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“Fantastic way to enjoy the beach and Havana”

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Gran Caribe Club Atlantico
Ranked #56 of 79 Hotels in Havana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic way to enjoy the beach and Havana”
Reviewed 20 March 2014

I've been meaning to write this review for a year. We really enjoyed our stay at the Atlantico. The beach was fantastic and the rooms and food were fine. It's actually a lovely resort but like many places in Cuba - it could just use a little tlc. I stayed at a 4 star in Varadero and the food was only slightly better. Obviously it is not the Hilton but we found it to be clean and comfortable. The staff were all pleasant.

The best thing though is the bus to Havana they run. If you love art and culture - the city is incredible. It really makes for a well balanced vacation!

If you like to party - the hotel is pretty quiet after 10pm. We went to Havana once at night and it was great - but when we went to a club later in the evening - we were pretty shocked by the sex trade goings on. Despite this - I'm sure there is a ton of great spots we didn't have a chance to hit.

All in all, much more fun than the isolated mega resort complexes and more economical.

  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Kelly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Infodireccion, Director General at Gran Caribe Club Atlantico, responded to this review, 25 March 2014
Dear Customer

It is a pleasure to receive your feedback and thank on behalf of the direction it has taken some time to convey his personal opinion about the services provided by the facility, experience and assessment is vital to improve our services and achieve customer satisfaction.
All opinions are taken into account and are transmitted to the agencies and companies that assist them.

We are available

Raul Gomez Orta
Director General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (87)
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Ottawa
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 20 March 2014

Sunwing flights were on-time both ways and Sunwing reps were always there at the airport.

But to the hotel - we went 1 year ago and again last week. There has been significant improvement in the upkeep, gardening and painting of buidlings and rooms. Ours was freshly painted, clean and comfortable. It clearly is a 3 Star.

Food is plentiful and lots of fish, chicken,vegtables and fruit - plus always a 2nd choice. Our only complaint (as last year) was that they keep running out of Red Wine. They have now entertainment in the main dining room for lunch and supper.We always tried to get Graceiela as our server as she is accomodating and pleasant. Our table was waiting and drinks were there. The much maligned pool ladies were great - not mean or grouchy. The pool was used by many and was always clean.

In the evening many of the servers dance to the music and it is delightful.Tipping is respectful (given the average wage) but many don't as Europeans assume that it is included as it is in the EU.

The Internet access is often down and needs to be upgraded to high-speed but 6 CVs/hour is not too bad. 2 CV for the safety deposit box is a tad high.

Regardless, we will go back again next year for 2 weeks.

Room Tip: Try the 2nd floor = easier access.
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  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
4 Thank JohannOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Infodireccion, Director General at Gran Caribe Club Atlantico, responded to this review, 25 March 2014
Dear Customer
We appreciate your stay in our installation has been satisfactory and that the jobs that have been made at the hotel to be recognized by our customers. Since late 2013 we are focused on improving our products and services and we are currently engaged in repair of our rooms, modification of all our cuisine and many other things with which we hope to improve our product and services to our customers.

Thanks for your time sending us your about price / quality rating.

Raul Gomez Orta
Director General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thunder Bay
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 March 2014

Stayed at this hotel (don't get this confused with the Aparthotel with same name...) from 18 Feb 2014 until 25 Feb 2014.
I'll go step by step of experience...

Check in/and reception- no problems there, lady was good there, but there's a surprise that Sunwing or travel agent doesn't tell you: if you want to use the in-room safe, you have to pay 2 peso's per day to use it, cash up front! No real problems if you go to the reception for a question or money exchange. It's in the typical Cuban fashion... when they're done with their conversation, they'll ask what you need...

Rooms: regular standard room, nothing fancy. For those who haven't travelled to Cuba before 99% of stuff is dated, but everything worked, and we always had hot water. One can't be too picky down there. I was concerned about 2 things: bugs and hot water. No bed bugs, and always hot water. Maids were great, very friendly and accommodating.

Food: smaller dining area, but never had to wait for a seat. No real complaints about food. Ok selection, never got sick. The service in the a la Carte was good, and the food was good too, BUT the service in the main buffet had something to be desired. Almost every meal I was left to try and find cutlery because the waiters would clear the tables, but not replacing cutlery etc. They'll grab you a coffee, but if you don't tip, good luck getting another one from them....
The only real complaint I have instead of the pissy stuff is the table cloths...most often had dirty food all over them from previous meals...often from days ago.

Bars: Lobby bar - 'tenders always great, very friendly!!!

Piano bar - saw it open only once in a week, but never went, so can't comment.

.BUT the Pool Bar...well, that's another story! Saw 2 ladies there working (opposite of each other), each with the personality of a bag of hammers. You tip, or don't tip, you get the same service....a scowl and sloooooow. Ask for something other than a beer or a Cuba Libre and it's a chore. I witnessed the tender say there was no Mojito's to a guy, but 2 minutes later a lady came up (who was a tipper) and she got one!
They'll move at the same pace....slow....it was very busy, lady just had her back to everybody, and the poor animation / entertainment guy stepped in to serve people while she was staring at some hamburgers on the grill for a while!

Pool: not used too much by people, mainly used by kids. Looked clean, except sand, but guess what, that stuff is everywhere!

Beach: beautiful....duh! would be nice to see extra grounds people once a day picking up garbage......it is a PUBLIC beach, so it is NOT the fault of the hotel. BUT it would look nicer for the hotel if it was done. Beach attendants / lifeguards were fantastic, always there to help, and get you chairs and an umbrella anywhere you want it.

Entertainment: Daytime staff fantastic! Always have stuff on the go, and if it gets slow, they go talk to the guests and make them feel welcome. Great people!
Evening entertainment - good, normal Cuban fashion dancing etc etc. good hang out in evening

General: there's a little shop for trinkets, smokes, booze, etc etc, people there great. Grounds are in good order, maintenance and security friendly. There's a hallway lounge area between lobby and rooms, nice spot for a cigar/cigarette and relax with a drink, BUT it would be nice if the cushions were replaced or doubled...hard as rock! Only comfortable if you're drunk, LOL.

All in all, it wasn't a waste of money, but I just don't understand why it was so expensive. I paid the same money for a semi-modern resort in Varadero and got way more. You'll get better value if you were to go up the street to the Tropicoco. I'll go back to Atlantico only if the price is right.

  • Stayed February 2014, travelled with family
    • Value
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Helpful?
3 Thank Shawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Infodireccion, Director General at Gran Caribe Club Atlantico, responded to this review, 10 March 2014
Dear Guest:

I am sorry that our hotel did not meet your expectations and appreciate your comments on the negatives he found, they alert us to pay more attention.
The menu offered in the buffet restaurant is governed by the standards of HOLA CLUB 3 star Hotel. Has choice of chicken, pork, fish and beef all week being cooked in various ways. However we have made ​​a number of modifications including 2 themed nights (Dinner Italian Dinner and International) hope that will please customers who visit us.
We are focused to improve our products, we are currently engaged in repair of our rooms, changing room furniture and curtains and decorate tables with which we hope to improve gaining comfort and satisfaction for our guests.

We deeply regret that your stay was not completely satisfying.

Raul Gomez Orta
Director General
Complejo Atlántico Villa los Pinos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 March 2014

There is a limitation of where to eat. Food is okay. Front desk is unaccommodating. Bar/food service and house staff, make an effort. Many suite doors have to be slammed to close and are not well kept.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Infodireccion, Director General at Gran Caribe Club Atlantico, responded to this review, 10 March 2014
Dear customer:

It is a pleasure to receive your feedback about the period when we visited. Welcome to make known to the community satisfaction rating of TRIPADVISOR. All feedback we receive help us to work on improving our services.

Greetings;

Raul Gomez Orta
Director General
Complejo Atlántico Villa los Pinos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Havana hotels

Lake Cowichan, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 February 2014

Jan. 2-4 2014 We spent 3 nights at this establishment and were very glad it was only 3 nights!! At first glance it looked clean enough when we arrived but when we finally got into our rooms (after sorting out which keys actually unlocked our doors!) we could see how dirty the place was. You didn't want to take off your shoes in the rooms, the bedding was very old, and the whole feel of the place was very outdated and broken down. I don't know what they put inside the pillow cases but they were the lumpiest things I have ever slept on in my life. This was a family-run business, not very professional at all. When the maids were working on the rooms, there were old men lounging around in the hallways. We felt nervous that they could enter our rooms at any time while the maids were working. If you have expensive camera equipment or anything of value, I don't suggest you leave it in your rooms. The buffet food looked ok until you noticed that the cold food wasn't being kept cold, and the windows were left open so birds could fly in. There were white smears on all the table cloths that we later realized it was from bird crap! The birds were also eating out of the buffet dishes when none was near them! We were a group of 7 and we all got stomach upset while we were there.
The good thing about this place was the free shuttle into Havanna so you could do some sightseeing. It took about 20 minutes. If you don't book a tour from the concierge, find an english-speaking taxi driver and do your own tour. We hired two 50's cars and went all over the city for $40/ each car. Very worth it! Havanna was awesome, you have to be aware of the locals trying to sell you things or begging for things while you walk the streets.
The waiters were great and the bar staff were great too. Miguel was the best bartender.
The beach out front of the resort was beautiful, further toward the other resort, the beach tended to have a lot of garbage…
All in all I would suggest spending more on accommodations, it makes your trip… Their star rating is a lot lower than here in Canada or the US.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KMCLc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Infodireccion, Director General at Gran Caribe Club Atlantico, responded to this review, 22 February 2014
Dear customer :

We regret that your stay in our facility has not met your expectations during your stay and you have not informed us these cleaning problems as there are steps that are not in our hands the solution though CLEANING is an objective problem is solved in time to meet the complaint. However all our rooms have safety means to provide the guests safety from safe deposit box for valuables and even magnetic lock that takes daily readings of the door who drunk or not.
The buffet restaurant has tables to display hot and cold foods in optimal working conditions , sometimes the products on display dishes so the temperature is regulated freeze . A. It has Conditioner going on during service , fading to their request guests resent this air is not natural and as read with open windows is impossible to keep the heated room . When service is provided daily to over 100 people is impossible that tastes are the same, we got in some seasons elderly tourism to which disturbed the A. Conditioning .
We regret receiving this negative review as we work for the sake of customer satisfaction. When installing any dissatisfaction with services is transmitted to our technical quality or CEO together with the representatives of the agencies draw on the opinions of customers giving priority to achieve improvement reviews, critical personal views or other .

Raul Gomez Orta
Director General
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 February 2014

My wife booked this trip as a birthday present to finally get me to a beach haha. It was an all-inclusive resort about 20 minutes outside Havana. Property is a little old but kind of charming in a 1950's kind of way. The ocean is very close (out the back door, past the pool bar) and it is a beautiful stretch of beach. We went in to Havana 3 times by free shuttle so the stand-out feature of this place is it's location. Having been warned about Cuban resort food beforehand, I found the buffet for breakfast and dinner adequate but if you are a foodie it might be a little daunting. The grill above the pool bar was quite a bit better with bbqed meat or fish and great views. Also ate one dinner in the a la carte restaurant (reservations) but despite the better ambience, only a step up from the buffet. Most of the staff were very friendly (ie O'farrell at the main lobby bar and Graciella in the buffet) but the women at the pool bar were venomous and we generally stayed away from them lol. Lots of Europeans and fellow Canadians at this place and we did notice a cottage industry of older men and their much younger, new, Cuban "girlfriends" going on. Our room was comfy and had all we needed (don't forget to tip your maid) however the air-conditioner was a little loud. Free drinks but tipping is very appreciated and well deserved (except for the aforementioned pool bar lady---she is immune to your kindness). Overall, a fun, enlightening trip. I'd recommend this for the location above all else but not for the travellers who like upscale resorts and haute cuisine.

Room Tip: We stayed on the 3rd floor (no elevator) but had a good view of the beautiful ocean. Room was also f...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bernie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Infodireccion, Director General at Gran Caribe Club Atlantico, responded to this review, 18 February 2014
Dear Customer:

We welcome your positive comments about the experience at the hotel. Installation as respect, accept and value each criterion which airs on the services they give us the basis of our difficulties and show us how to eliminate our shortcomings.

Each of the negatives mentioned will be taken into account, for additional information and learn the ways of the hotel in terms of hosting national which states that no person under 18 can be accommodated in the facility. We affirm that our hotel meets safety standards, complies with the law and protects the right of admission to not cause unnecessary inconvenience our other customers. Each assessment is supported staff and yet all people living their stay at our facility are honored guests like you and in many cases repeaters and as such deserve respect. Every being or individual of the greatest human species age, is endowed with reason, self-conscious and possessing an identity so it is able to select your partner without indiscriminate of race, nationality or physical abilities including at we feel that the image of our customers remain infamada with your comments.

We appreciate the time you've given us.

Raul Gomez Orta
Director General
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Toronto, Canada
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 February 2014

My partner has stayed there several years ago, so we had some idea as to what to expect, since his last visit, the place needs a bit more upkeep, since he cannot manage stairs too well, he had forgotten that there is NO ELEVATOR plus the pool, and beach are on the main level requiring lots of stair climbing, so for those person walking challenged be prepared,
95 % of the staff members were top notch, but being human beings there are always some rude persons amongst the staff
Rooms were very clean,+ working a/c.s towels and bed-linens very clean, and one could get clean ones whenever. the food was just fine, remember this is Cuba
We enjoyed a banquet for Christmas and another for New Years, they went out of the way to decorate, provide us wilth a great assortment of foods.
They provide a 2 x a day free bus shuttle into Havanna of which we took advantage on several ocassions, as I loved Havana
My partner got badly bitten by mosquitos, which after all the research i prior to going i did not notice, he had to visit the Dr, and get an allergy shot.
The beach was out of this world, clean, relatively noise free, their pool was great as well, just a little cooler, outside of the tedious and long lines at customs (It was the holiday season) no provision is made for older persons who may need assistance you stand in the line-up just like everyone else, which was a surprise to me, thinking that Cuba would be a country very considerate of humand beings, especially those with special needs,

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neilm18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Infodireccion, Director General at Gran Caribe Club Atlantico, responded to this review, 8 February 2014
Dear Guest

Thank exhort the community of Tripadvisor rating. We welcome your comments, we are delighted that your stay with us has been to their liking. Unfortunately we are a 50s hotel without elevators with 2 residential blocks of 3 floors. His experience will be transmitted to agencies that assist the fumigation facility adjacent to the territory of Saint Mary to be performed more frequently during periods of increased vulnerability to this type of vector areas.

Greetings;
Raul Gomez Orta
Director General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Caribe Club Atlantico

Property: Gran Caribe Club Atlantico
Address: Ave de las Terrazas | Santa Maria del Mar. Habana del este, Havana 10900, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Beach Free Breakfast Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Havana
Price Range (Based on Average Rates): £
Hotel Class:3 star — Gran Caribe Club Atlantico 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Gran Caribe Club Atlantico Hotel Havana
Gran Caribe Hotel Atlantico
Gran Caribe Havana

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