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“Probably the most beautiful hotel we've ever stayed in” 5 of 5 bubbles
Review of Hotel Conde de Villanueva

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Hotel Conde de Villanueva
Ranked #24 of 78 Hotels in Havana
London, England
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Probably the most beautiful hotel we've ever stayed in”
5 of 5 bubbles Reviewed 2 February 2010

We had two separate stays here on the same trip, the first in a standard room which was huge and beautifully done out. The hotel only has nine rooms and is in an ideal location in Habana Vieja and I can't recommend it highly enough.
At the end of our trip we stayed in one of the mini-suites. It was only about £30 more than the standard room and was definitely worth it. It was on the corner of the hotel and had a wraparound balcony from which we watched a series of impromptu street entertainers as well as a huge living area and a beautiful bathroom. Noticed that the Guardian called it possibly the best hotel room in Havana and it's hard to imagine what a better one would look like.
The whole ambience of the hotel feels like an oasis and it even has the best cigar shop in Havana hidden away.
The only downside for us was that we asked the concierge to organise a taxi to the bus station and he tried to turn us over a bit by getting a friend with a really horrendous car to take us who proceeded to try and rip us off and took a fair bit of effort in mediocre Spanish to get a reasonable price. Shouldn't be surprised I guess but hadn't expected that from such a nice hotel.

  • Stayed May 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank unrealistic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComercialHCV, Director Comercial at Hotel Conde de Villanueva, responded to this review, 4 January 2016
Dear Customer:

Thank you very much for your kind opinion. It was a pleasure for us to serving you.

Happy and prosperous 2016 !!!!!

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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206 reviews from our community

Traveller rating
    53
    88
    38
    17
    10
See reviews for
29
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5
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
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  • Dutch first
  • English first
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English first
uk
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 29 January 2010

Clean hotel, good location in the historic centre.

The courtyard and communal space is very nice but my room was only okay, with no window, which just feels claustophobic.

Breakfast was fine, in a nice courtyard. Staff were generally helpful if a bit disorganised.

I found the birds in courtyard annoying as they make a lot of noise - others may find this charming - I needed ear plugs.

Preferred the Tejadillo.

  • Stayed January 2010, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank richard g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComercialHCV, Director Comercial at Hotel Conde de Villanueva, responded to this review, 4 January 2016
Dear Customer:

Thank you very much for your kind opinion. It was a pleasure for us to serving you.

Happy and prosperous 2016 !!!!!

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 7 January 2010

We stayed here twice during our trip, 3 nights over New Year's & another night on our way back through Havana. The location is fantastic, right in the middle of Old Havana & close to everything you need. The streets outside are blocked to vehicle traffic so it can be difficult to get there in a taxi, which is really only an issue when coming from the airport with luggage. If you book a taxi through the hotel though, they'll tell the driver how to get to the street at the side & avoid you having to carry your luggage along cobblestone streets for 4 or so blocks!
Our first night we were given room #9 with no toilet seat (they told us it was on the list to fix but still put us in the room?), no shower stand & no hot water. They moved us the next day to room #5, which was better but still no hot water. On our return stay, we were again given a room with no way to hold the shower head up & no hot water. For the price you pay(about 160 CUC per night) you should be able to have a shower at then end of the day.
That said, the rooms are huge, have a working safe, comfortable beds, etc. The cigar shop & restaurant in the hotel are great. I wouldn't stay here again though as there are plenty of hotels around where you can get the same & a shower!

  • Stayed January 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Fair_Dinkum_Mate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComercialHCV, Director Comercial at Hotel Conde de Villanueva, responded to this review, 4 January 2016
Dear Client:

Thank you very much for your kind opinion. It was a pleasure for us to serving you.

Happy and prosperous 2016 !!!!!

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zürich
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 27 July 2009

great located right in the center of Old Havanna, I love the Atrium as well as the "Casa del Habano" which is situated inside the hotel.

My room was great, high ceiling and nice equipped.

I can recommend this hotel to anyone.

  • Stayed July 2009, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank cwfrei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 2 May 2009

We were impressed by the favourable reviews of Conde de Villanueva on this site, and comments in the Lonely Planet guide to Cuba, and so booked and paid for a mini-suite weeks in advance of our trip to Havana. When we arrived, the person at reception tried to fob us off with room #7, which doesn't even have a window. When I objected, and emphasized that we had already paid for a suite, they couldn't care less. The manager eventually arrived, and he didn't care either. Eventually, after a lot of trouble, they moved us to Hotel Santa Isabel for the first night, and gave us our suite the next day. An unpleasant start to a holiday!

And, by the way, Conde de Villanueva is not such a wonderful experience in general. For the last part of our holiday, we stayed in a casa particulare - a fraction of the cost, and far more enjoyable and interesting.

  • Stayed April 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank BabToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 20 April 2009

A small and charming hotel in La Havana, located perfectly in La Havana Vieja where you will probably spend most of your time. The hotel is such a typical Cuban house that tourists enter to visit it!

Clean, nice breakfast... only down points:
- air conditioning was not working in our room but it did not spoil our stay at the Conde de Villanueva.
- they keep birds in a cage and they sing too early in the morning (could be charming too, I let you judge).

One weird point though: on our arrival, we changed money at the reception of the hotel but when we wanted to change again the next day, it was another receptionist who told us they did not offer money change service. A bit weird... in any case La Casa de Cambio is around the corner and I would advise anyone to change there as they have the best rates.

  • Stayed April 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank fremex78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ireland
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 10 February 2009

A great hotel lovely spacious rooms, clean comfortable and in a fantastic location just off plaza vieja in old havana. The breakfast was the nicest i came across in cuba. The lunch was also lovely and 7 cucs for starter main and dessert and a beer. Towels changed everyday and room cleaned daily. The only negative of the room is no stand for the shower so you must hold it in your hand. The cigar shop in the hotel also proved to be the most competitive of any i came across in cuba and they are very helpful, they also stock lots of rum so you can kill two birds with one stone.The peacock which patrols the beautiful courtyard was also a surprise. There are one or two faults the ants which you will come across in the dining area are one if you are not a nature lover. Also though not the fault of the staff but the casa de cambio they pointed me towards in plaza de san francisco shortchanged me by 20 cucs, so do not be afraid to count out the amount again in front of the clerks.

  • Stayed January 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank kingofchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Conde de Villanueva

Property: Hotel Conde de Villanueva
Address: Calle Mercaderes 202, Havana 10100, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Restaurant Room Service Suites
Hotel Style:
#8 Family Hotel in Havana
#19 Luxury Hotel in Havana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Conde de Villanueva 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Hostal Conde De Villanueva Hotel Havana
Hostal Conde De Villanueva Havana

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