We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Don't expect to get the room you've paid for!” 1 of 5 bubbles
Review of Hotel Marques de Prado Ameno

We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Havana
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Hotel Marques de Prado Ameno
Ranked #43 of 78 Hotels in Havana
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
“Don't expect to get the room you've paid for!”
1 of 5 bubbles Reviewed 18 February 2012

What a shame this beautiful hotel is run so badly. As a previous comment notes, this hotel appears to regularly overbook their rooms and doesn't seem to think they need to give you your money back when you don't get what you have paid for. We booked the Prado Ameno Suite for our honeymoon and were shown to a standard double room. When we complained we were offered a twin room?!! and pretty much told we could lump it. We were told we could move into the suite the next day, but it turned out it was still occupied so we never got to stay in the room that we had actually booked and paid for. "It's not my problem" is actually what we were told by front desk staff, and that we would have to wait to get back to the UK to try and get our money back from the agency we booked through. The hotel itself is beautiful and in a great location. It's just a shame the staff are so poorly trained and the overbooking so rife. Would not recommend unless you are prepared to be conned.

  • Stayed January 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank Lisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

73 reviews from our community

Traveller rating
    16
    17
    20
    10
    10
See reviews for
13
39
1
4
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
The Hague, The Netherlands
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 29 July 2011

Early May 2011 I stayed here for a few nights. The location is perfect; right in the heart of Old Havana. Just step outside and you're there. Rather large rooms, a little awkward to get in there though along the low arches. Well equipped bathroom, large beds, noisy fridge and a noisy street also during the night. But than; you're right in the center... If you like the quiet do not go to Havana I'd say.

Room Tip: Maybe ask for a room at the back of the hotel. No street side.
See more room tips
  • Stayed May 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank EndeWeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 19 March 2010

The Marques and the Florida are one and the same. They're lovely and full of character, but they overbook the rooms and for one night of your stay you'll be paying top dollar for a nasty, out of town, corporate place where they send you pretending there is "no water" or "no electricity" at theirs. It happened to us and several other people during our stay.

Stayed March 2010, travelled as a couple
Helpful?
5 Thank Christine09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Havana
1300.6 mi away
Sol Hotel
Sol Hotel
#5 of 8 in Oyster Pond
4.5 of 5 bubbles 176 reviews
0.0 mi away
Colombus Hotel
Colombus Hotel
#7 of 8 in Oyster Pond
4.5 of 5 bubbles 30 reviews
0.0 mi away
Hodelpa Garden Suites
Hodelpa Garden Suites
#2 of 11 in Juan Dolio
4.0 of 5 bubbles 173 reviews
Show Prices
Show Prices
Show Prices
70.6 mi away
Barcelo Solymar Arenas Blancas Resort
6.0 mi away
Melia Habana
Melia Habana
#2 of 78 in Havana
4.0 of 5 bubbles 3,173 reviews
0.3 mi away
Iberostar Parque Central
Show Prices
Show Prices
Show Prices

Been to Hotel Marques de Prado Ameno? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Marques de Prado Ameno

Property: Hotel Marques de Prado Ameno
Address: O'Reilly Street 253 | Old Havana, Cuba, Havana, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #43 of 78 Hotels in Havana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Marques de Prado Ameno 4*
Number of rooms: 15

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing