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“Stunning”
Review of Melia Cohiba

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Melia Cohiba
Ranked #3 of 79 Hotels in Havana
Paris, France
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Stunning”
Reviewed 15 August 2014

What more can I say than what a fabulous hotel it is over and above 5*, the quality of service you receive is impecable from when you first entry the lobby. The staff are professional, polite and cannnot do enough for you to make your stay an enjoyable one. The location is excellent and the views of Havana from your room window is breath-taking for sure.

This is the second we have stayed at this particular hotel and we recommend it 100% so do not miss an opportunity visit, a big thank you to the customer service staff.

5 stars, 5 stars, 5 stars....EXCELLENT and cannot wait for next time

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank Anthony2CV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCohiba, Director General at Melia Cohiba, responded to this review, 18 August 2014
Dear M. Anthony2CV,

With great pleasure I have read your comments regarding our hotel, its services and staff. I´m glad to know your stay was enjoyable and also that this is the second you have stayed among us.

I would like to thank you for recommending us 100%. Please, let us know of your next visit. Melia Cohiba family will be waiting for you to make you feel at home.

Best regards,




Juan Tuñon Cifre
General Manager
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  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
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English first
Derby, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 August 2014

We have recently come back from yet another visit at the Melia Cohiba, before continuing on our journey in Cuba. Once again we would like to reiterate how beautiful and wonderful this hôtel is. Beyond the impeccable cleanliness, quality and location of this hôtel, it has brilliant views on to the Molecon, the swimming pool is sheltered, clean and cosy and the food, whether buffet or A La Carte could not be better quality. As before, the staff is extremely professional, kind, attentive and make your stay even better. We personally thank the quality and customer service manager. We will be back in Cuba in November and for sure, this is where we will be staying. A must.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank VinceandTony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCohiba, Director General at Melia Cohiba, responded to this review, 18 August 2014
Dear Mr. VinceandTony,

With great pleasure we have received your very positives comments regarding our Melia Cohiba Hotel. I would also like to thank you for reiterating ¨how beautiful and wonderful this hotel is¨, thank you so much for your kindness.

We really appreciate the time you used for letting us know your point of view about cleanliness, quality, location, food and the professionalism of our staff, which will be very happy with your words.

Once again thank you very much and I would like to have the opportunity of greeting you in your next visit in November, so please, let us know when you have the exact dates of your stay.

Best regards,



Juan Tuñon Cifre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2014

A large hotel located on the Malecon (On the coast), about a $6 taxi ride to the centre of the old city. Has a large pleasant lobby and very nice lobby bar; great for people watching. Rooms are large and comfortable. Five stars in Cuba is not 5 stars but it is a very nice hotel and much better value than the Iberostar Parque Central, which also a very good hotel.
It has a very nice pool and two very good restaurants. There are more good restaurants nearby.
Also a very nice cigar bar.

  • Stayed January 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Dieter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCohiba, Director General at Melia Cohiba, responded to this review, 15 August 2014
Dear Mr. Dieter L,

Thank you very much for posting your review about our hotel and for the kindness of sharing it with other Tripadvisor readers.

It is a great pleasure for us to know that Melia Cohiba is your preferred hotel in Havana and you enjoyed our facilities, pool, restaurants, etc.

I reiterate my thanks and I would like to greet you in your next stay among us.

Best regards,



Juan Tuñon Cifre
General Manager
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Barrie, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 August 2014

First of all this is truly a 5 star hotel. The food, the service, the rooms were impeccable. Right from check in to check out was smooth and seamless. Hotel restaurant dining from breakfast to dinner was well presented and prepared exceptionally well. Hats off to all with thanks.We had a beautiful suite on the 7th floor and saw both sunrise and sunset from the Malecon view. Shuttle service on the hour from hotel to Havana, and back was an unexpected pleasure with punctual and courteous drivers, Independent taxis were available if needed just outside the hotel. Many spoke english and fine ambassadors to their city.

Room Tip: If in the budget 7th floor suites facing Malecon are beautiful and spacious with modern facilities...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank george m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCohiba, Director General at Melia Cohiba, responded to this review, 14 August 2014
Dear Mr. George m,

I immensely appreciate the time you used to share your experience at our Hotel on TripAdvisor. I am very glad to know your stay among us was pleasant and you consider Melia Cohiba truly a 5 stair hotel.

I hope you had a happy return to home and I want you to know will be honoured and pleased to greet you personally during your next visit to La Havana.

Best regards,





Juan Tuñon Cifre
General Manager
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Chester, United Kingdom
Level Contributor
111 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 10 August 2014

We stayed here as part of a twin centre booked through Thomas Cook. The Hotel itself is not located in the centre but they do provide a free bus which you can book onto through the concierge.
The Conceirge will also provide you with a free map of havana with all the local sights marked onto it and also good places to eat- it proved invaluable whilst we were wandering around havana!

Los Nardo's restaurant in havana was marked on the map given us by the concierge and it was amazing!! i walked up the stairs and thought OMG what am i letting myself in for, turned a corner and could not believe this place! talk about a hidden gem! would definitely recommend a visit here! they don't scrimp on portion sizes.

Also worth noting is that we booked a private tour in an old car through the conceige who was happy to recommend good local drivers who could speak different languages. Our driver was a lady called Tuti and she had a pink Barbie car which even my husband loved. We did about 2 hours to get our bearings and it cost about £40- worth every penny!

We stayed on a B+B basis and there are plenty restaurants within this hotel that you can pay to eat in which were good value and not over expensive.

The rooms were very large and we had a jacuzzi bath!

i would definitely reccomend this hotel.

  • Stayed March 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Mrs_Mill01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCohiba, Director General at Melia Cohiba, responded to this review, 11 August 2014
Dear Mrs_Mill01,

I would like to thank you for having published on TripAdvisor your comments about your stay at Melia Cohiba Hotel. I appreciate the time you used to let us know.

It is a really pleasure to know your positive opinions, which will be shared with our staff and specifically, with our Concierge.

I ask you to contact me on your next stay at our hotel. It will be nice to meet you personally.

Thank you for recommending us!

Best regards,





Juan Tuñon Cifre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 August 2014

My wife and me stayed from July 26 - Aug 02.2014. First we meet when we arrived was no body to bring our suitcases to the reception, we had to find a guy in the lobby. The check in was quick and at the end the receptionist asked us "if we will bring the suitcase on our on or we need help?", that was unbelievable for five start hotel. I had to ask her call somebody to bring our suitcase up to the room for us.
The room was clean and the bed comfortable but five stars hotel should not have mirror and bathtub in the washroom stained, it is not comfortable.
Another inconvenience: all power outlets in the room only 220 v, only one 110 v and it is located in the washroom then if you have a few electric items like cellphones, electric toothbrush, electric shaver, etc better bring with you a multiplug to connect in the 110 v power outlet in the washroom otherwise you can not charge all them on time.
If you need anything after 4 pm and you call Guest Service be prepared to wait because they have at that time only one lady per floor. I asked for weight scale (not in the rooms) and got it near to an hour later, the reason for the wait time: "after 4 pm we have only one lady per floor and she is busy now".
We always tip all the services and mostly the lady who was cleaning our room who did good job every day.
The food was good but most of the time we had to call waitresses because they were busy talking each other and did not notice we need them.
Swimming pool they says is only for guest but you can see there every day people that clearly are not staying in the hotel.
If you need a taxi from the hotel it is a flat rate where ever you need to go: to center of Havana 10 CUC, if you need to go farther 15 CUC, etc but for same trip private taxis charge you only 6 or 7 CUC.
Years a go we stayed at Hotel Panorama and for similar inconveniences and really bad customer service we decided not come back to that hotel. To come back to Melia Cohiba we have to think about it, this is not 5 stars hotel, rooms need maintenance, elevators need maintenance (two of them all the time were out of service), etc.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank mdavila2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCohiba, Director General at Melia Cohiba, responded to this review, 6 August 2014
Dear Mr. Mdavila2000,

I really appreciate that you let us know your opinion about your stay in our hotel. Our staff appreciates all the observations of the guests who visit us.

In relation to the bellboy, we are very sorry because you weren’t satisfied with their performance and we are going to take the appropriate measures with them because the service is 24 h.

We regret the opinions you made about our rooms and allow me to inform you that they are being renovated as part of an important improvement plan we are carrying out.

The Guest Asistence Line gave you a wrong answer when you requested a weight scale. Every client’s request has a 15 minutes respond and 1 hour for the solution. However, we apologize for the late and we assure you that we are going to check the proceedings so this would never repeat again.

The swimming pool is only for the guests lodged at the hotel as you said, but also for the partners of the Gym. They pay a membership that includes the usse of the swimming pool.

Regardin to the transport towards Old Havana, we recommend you for your next visit, to use the bus service that the hotel offers to the clients, completely free. The Shuttle has a flexible schedule with six departures from our hotel during the whole day.

We hope that despite all the aspects you mentioned, you give us a confidence vote and the opportunity to welcome you again in a nearly future. It will be a real pleasure for us.

Best regards,

Juan Tuñon Cifre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogota, Colombia
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 August 2014

We stayed at the Melia Cohiba in Febrary, 2014 for 4 days. Although the hotel was built in the last 20 + years, the rooms are beginning to look quite dated. Our room was a suite: it had a living room with tv and desk, the bedroom, and bathroom.The suite overlooked the Malecon, Havana's sea walk promenade. We were even given a welcome bottle of rum.

The bathroom was nice: roomy, tiled with marble. However, the bedroom really looked dated and lacked style: dull curtains, beds with fairly hard mattresses. The living room also looked dated. All could be overlooked except for the room temperature. It was freezing and we couldn't raise the temperature so we finally turned off the a/c. It was left on during the day and before we went out at night we turned it off. I eventually caught a cold.

The free buffet breakfast was lovely: several kinds of coffee (e.g. American, Cuban) and lots of fresh fruits, yogurt, breads. Compared to other hotels in Havana this is one of the best. But on a scale of international hotels, I would give it 3 1/2 stars.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank francesca2772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCohiba, Director General at Melia Cohiba, responded to this review, 6 August 2014
Dear Mrs Francesca,
First of all I would like to thank you for having published on TripAdvisor your comments about your stay at Melia Cohiba Hotel. I appreciate the time you used to let us know.
We regret the opinions you made about our rooms; you were right when you said that “the rooms are beginning to look quite dated”. Because of that, the hotel is carrying out an important improvement plan to renovate all the rooms and give them a new refresh touch.
Regarding the buffet breakfast, we thank you for your coment. Meliá Cohiba Hotel has a policy to maintein the highest standars in everything we do because our guest deservet it and expect it.
Once again I beg you to accept our sincere apologies and I hope that in spite of these, you honor us again with a new visit in the near future. Please, let us know if you decide to come back to our Hotel.
Best regards,


Juan Tuñon Cifre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Cohiba

Property: Melia Cohiba
Address: Ave Paseo entre 1 y 3, Havana, Cuba
Phone Number:
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Havana
#3 Luxury Hotel in Havana
#3 Romantic Hotel in Havana
#4 Family Hotel in Havana
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Melia Cohiba 5*
Number of rooms: 462
Official Description (provided by the hotel):
Privileged location in the modern Vedado district. Modern rooms with spectacular views of the ocean, city and majestic Malecon ocean drive. Buffet, gourmet, Italian and grill restaurants. Habana Café with memorabilia evoking the 1950`s. Spacious and comfortable multipurpose rooms for meetings and banquets with capacity for up to 500 persons. Executive floors with Royal Service and Business center. Lobby bar opened 24 hrs, piano bar, bar with live music and a Cuban cigar and rum sampling bar for connoisseurs. ... more   less 
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Also Known As:
Melia Cohiba Hotel Havana
Melia Hotel Havana
Melia Hotel Cohiba

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