Jan 2-4, 2014 my husband and I, with 5 other friends, stayed a the Hotel Club Atlantico. We have been asked to give some feedback - so here we go! We were looking for an affordable all inclusive close to Havana so we would explore the beautiful city. Atlantico seemed to be the best option due to location and price. Although the hotel was only a 3.5 star, we thought "how bad could it be?". Well it is pretty bad! We recognize that we were in Cuba, the resort was built in the 1950's, and their standards are not the same as other all inclusive resorts we have stayed at in Mexico for example, but: although the bedding was clean the floors, walls etc in the rooms were filthy, pillows are about 1/2 inch thick, so ask for three. Food was atrocious! Cold food, fruit, veg, meat, cheese, etc was left out for up to 3 hours without any ice or coolant under it. Consequently it had an odd "sheen" as the flies buzzed around and the birds landed to snack and poop. The cheese was literally melting. The hot food, although hot, was slop it was hard to identify what each dish was. Table cloths were never changed, so each day we were greeted to the same grease, food, and bird poop stained table cloths! Needless to say, we all ended up with the trotts! Wait staff were great, and did the best with what they had to work with. Miguel the bartender at the indoor bar was amazing and provided excellent drinks and service. The "bartender" at the outdoor pool "snack bar" was by far the most unfriendly person we have ever encountered. It was a chore for her to serve us drinks, and in fact if you did order any food (the only food offered there was a small bun with cheese and some kind of meat in it), she would serve it to anyone else she knew that happened to walk up to the bar - as you stood by waiting!! We did not feel safe there, and therefor guarded our belongings, as there were a number of men milling about in the lobby and standing in the hallways as the cleaning ladies had our hotel room doors open to clean. Very unprofessional. When our camera got stolen at the pool snack bar, (we were the only ones there besides the barmaid) staff were of no assistance whatsoever...they could have cared less. The only redeeming value this hotel has, is: the beautiful Santa Maria Beach and the free shuttle bus to Havana twice per day. I would definitely upgrade to a 5 start next time!
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- Also Known As:
- Gran Caribe Club Atlantico Hotel Havana
- Gran Caribe Hotel Atlantico
- Gran Caribe Havana