks variety and quantity due to this being a small hotel. The hotel lacks a snack bar for mid afternoon burger. The drink's are also poor quality with low end 'Santera' brand rum being served. I bought my own rum to avoid it. Sometimes they ran out of TuKola to mix with the cheap rum. Bucanero Beer was plentiful, cold, and always delicious. But all drinks are served in 200ml plastic cups. The staff working the hotel on the other hand are very friendly, helpful and kind. They don't hustle and bother you like staff in Varadero. The twice daily bus to Havana is the only reason to stay here. It is VERY punctual and was on time every time. You should make a reservation the day before, but I never did. There was always room on the bus.

The beach is always good in Cuba, wherever you go, so you will have no problems with that. This place is for people who want to be close to Havana, not for the beach!

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Evan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Infodireccion, Director General at Gran Caribe Club Atlantico, responded to this review, 27 January 2014
Dear customer:

We appreciate that you send us your opinion about your stay in our facility. It is indeed an ancient structure founded in 1954 founded anniversary meeting in the month of May (60 years) receiving tourists from around the world throughout the months of the year. Remains low maintenance hard work and is constantly victim of climate change, and its proximity to the sea erodes the salt faster, however continue to work even more on improving our structure. The rooms are not sold as suit and standard measurements are 4x3 M2 capacity provided for accommodating 2-3 people each. Cuba is considered a Tropical country exist in different times of the year according to the vector weather as mentioned (mosquitoes) for this installation and other companies in the country have taken sanitary hygienic measures in order to minimize the effects of it as conditioned , spraying and harvesting of trees and surrounding plants. Measures have been taken up working with the NC 441/2006 where the use of crystal glasses, dishes or other in the pool or beach always considering the welfare of our customers is prohibited.
Compliance menu to be offered in the buffet restaurant is by the standards of HOLA CLUB 3 star Hotel. The same holds choice of chicken, pork, fish and beef, in the pool area is located the Snack Bar bridando services every day by offering alcoholic beverages cocktails made with Liqueurs, Ron mulatto, Ron and Ron Santero or nonalcoholic Cubay from 10.00 18.00 3 varieties of snack maintaining as ham, cheese, dog and hamburger from 10.00 to 17.00, having no problems so far with providing the supplies needed for their realization.
We recognize the time you have given us to give us your personal opinion. We regret that our facility has not met your expectations, and we hope that in the future give us the opportunity to reverse this approach with your visit.

Greetings;

Raul Gomez Orta
Director General
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486 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Coquiltam, British Columbia, Canada
Level Contributor
133 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
3 of 5 bubbles Reviewed 20 December 2013

For us location and staff trump all the negatives associated with the Atlantico. Our first room had frayed drapes and looked like it was used only for emergencies. Water leaked onto the bathroom floor. The next day we moved up a floor to a nicer room that lacked a functioning fridge and TV. It also had only one bedside lamp and one patio chair. Within a day, the staff replaced everything from other rooms. The visual on our TV, however, was never better than a blur. Only one of the two lobby internet computers (6 CV per hour) was really functional. It's still at dial-up speed slow. Unfortunately, there does not seem to be any re-investment in upgrades to the property. When it rained, there were leaks everywhere! One had to be extra careful to avoid slipping on the floors. During one storm, both the theatre and the a-la-carte restaurant were closed for leaks. Like most Cuban all-inclusives there is a nightly hour of entertainment. But only at the Atlantico do you get 24/7 entertainment from the elderly men with their young dark Cuban beauties. Or the older guys with their boy toys. The Atlantico probably should be shunned by anyone with a puritanical bent! The staff are what keep us coming back! They welcomed us again with their warm Cuban hugs. Their good service meant that we enjoyed our food and drink. The beach crew had an amazing regime of exercises requiring no specialized equipment. Years ago the Royal Canadian Air Force had the same type of exercises requiring no equipment - it was called 5BX. The ocean was warm and clear when calmer. We enjoyed the beach in the morning, and often in the afternoon took the free shuttle bus to Havana. One sunny day we paid 5 CV's each to ride the open top of the hop-on hop-off bus from "Old Havana" around greater Havana to Miramar and back. Another afternoon was spent at the huge artisan market in Old Havana. Lunch in the Atlantico's open air restaurant on the bluff above the beach, with its colours of the sky and ocean, is a memory we will treasure until our next stay. In our two weeks we met many interesting people. Many europeans and French Canadians plus a few Brits and Anglo-Canadians. We stay at the Atlantico for the experience! The leaks, food and drink are incidentals!

Room Tip: The hotel does not seem to pay any attention to your requests! So why bother?
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Oluf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 11 December 2013

Close to Havana. That is the kindest thing that I can say about this hotel. It is not the best hotel in Cuba -- not by a long shot -- but it grew on us as the week progressed. Many people we talked to have also stayed in better Cuban hotels, yet they keep on coming back here. One couple we met has come here annually for many years already, while another couple comes twice a year. They appreciate the proximity to Havana and the beach, as do many other tourists. The weather did not help. Our first impression was when we arrived in the rain. The next day the rain was so intense that the hallways became wet and slippery. The day following that we took a shuttle bus into Havana. We saw part of the old city, especially the back streets, in between showers. When the rain finally stopped we returned to the hotel and enjoyed the beautiful beach for the first time. The water was crystal clear, calm.and great for swimming. Perhaps first impressions should be discounted. The food could be more tastefully prepared, and we sometimes had to wait for plates, cups, and glasses, but we had enough to eat. The drinks are watered down, but this is typical at such resorts everywhere. All in all, it was a hotel that we would not go back to, but we understand why some people do.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Brokenwing5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Invermere, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 December 2013

My second time to Cuba. I would describe myself as easy going with low expectations.

The Bad:

I had fairly low expectations for food, and unfortunately the food at Atlantico was worse then I expected. The drinks are pretty bad too; cheap rum (Cuba Club is extra), mojitos only at the pool bar (worst mojito in Cuba- was that the mean pool lady?), draft beer not great either. Restaurant staff not very friendly.

The Good:

Room was nice. Overall the hotel is small and cute. Room was quite, no one screaming "you pissed the bed" like we experienced in Varadero last year. New individual A/C unit in each room, you aren't breathing in who knows what from a central system. Kittens near the lobby super cute. Guests are from all over the world, lots of Italians and Germans, not many French Canadians (I count that as a good thing), guest tend to be older not a crazy party hotel. Bar staff is nice, some of the front desk staff are nice. Internet sort of works- enough to check email but not enough to wreck your vacation doing work.

Super easy to get to and from Havana. Nice to have a bit of beach and be close to Havana but not in the City. Also nice to not be in Varadero. Take the bus in the morning or afternoon into Havana and then take a taxi back in the evening/night- with a bit of effort or negotiating you should be able to get a cab back for $15 CUC, or if you don't care- you can pay as much as $25 CUC.

Hotel felt very safe, definitely did not see anything close to "street kids" or fear anyone breaking into my room.

The old men with young women provided a lot of entertainment. Some where super awkward and clearly a short term arrangement, and others seemed more natural and left us guessing whether they were married.

Nightly entertainment was quite funny- almost a strip show with a small amount of clothes, men, women and the cross-dresser ensured it was an equal opportunity show. After the show is over, run for the door before they try to dance with you (unless you want to pay for that).

The other hotels in the area looked really really scary (Las Terrazas Aparthotel Islazul & Hotel Tropicoco) very glad we didn't stay there.

Conclusion

This hotel would be awesome and perfect if the food and drinks were better. If you can get this for a good deal, then book it and budget money to eat out and drink out a bit more.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gerry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Infodireccion, Director General at Gran Caribe Club Atlantico, responded to this review, 27 January 2014
Dear Guest:

We appreciate that you send us your opinions and compact with members of his experiences TRIPADVISOR sorry that our hotel did not meet your expectations and appreciate your comments on the negatives he found, they alert us to give them more attention.
The menu offered in the buffet restaurant is governed by the standards of HOLA CLUB 3 star Hotel. Has choice of chicken, pork, fish and beef all week being made in various forms. The bars have a variety of local alcoholic beverages Ron consumer choice and preference.
Sorry the image of our clients with comments left degraded as all people who visit us are respectable guests and as such deserve respect. The private life of every individual is personal and as the name implies private although we understand that each assessment is personal. There are other reviews, recommendations and opinions that do not match your criteria for listing. The moral, integrity and security of our guests is a priority in our country for which there are safety means that make each individual who meets the same could be guests of a hotel in Cuba. We affirm that our hotel meets safety standards, complies with the law and protects the right of admission to not cause unnecessary inconvenience our other customers.
The evening entertainment program is varied and contracted with integrating professional musicians, painters and dance groups. It's a shame you have this criteria as professional workers where not only exist in our facility but also the most famous cabarets as Moulan Rouse or Tropicana. Shame has been brought bad impression of our hotel.

Raul Gomez Orta
Director General
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 17 October 2013

I have been to Cuba many times, i am a 22 year old male, who is not picky and enjoys Cuba. This resort is very small & outdated, but with that said, It is do-able if you just want to goto the beach and have a few drinks. there was not many people at this resort, it was pretty dead.

The resort itself was fine, but the main problem was, the doors to the rooms. We went in a group of about 22 people. We would lock our doors at night, and find them unlocked & open in the morning. Secondly, one night we had a street kid climb to our second floor balcony and enter our room in the middle of the night. If it wasn't for God awakening my friend, who knows what the guy would have done to us. All in all, beware, this area is very sketchy.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Matthew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Havana hotels

Toronto, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 18 September 2013

My wife and I just came back from staying at this hotel for a full two weeks, and have mostly good things to say about this place. From day one, we were gladly surprised to always receive a superb service from everyone there, including the supposedly "mean" pool lady. People there are absolutely awesome!

We were given a room on the third floor and I carried all our bags on my own by choice, which could be an issue for some as there is no elevator as others have pointed out. In case of need, there is always a hotel bellman available at the lobby, even late at night, so this shouldn't be an issue. That said, if you prefer to avoid the hassle of having to use stairs, simply ask for a room on the 1st floor.

As far as the food, the "oh so boring" Cuban menu at the restaurant was absolutely great for us as we are originally from South America, and pretty much loved it - we don't have easy access to this type of food in Toronto, and having three Latino meals a day without even lifting a finger was heaven :). I admit, however, that it could have been better at times, but overall it was fine, especially breakfast and dinner. Also, coffee is fantastic - don't forget to ask for a cappuccino or an espresso at the bar or restaurant. Also, one great thing about dinner time is the live music shows. We loved them every time.

Although we enjoyed the swimming pool, the beach is a breathtaking spectacle of white sands and blue skies with gorgeous views. As a matter of fact, it reminded us of South Beach without the crowds, pollution or stress about the parking meter, not to mention that you can take your beer/drink with you - and even some food if you are courteous enough to the guy who guards the door :) Great and relatively clean beach with police presence most of the time, especially during weekends when there are lots of habaneros.

The only one thing that was somehow uncomfortable, for lack of a better word, was the surprisingly large number of old and not so old Canadian men hanging out with jineteras at the hotel. I couldn't care less about it, but whenever they tried to get friendly with us I would quickly mention that we live and work in Toronto, so they would almost immediately run away probably for fear of being identified back home. It was actually funny, but to avoid contact with those almost always liquored-up characters we decided to stay away from the night-shows where they all seem to congregate. Basically, I wouldn’t recommend the night shows for couples or families.

In all fairness, the hotel actually offers way more than one can expect for the same money in many tourist destinations. It is, no doubt, great value for your money, and the things that are not so great about it go almost unnoticed by the absolutely great ones that this place offers tourists for their enjoyment. We will certainly go back to Atlantico, although would alternate our stay between this hotel and the Nacional. Once again, the best thing about this place is its people, from the receptionists to the “guagua” (bus) drivers. We will take the time in the next week or two to acknowledge with the management of the hotel those people who were particularly helpful and courteous with us during our stay. Hope this helps!

Room Tip: A little tip is to be genuinely polite and courteous with hotel workers - and if you can't be...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Luigiworldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 25 August 2013

My wife and I recently returned from a weeks vacation staying at the Hotel Atlantico in Havana (Playa Del Este Havana east beaches)

I have travelled to Cuba extensively over the pat 20 years but exclusively to Havana for the last 10 years. I have stayed at all major large hotels in Havana city and have done my share of Casa particular rentals throughout Cuba as well. Before i continue with my review let me say the following!

The reviews people have left regarding this specific property complaining on this site are a joke! I will speak soley to Canadians ( flying from Toronto specificaly )as I have no idea how much it costs for any other parts of the world to travel to this destination.

This Hotel and flight package never goes above 1000$ canadian all inclusive. More than likely its less than that. Do yourself a favour. Plan an extra 10$ a day for tipping. Thats only 70$ for the week. Throw a few one dollar bills around and watch the quality of your trip to go from complaining to luxury. I will say the staff does not expect it!!...nor do they make you uncomfortable if you don't.

As for the people disgusted with the prostitution. As it may make you feel uncomfortable it is a fact of life in most countries throughout the world. It is not specific to Cuba...nor this hotel... and rest assured it is everywhere in Cuba...all hotels....all cities. TWO CONSENTING ADULTS have every much a right to share the hotel as you!!

If prostitution makes you uncomfortable....Cuba might not be for you. You need to look past it because it would be a shame to miss out such a vibrant culture,breathtaking architecture, beautiful beaches and some of the friendliest people in the world

I welcome any rebutals regarding the hotel/Cuba and will do my best to respond.

Now the important stuff!!!


If you are going to this area outside of Havana you have three choices

1. Troppicoco
2. Las Terraszas
3. Hotel Atlantico

I have stayed at all three properties and can say by far that Atlantico is the best option. It is directly on the beach. The other two are across the Street....not far but still across the street.

The hotel is not brand new.... but it has character...much like Havana itself. The staff are professional and take pride in there work. The front Lobby staff are helpful and speak fluent english.

The Lobby bar is 24 hours and the two gentlemen ( Freddy and Ofarril ) are excellent bar men.

The rooms are well kept and have pleasant views of the ocean if you stay on the east or west sides of the building. They will change your room with a simple request if availability allows. Safes in room, balconies, cold AC, satelite tv...generally what you need to get by.

Buffet restaurant is decent with plenty of options. There is a lunch resteraunt with fantastic ocean views. They ask you to book reservations but My wife and i had no issues going up during the day to request and were happily accomodated

The entertainment team work hard during the day to keep you involved but are not overwhelming if you don't want to be bothered. There are nightly shows that are entertaining but not Vegas quality...( go to Vegas for that) The pool/beach bar serves drinks alchoholic & non alcoholic along with sandwiches throughout the day....( Beer served from individual cans is a nice plus!!! )

The beach is phenomeneal....easily the best part of the hotel. Plenty of chairs and umbrellas at no additional charge.

There is a shuttle into the city three times a day that will save you a fortune in cabs ( its 15$ each way in a cab) Its on time and efficient. Drops you right into the heart of the city and takes you back to the hotel. Only downfall is that the last shuttle is at 6:30pm and is one way into town.

I have travelled the world and return to Cuba beacuse of the warmth of its people and the sheer beauty of the island. Don't let a few shortcomings make you miss out! Be realistic in your expectations and you won't be dissapointed.

Room Tip: Stay on 2nd or 3rd floors on east side of building for beach views.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
32 Thank gottagetawaytoday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Infodireccion, Director General at Gran Caribe Club Atlantico, responded to this review, 12 December 2013
Dear guest:

It is a pleasure to receive your feedback and thank you personally and on behalf of the direction it has taken a little time to realize their personal opinion about our facility, services and benefits it offers to lend their experience and appreciation to readers TRIPADVISOR.

We remain at your disposal for a future visit wishing to remain on your preference.

greetings;

Raul Gomez Orta
Director General
Complejo Atlántico Villa los Pinos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Caribe Club Atlantico

Property: Gran Caribe Club Atlantico
Address: Ave de las Terrazas | Santa Maria del Mar. Habana del este, Havana 10900, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Beach Free Breakfast Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Havana
Price Range (Based on Average Rates): £
Hotel Class:3 star — Gran Caribe Club Atlantico 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Gran Caribe Club Atlantico Hotel Havana
Gran Caribe Hotel Atlantico
Gran Caribe Havana

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