We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Old fashioned but very nice”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hotel Mercure Sevilla Havane
Ranked #8 of 79 Hotels in Havana
Level 6 Contributor
198 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Old fashioned but very nice”
Reviewed 27 May 2014

This hotel has a very good location not far from the Down town. Old Spanish style building with the atmosphere. Fantastic piano during the breakfast. Rooms are little bit pour furnished but nice with very good view from the window

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Victor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Especialista de calidad at Hotel Mercure Sevilla Havane, responded to this review, 28 May 2014
Dear customer:
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,409 reviews from our community

Traveller rating
    631
    1,341
    880
    386
    171
See reviews for
617
1,647
252
112
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (381)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Stockholm, Sweden
Level 6 Contributor
139 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed 27 May 2014

I don't know why, but when I checked in I got upgraded to a two-room suite on the executive floor, with complimentary breakfast in the executive dining room on the 9th floor with a spectacular view of Havanna. The hotel and the rooms was very clean.

The location is perfect, with just a short walk away from the main sights in Habana Vieja. Sevilla is the only hotel in Vieja with a pool, which comes in handy when you've been walking around all day (especially the pool bar...). And don't miss the 30 CUC massage!

The food in Patio Sevillano was decent, although the tortilla natural omelet was very nice. Wifi is quite cheap by Cuban standards, but only works in the lobby and it shuts down every now and then, which seems to be the norm in Cuba.

I also stayed at Nacional, but it doesn't come anywhere close to Sevilla.

I would gladly stay at Sevilla again!

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Especialista de Calidad at Hotel Mercure Sevilla Havane, responded to this review, 28 May 2014
Dear customer:
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Regards…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level 5 Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 27 May 2014 via mobile

An exceptional quality in Cuba, hard to come by even in Hawana.
Lovely historical interior and facade, elegant rooms, tasty breakfast. European standard service, even a Wi-Fi!
A nice pool, but unfortunately closing at 6pm. Also - internet access codes run out before noon, get one in the morning!

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Zosiek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Especialista de Calidad at Hotel Mercure Sevilla Havane, responded to this review, 28 May 2014
Dear customer:
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Regards…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 May 2014

Old Grand Hotel, lot of history and culture. So it need lot of updating, like plumbing and rooms. Excellent location, close to all old Havana attractions, you can walk to anywhere. Basic but good breakfast. Lot of good music quite often. Great lobby, but most of the rooms are not that great, but you don't spend much time in there anyway. Good air conditioning.

Room Tip: Corner rooms or on the outside are probably better, especially on upper floors.
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gk A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Especialista de Calidad at Hotel Mercure Sevilla Havane, responded to this review, 28 May 2014
Dear customer:
Our hotel is in the middle of a renovation process and we sincerely apologize for any inconvenience that you might have experienced. We are putting some emphasis to minimize the impact of that process. We also appreciate your comments since they will help us to avoid the same nuisance from happening with future customers.
We appreciate your comments and you can rest assure we are working on your suggestions to improve our services.
Regards…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 May 2014

I agree with the other reviewers. A good hotel, a lovely pool area. The rooms are a bit hit and miss..a few smells, not the cleanest, perhaps peeling paint, a small area of mould on my ceiling, but on the whole, the beautiful common areas, the live music, the lovely little bar on the ground floor and the lobby...plus the wonderful breakfast with music on the 9th floor looking out over the city with 180 degree views of the sea...
I would happily recommend and go back. I stayed on two different occasions in May and feel it is a "reliable and relaxing" choice of hotel.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SuziB_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review, 16 May 2014
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aarau, Switzerland
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 May 2014

We stayed on the second floor in one of the internal patio rooms - probably because of this we had some issues with humidity smells that came back every time we left the room`s window closed for more than a couple of hours.

Positive
- Very central location
- Tour and beach buses stop in front of the hotel
- Good and varied breakfast
- Very clean (even with all the humidity)
- Silent AC

Neutral
- Possibility to have breakfast before "normal hours" (although only old pieces of bread and coffee were served)
- Relaxing pool with free towels
- Food in the Patio was generally good (although very slow to be served), but you should avoid at all costs the Pizzas
- Live music everyday, almost all day long - a little bit too loud and so it could be heard in the bedrooms, but still very entertaining

Negative
- 220V outlets were available in the room, but unfortunately were too loose to be used safely and effectively
- Although "fast" internet was available in the hotel lobby, we were only able to get one voucher, as in all other attempts to buy them we were faced with weird apologies from the staff (why they just didn't say they run out instead of telling us "they'll be available in 10 minutes" or "its not working" - when we saw other people using it...)

Room Tip: If possible avoid the Patio rooms and choose one with external windows and on a floor as high as pos...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ebalsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review, 16 May 2014
Dear customer
We appreciate your comments and you can rest assure we are working on your suggestions to improve our services.
Regards…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noordwijk, The Netherlands
Level 6 Contributor
178 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 14 May 2014

Stayed 4 days at the end of April with my family and I have the following comments :
The overall feeling is good, nice building which is old but the lobby has character . It is very close to the center of Havana, a few streets away only from Obispo, with lots of restaurants around the corner.
The room we had on the 8th floor was a family room consiting of two adjoining rooms, so plenty of space, the beds were confortable, the room was a bit on the oldfashioned side but acceptable. The bathroom was also old looking as other reported with broken tiles and rust stains in the bath, could be better but it was clean. The airco worked well, however it smelled really bad of sewage when it was off, that was a real put off when coming back to the room, the airco system should be checked (I mentionned it at the reception, hope it's being done for other travellers).
The breakfast downstairs was good, there was enough choice to satisfy each of us, the breakfast room with the open windows on the square is very charming. I saw that there was a breakfast room on the 9th floor for VIPs (whatever that means), the view from the 9th floor was lovely but don't know if the breakfast was the same as downstairs.
The pool area was tidy and clean, we really enjoyed a refreshing dip after a day in the heat of the city and there were enough loungers for everybody. Only had drinks at the pool restaurant/bar so cannot comment on the food.
The patio inside is very nice especially in the evening when there is a band playing Cuban music, the service was fine as well.
Overall the staff were helpful, except at the tourist desk downstairs where we did not feel very welcome when asking about tour possibilities, maybe the man was having a bad day that day and the day after when we returned.
We tried the Wifi and bought a card for 4.50 cuc for one hour, wifi worked actually rather well, especially compared to other places we stayed in after our time in Havana (Cienfuego, varadero and trinidad), so that is a bonus for the hotel.
The main reason for booking this hotel was the Accor affiliation and the fact that it was centrally located with a pool, we liked the hotel and I gave a rating of 'very good' because I thought that 'average' was a bit harsh, if there was an inbetween I would say it was just good for the fact that the bathroom and room was a bit tired looking and I expected better from Accor. Unless some renovations are done in the bathrooms and unless the smell is fixed on the 8th floor I would probably opt for a different hotel in the same area with a pool.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank veronique d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric P, Gerente at Hotel Mercure Sevilla Havane, responded to this review, 16 May 2014
Dear customer
Our hotel is in the middle of a renovation process and we sincerely apologize for any inconvenience that you might have experienced. We are putting some emphasis to minimize the impact of that process. We also appreciate your comments since they will help us to avoid the same nuisance from happening with future customers.
Thank you very much for your comments; they help us to keep working towards a better customer satisfaction.
Regards…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Havana hotels
5.8 mi away
Melia Habana
Melia Habana
#2 of 79 in Havana
3,373 reviews
0.5 mi away
Saratoga Hotel
Saratoga Hotel
#5 of 79 in Havana
1,343 reviews
5.5 mi away
Memories Miramar Habana
Show Prices
Show Prices
Show Prices
0.2 mi away
Hotel Inglaterra
Hotel Inglaterra
#16 of 79 in Havana
1,602 reviews
0.5 mi away
Hotel Raquel
Hotel Raquel
#17 of 79 in Havana
715 reviews
0.4 mi away
Hotel Florida
Hotel Florida
#25 of 79 in Havana
737 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Mercure Sevilla Havane? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Mercure Sevilla Havane

Property: Hotel Mercure Sevilla Havane
Address: Trocadero 55 e Prado y Zulueta Habana, Havana 19260, Cuba (Formerly Sofitel Sevilla La Habana)
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#8 Luxury Hotel in Havana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Mercure Sevilla Havane 4*
Number of rooms: 178
Official Description (provided by the hotel):
In the heart of world heritage listed historic Havana, the hotel stands out thanks to its Moorish architecture, its unique and spectacular view over the city as well as by the prestigious personalities that have stayed in the hotel since 1908. 178 rooms,2 restaurants, 3 bars, a meeting room for up to 50 people and a swimming pool. 24hr dining available. N.B. in Cuba the EUR to CUC (cuban pesos) exchange rate is subject to a fluctuating gouvernment tax. American credit cards are not accepted. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with 5viajes2012 S.L., Booking.com, HotelsClick, TripOnline SA, Hotels.com, LoveHolidays, Holiday Gems, TravelUp, Evoline ltd, Odigeo, Travel Republic (UK) and Cancelon so you can book your Hotel Mercure Sevilla Havane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Sevilla Havane
Mercure Hotel Havana
Mercure Havana
Havana Hotel Sevilla
Hotel Sevilla Havana

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing